Business Details
About
Apartment Building
Located in the vibrant Hulen area, our community offers stylish apartments just minutes from all the local hotspots that make living here so convenient and fun. Whether you're enjoying a sunny afternoon at Patricia LeBlanc Park, catching up on some shopping at Hulen Mall, or exploring the charming nearby restaurants and cafes, everything you need is right at your doorstep. Plus, with easy access to the Chisholm Trail Parkway, getting downtown Fort Worth or even heading into Dallas for work or play is a breeze.
Location
Reviews
3.1
176 reviews
5 stars
77
4 stars
9
3 stars
10
2 stars
10
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their kindness and professionalism, others were reported as rude and unhelpful, leading to a mixed experience for customers.
Maintenance Issues
Numerous complaints about unresolved maintenance requests, including lack of hot water, pest infestations, and delayed repairs, were highlighted by multiple residents.
Communication Problems
Customers frequently reported difficulties in reaching the office, with many calls going unanswered and staff being unavailable during posted hours.
Living Conditions
Several reviews mentioned poor living conditions, including cleanliness issues, pest problems, and safety concerns, leading to dissatisfaction among residents.
Management Changes
Frequent changes in management have led to inconsistency in service and communication, contributing to resident frustration.
- HAHustle AmbitionJan 4, 20265.0Staff is very kind
- HHHeavinn HarrisDec 23, 20251.0NO HOT WATER FOR MONTHS ( COLD SHOWERS ) they say they’ve been working on it for months and it’s multiple people dealing with this and they’ve offered no discounts no solutions no help just keep saying they’re working on it / (any good reviews from this place have to be false) Was considering moving here my self but my daughter lives here and this place is horrible , it took 10 months before she got a mail box / her fridge door is put on backwards ) multiple work orders / complaints left, when maintenance people do come they always leave a mess,
- DJdonzell jenkinsNov 26, 20255.0The love I reserved for the ladies. They are my family. That's the way the ladies treated me from introduction. They help me start my life over. love them
- ADAndrew DeckerNov 21, 20251.0I recently visited this property while looking for a temporary apartment during my home remodel, and my experience with one of the leasing agents was disappointing. From the moment I walked in, she seemed visibly uninterested in helping. Any time I asked a question, she would sigh, appear annoyed, and even rolled her eyes on a couple of occasions. I can easily choose another apartment in this area, but I genuinely feel bad for people who are looking for a long term home and have to deal with that kind of attitude. Professionalism and basic courtesy should be the standard in customer facing roles, especially in leasing, where people are making important housing decisions. Unfortunately, I wasn’t able to get her name, but she was the first leasing agent at the front when I arrived. If management values customer service, I strongly recommend retraining staff to ensure visitors and future residents are treated with respect and professionalism.
- MSMarcel SimmonsNov 13, 20255.0I had the pleasure of working with Felicia. She was very nice and professional! I had a horrible experience with another apartment in the area, earlier that day. Felicia informed of what was available and needed for me to get in my apartment. She made the process simple and easy. She turned my whole day around with her great customer service!!!