Briarwood

Reviews

• CO

  Collins Okosun

  5 days ago
  5.0
  Miguel Roura, did a very good job for me, proud of him
• JJ

  Joe

  Feb 13, 2026
  1.0
  Stay away from this place. Absolute terrible service that's condensing, rude, and dismissive. We had just moved in on Feb 2026 and we regret it. If we had known the staff would talk to us this way we would definitely had not signed up. They will intentionally ignore phone calls, talk down to you, and have maintenance come unannounced into your bedroom while you're sleeping. Usually I wait until my lease is up to post, but this is the only way our voice can be heard
• UH

  Ulysses Hernandez

  Feb 11, 2026
  1.0
  Just, don't do it. Criminality. Homeless people sleeping in the laundry rooms. Neighbors stealing packages. People selling drugs like candy in the parking lots. Maintenence fix things when they want, be ready to post the work order a few times. Waited more than a year for them to fix my Roof, even when they knew that water was coming in from the electric faucet. On my move out, I got charged for a ceiling fan repair and blinds even when I PLACED A WORK ORDER LIVING THERE AND THEY NEVER FIXED. On top of that, I'm been charged for 6 days of rent and utilities EVEN WHEN I POSTED I WAS MOVING OUT NOT 2, MORE THAN 3 MONTHS IN ADVANCE.
• EM

  Elisa M.

  Feb 10, 2026
  1.0
  My heart is so broken as I write this review. I moved in here at the end of January but I applied since November. The lady in the leasing office Celeste was very helpful in a way, she is very attentive very well mannered she did her job; she's at leasing and that's okay, I don't have absolutely no complain against her, in a way, she just did her job. Now I did walk the apartment in several occasions with her and I remember that as the day was getting closer, I started noticing a couple of things that were not functioning in the apartment and I asked her if those were going to get fixed before I moved in, she said "yeah yeah I'll put a work order and they should fix it before". Okay, the problem was that when I moved in absolutely none of those things were done in the apartment. A lot of the things that I mentioned her were still there. Once we moved in that's when the problem started, because now we could see that it was not clean properly inside of the drawers there was hair, there was all kind of stuff and everything started falling apart as we started trying to use and live here. Things were not working, cabinets don't close, doors don't close fully in some closets, blinds were old and broken, faucets would leak. Oh! and we had a flooding in the kids bathroom!!! The water temperature was unusable here... I still have a lot of things, and well, I had a melt down and I went to the manager to talk to her and I told her all the things that were happening here. Even went crying because I felt insulted and hurt, and the one thing that she had the nerve to tell me was "well the person that lived there before you never complained and they lived there for years".... That is a big insult and it shows how little she cares, because I don't care if the person before me lived with bed bugs in this apartment that doesn't mean that I will too, that doesn't mean if that person leave with pieces of roof falling on them I have to live like that. Not everybody have the same standards and the same expectations. All I expected was to come to a home that I don't have to worry everyday that if I turn something if it's going to work or not. I have not been able to do my laundry correctly because everything has gone wrong with it since I moved in I supposedly had an assigned parking and there was someone parking there for almost a week or over a week I had to wait to be able the park in my assigned parking. And then i saw they that i had a balance on my account after the manager wrote in her own handwriting the total i should pay. I brought even a little bit over that, so when i asked her, she said, that it was her fault that she miscalculated the amount. But i still had to pay it. Why should i pay over HER mistake? Is not my fault. But im not the kind of person to fight with in those cases, so i took it... I am heartbroken and feel taken advantage of. I worked in the apartment industry for more than 10 years, from class A to class C apartments, and I have never seen such disregard for the opinions, the feelings and the value of a tenant like I've seen it here... But oh well, I signed the lease and that's my fault so we'll see how I survived the rest of my lease here. Update: Celeste spoke with my husband and took care of several of the work orders, and for that I'm very thankful. Then my apartment flooded on 2/14. the water was coming in thru the kitchen, so I calmly made the work order after a threw like 10 towels to stop the water. A gentleman came on Tuesday to check something about a noisy fan. I asked him about the flooding one, I believe that is more important in the Houston crazy weather rains. I showed it to him, and i explained to him what happened. he said he did not know anything about it. I went on the portal and I see they canceled that work order. I called the office to ask why, and like always nobody answered the phone. Why can't they just let me out of the lease with no penalties and my whole deposit back if the apartment was not livable at the time i moved in? Pleaseeeee i beg you, just let me go. this is ridiculous!!!
• GC

  Grace Catherine

  Feb 6, 2026
  1.0
  "we can't find you as a resident"