Maintenance Issues
Numerous reviews highlighted persistent maintenance problems, including slow responses and unresolved requests, particularly regarding pest control and plumbing.
Staff Responsiveness
While some customers praised individual staff members for their helpfulness, many expressed frustration over poor communication and unresponsive office staff.
Living Conditions
Several reviews mentioned serious issues with cleanliness, pest infestations, and overall living conditions, leading to dissatisfaction among residents.
Management Quality
Frequent complaints about management's lack of professionalism and accountability were noted, with many residents feeling misled about their lease agreements and property conditions.
Positive Staff Experiences
Despite the negative feedback, some residents reported positive interactions with specific staff members, particularly in the leasing office, who were described as friendly and helpful.