Metro 5514

3.6
185 reviews
Property Signage at Metro 5514 Cityside, Houston, TX

About

Apartment Rental AgencyApartment Building
Modern designs, elegant finishes, and upscale amenities are waiting for you at Metro 5514. Our Houston apartment homes feature one and two-bedroom layouts that are spacious and adaptable. A variety of interior luxuries adorn them, including a full-size washer and dryer, walk-in closets, and more. As a resident of our pet-friendly community, you will also have exclusive access to the business center, and our on-site management, among other life-enhancing amenities. Our apartments in Houston offer the perfect blend of form and function. The style we provide extends beyond the thoughtfully-designed interiors, perfectly sized living areas, and modern fixtures of your new apartment home. Want an inside glimpse of the good life? Take a look through our photos, and let yourself imagine your new life at Metro 5514. Have some fun, and think about how you’d decorate your new apartment. Take in those oversized closets and bay windows. See the generous square footages. And explore the community, beautifully maintained landscaping, and elegant clubhouse.

Location

Metro 5514
5514 Griggs Road, Houston, TX
77021, United States

Hours

Reviews

3.6
185 reviews
5 stars
102
4 stars
13
3 stars
9
2 stars
9
1 star
52

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff, particularly maintenance workers like Miguel and Gustavo, for their prompt and professional service.

Maintenance Issues

Numerous reviews highlighted ongoing maintenance problems, including plumbing issues, pest infestations, and delayed repairs.

Security Concerns

Several customers expressed dissatisfaction with security, citing frequent break-ins, a broken gate, and inadequate response to safety issues.

Customer Service

Mixed feedback on customer service; while some staff were noted for their helpfulness, others were criticized for rudeness and lack of responsiveness.

Living Conditions

Reviews indicated issues with cleanliness, outdated appliances, and noise disturbances, particularly from trains and other residents.
  • JS
    Jordan Smith
    Nov 20, 2025
    5.0
    I have been here for a year and 3 months and Mrs.jazzmin and Mrs. Chelsea. Are the best here at Metro they answer all questions and make sure they tend to your all your needs. The maintenance staff are amazing and work so hard! Metro is great place to call home. Both Mrs. Jazzmin and Chelsea are so sweet and extremely professional, they make sure you are taken care of and so does the maintenance, maintenance makes sure they reach you in a timely manner.
  • JC
    Joshua Clarke
    Nov 12, 2025
    5.0
    As my first apartment living on my own, this has been such a great experience. The staff here are always friendly, helpful, and genuinely care about the residents. The community itself is welcoming — everyone I’ve met has been kind and neighborly, which really makes it feel like home. Everything from the move-in process to day-to-day living has been smooth, and I honestly have no complaints. The property is well-kept, maintenance requests are handled quickly, and it’s clear the management takes pride in keeping things running right. Overall, I couldn’t have asked for a better first place to live on my own. I would absolutely rent here again and recommend it to anyone looking for a comfortable, well-managed community.
  • JG
    JOHN GODFREY
    Oct 1, 2025
    5.0
    I have been a resident of this unit since June. And, since that time the staff has been very helpful in making my transition into my place a very smooth one. Jazzman has been particularly helpful in making sure that all of my issues and questions were answered in a timely manner. On more than a few occasions she even paused from the work that she was doing just to make sure that I was accommodated. This spoke volumes to me. I haven't lived in an apartment in nearly 25 years. However, I do appreciate how Jazzman and the rest of the staff have treated me since my arrival. They come highly recommended!!!
  • DW
    Delmarcus Williams
    Aug 27, 2025
    5.0
    Since the time I have moved in Jazzman and Marivel have been magnificent professional nice and very reliable I’m so happy to have them as property managers! They have understanding for everything & communicate very well
  • YD
    Yiyi Diego
    Aug 27, 2025
    1.0
    Si eres latino oh Hispano no te recomiendo que hagas una aplicación ahí... A pesar de tener las credenciales t mandan a otro lugar donde hacen negocios y t quiere obligar a pagarle a ellos la misma cantidad de plata que pagarás al ingresar apartamento doblandote los costos y cuando dices que puedes de esa forma t dicen q t darán el depósito pa atrás y nada. Me tuvieron durante 2 meses esperando el depósito para al final decirme q no habrá retorno de depósito y me colgaron la llamada. Lo peor que he visto en mi vida. Especialmente la q habla Espanol una total irresponsible e irrespetuosa y voy a colocar esto en todas las redes sociales para q la gente no vaya ahí... If you're Latino or Hispanic, I don't recommend applying there... Even though you have credentials, they send you to another place where they do business and want to force you to pay them the same amount of money you'll pay when you move into the apartment, doubling the costs. When you say you can, they tell you they'll give you your deposit back, and nothing. They had me waiting for the deposit for two months, only to finally tell me there would be no refund and hang up on me. The worst thing I've ever seen in my life. Especially the one who speaks Spanish, totally irresponsible and disrespectful. I'm going to post this on all social media so people don't go there...