Pest Issues
Numerous reviews highlighted severe pest problems, particularly cockroaches, with many residents expressing frustration over the lack of effective pest control.
Management Quality
While some staff members, particularly Taliza and Alicia, received praise for their helpfulness and customer service, many reviews criticized the overall management for being unresponsive and unprofessional.
Maintenance Concerns
Residents reported ongoing maintenance issues, including plumbing problems and poor communication regarding repairs, leading to dissatisfaction with living conditions.
Amenities and Safety
Several reviews mentioned that promised amenities, such as the pool and laundry facilities, were often unavailable or poorly maintained, raising concerns about safety and overall value.
Billing and Fees
Multiple customers expressed frustration over unclear billing practices, unexpected fees, and difficulties in receiving security deposits back after moving out.