Staff Performance
Many customers praised the office staff, particularly Heather and Lady, for their helpfulness and responsiveness, while others criticized management for poor communication and unprofessional behavior.
Maintenance Issues
Residents reported slow maintenance response times and incomplete work orders, with some issues remaining unresolved for extended periods.
Safety Concerns
Numerous reviews highlighted safety issues, including frequent vehicle break-ins, broken gates, and inadequate security measures.
Property Condition
Feedback indicated a decline in property maintenance, with complaints about cleanliness, pest problems, and poorly maintained amenities like the pool and gym.
Mixed Resident Experiences
While some residents enjoyed their time at Lakebridge and appreciated the community atmosphere, many others expressed dissatisfaction with management and overall living conditions.