Lanesborough

Reviews

• KC

  Kierra Casados

  Oct 23, 2025
  1.0
  How do you get in contact with them? I keep calling the number on the website it rings then hangs up I’ve called like 4 times.
• SP

  Sung-Hoon Park

  Oct 18, 2025
  1.0
  AC dead since noon, no one came despite it being maintenance emergency. No further efforts by staff. Further mishaps with other things with poor communication and no accountability.
• AM

  Aeran Melancon

  Sep 15, 2025
  1.0
  I lived here between July 2023-June 2025. Pros: close to medical center, relatively quiet, fine enough gym Cons: - Knowingly overcharged me rent my final month and didn't tell me correct prorated rent until the 4th of the month, once it was considered late. Charged over $130 from my deposit as a late fee. Corporate has now ghosted me for over a month - Pet waste bags always littered the sidewalks along Phoenix Dr. I once counted over 30 doggie bags on one side of the road on my walk home. - $25 a month (separate from the $92 amenity fee) for trash pickup 5x/week, but they come 2-3x/week. They also leave trash all over the stairs and grounds whenever bags break because they literally throw them over the railing off the top floors. A dirty diaper once sat on top of a bush for over 2 weeks. - Could never reach anyone in the office over the phone. Always have to go in person during office hours to get questions answered. - Echoing someone else's review of $250 energy bills. Even once they replaced my AC (after the 4th time it went out), bill was over $250 during the summer and I kept AC on 74 at all times
• CG

  Coleen Garrett

  Dec 22, 2021
  5.0
  We haven’t officially moved in yet, but the complex looks amazing! Elizabeth is so sweet and helped me and my fiancé through everything we needed as young, first time renters!! Definitely an amazing find in the medical center.
• SG

  Sarah G

  Apr 22, 2013
  2.0
  The building is ok, the location is good, but the customer service is very bad. The people in the manager's office, if you are unhappy, are very unprofessional. Maintenance is non-existent on the weekends. If it's something time-sensitive, they will not get to it fast. According to their policies, when the air conditioning goes out during the day, it is an "emergency" which is supposed to be taken care of the same day. I lived here 4 years. The A/C went off 2-3 times and each times, it was not fixed until a week later. In Houston heat, this makes living in Lanesborough very uncomfortable. They did not even offer to put me up in a hotel room despite their maintenance being inefficient (overworked by the multiple locations they have in the city). Another thing, they kept promising to fix a high ceiling smoke alarm for 4 days (something we could not reach on our own), but never did (I am still waiting after 4 days). It's pretty tough to sleep with constant high-pitched beeping :( Also, I think this complex is over priced. $1300 for a one bedroom is ridiculous for what you get here. They like to raise the prices a lot every year, especially for new tenants. Also, the gates are always breaking (it feels like at least once every month). They eventually fix them but it always breaks again. Luckily, they do have a guard that walks around which hopefully deters crime.