Briarwood

Reviews

• MP

  Malcolm Porch

  2 days ago
  1.0
  I’m writing this so future renters know what to expect. I signed a lease for a specific hardwood unit with an approved move-in date. I paid toward my refundable security deposit and even activated renters insurance for that exact unit. Days before move-in, I found out on my own that my unit had been switched. Nobody contacted me, and nobody asked for my approval. I had to call to figure out what unit I was supposed to be moving into. Management then had me change my renters insurance to match the new unit they chose without my consent. The replacement unit was a downgrade (carpet and upstairs). When I declined that downgrade, my move-in date was delayed. Then it was delayed again and I was shown yet another unit. At no point was the unit I signed for ever delivered on the agreed date. Important for renters: when a landlord moves you to a different unit (even if you agree verbally), they must issue a new lease, because the “premises” defined in the lease has changed. Unit number, floor level, and finishes are material terms. Briarwood initially tried to switch units without updating the lease, which would have left me unprotected. After multiple unit switches, management then tried to blame me for not paying more toward my deposit — even though when I called and even when I came in person, nobody could clearly tell me what my deposit amount was until after the unit had been changed three times. That level of disorganization created a lot of confusion that I didn’t cause. When I finally canceled due to non-delivery, I was first told my deposit was non-refundable and that I had to “abide by the terms.” That is not how refundable security deposits work in Texas. A deposit only becomes non-refundable after a tenant takes possession and breaches. I never received keys, never took possession, and I wasn’t responsible for the delays. If a landlord doesn’t deliver the unit you both agreed to, the deposit becomes refundable because the contract was never fulfilled on their side. It took pushing back and requesting a supervisor before my refund was finally approved. Customer service was consistently poor throughout the process. The staff were pleasant enough during conversations, but the communication was unprofessional and disorganized. Things that should have been handled in writing were left up to me to discover or chase down. People need to understand that you’re not just renting a unit — you’re accepting a management style, a communication approach, and a mentality. If this is how it was before I ever moved in, I can’t imagine what tenants deal with once they’re actually living under that type of management. Now imagine how many people don’t push back, don’t know the terminology, or don’t know they have the right to cancel prior to possession. It’s not that they don’t know — it’s that they’re expecting you not to. I chose not to move forward and I’m glad I didn’t. Future renters: ask questions, get everything in writing, and do not let anyone convince you that you forfeit a refundable deposit for a unit they never delivered.
• BS

  Bryan S

  Dec 5, 2025
  1.0
  How about negative 5 stars. 1. Look at your actual unit before you sign. The model is very well kept. 2. Pests. Expect them. I found cracks in the floor and holes under the sink in the walls behind the cheap cabinets where bugs were free to roam about your apartment and they’re the same color as that ugly brown flooring. I had to keep my dishes in the dishwasher and all of the food was either in the fridge or in sealed containers that I purchased on my own. 3. Serious water damage, no especially after the last serious storm we had. FEMA gave me a voucher to help with expenses and a hotel because it was so bad. 4. Rude customer service- they need to let some people go, especially Jill from Richdale. 5. Clean your unit before you move your stuff in. It won’t be clean- expect to find hair and painted over filth. 6. Lobby doors which should help you feel safer will constantly be broken. Delivery drivers can’t get in and will leave your packages on the street. 7. I lived here for 3 years- basically to save money. I chose not to renew my lease- thankfully! They evicted me over the phone and blocked receiving my last rent check after the state released a mandate that individuals affected by the storm had up until the 27th of the month to pay rent. I took it as a sign and started looking for another place. I went to court with them. The case was dismissed. Their lawyer handed me a bill for a couple thousand. Mind you they declined to accept my payment beforehand. I cleaned the place so well they rented it immediately- which doesn’t happen because the units are so gross. I think the unit across the hall from me was occupied 3 times in the time I was there, and no one stayed the entire lease. 8. I took pictures of everything and turned my keys into the leasing office- and had to ask for a receipt because they didn’t have a process in place. They made a copy of the keys on the copier and signed and dated it as returned. Fast forward a few short months later and they sent me a bill for exactly $5000. Claiming I owed rent for the next 3 months and some other fees they came up with at the month to month rate. My lease hadnt been renewed and they tried to evict me and failed. This got transferred to my credit and will sit there until it grows legs and walk off. Dont rent here. And if you live here don’t trust them to do the right thing. I can only imagine how many people they’ve done this to and I question how they are getting away with it as Houston has so many programs in place for nasty, unkept, scam artists like Richdale and Briarwood Apartments. Run!
• CC

  CookingTime

  Nov 11, 2025
  1.0
  the apartment manager isn’t doing well and they’re not communicating nicely with the residents.
• HM

  Hossam Mamdouh

  Nov 4, 2025
  1.0
  Very rude and un professional customer service I forgot my keys in my apartment door and I went to the leasing office to get help to open the main door but they told me there is nothing we can do and they asked me to leave the office and wait in front of the door till someone come out
• JC

  johana castillo

  Nov 3, 2025
  1.0
  Es un complejo lleno de cucarachas, aparte se está callendo a pedazos y aparte se pide mantenimiento y no vienen, la nevera se dañó no funciona el dishwasher casi todo, nada funciona