Sunstone Village

Reviews

• SE

  Shawn P. Ellis

  Jan 11, 2026
  2.0
  Sunstone Village presents itself as a quality independent senior living community, but the reality often falls short of what is advertised. The cottage style homes are attractive, and the community is generally pleasant during the day. However, at night there is frequently a noticeable odor, likely due to the community’s close proximity to a nearby trash dump. This is not something that is apparent during daytime tours and should be disclosed to prospective residents. There are several ongoing concerns. New residents are offered significant first-year discounts, sometimes as much as $300 per month, while existing residents face continual rent increases. This creates a clear disparity that feels unfair in a senior living environment. Many residents do not remain beyond their first-year lease, which raises questions about long-term satisfaction and stability within the community. Parking is another challenge. Without a garage or designated parking space, residents and visitors often struggle to find parking. Maintenance responsiveness has been inconsistent. Requests frequently require repeated follow-ups, and there have been incidents of resident apartments flooding, which is especially concerning when response times are slow. Safety and security are also issues. Coyotes regularly roam the property at night, and the security gate frequently malfunctions, leaving residents uneasy about safety. There also appears to be frequent turnover in leasing and administrative staff, which leads to inconsistent communication and a lack of continuity for residents. The leasing process can feel transactional and pushy rather than resident-focused. Grounds maintenance does not consistently reflect what is marketed. Residents were also promised transportation via a community bus, which was discontinued but continues to be advertised. Sunstone Village could be a much stronger community with greater transparency, fair pricing, stable staffing, responsive maintenance, and follow-through on commitments. Seniors deserve reliability, honesty, and respect in the place they call home.
• CC

  Cathy Crowder

  Oct 31, 2025
  5.0
  We are in the process of moving in - moving is never any fun - but Gustavo has made it a lot better, we had a problem with our thermostat and he replaced it within 15 min - he is always around and is more than happy to help! Thanks so much Gustavo! The ladies in the ofc - Karen, Lynn, Bethany are always ready to help us with any of our many questions - thank y'all for being so nice!!!!
• SP

  Shelley Pracht

  Oct 2, 2025
  1.0
  Don't let them fool you. Expensive rent and cannot get into the club house to work out or get hot chocolate or coffee after the people in the office leave. Our code for the bistro is supposed to work after hours but the new manager has it on lockdown when she leaves for the day you can't get in. I was told that this was going to get fixed but it can't because Bethany has it on lockdown!!!!!
• MM

  Margie Morris

  Dec 20, 2019
  5.0
  We appreciate Jason and Carlos as our maintenance team. They are very helpful, friendly and always have a smile on their face. They always stop to ask if everything is okay in the apartment and do the work in a timely manner. We are very pleased with the community. Everyone here is so friendly! The office staff is super helpful, especially Brittney.
• MS

  MARGARET STEWART

  Dec 18, 2019
  5.0
  Great place to live. I will be here a year December 28 and love it. Before I moved here I was in a house and I didn’t know any of my neighbors. After my husband died it was very lonely. Since I moved here I have lots of friends and activities to keep me from being lonely. The Office staff and maintenance staff are always friendly and helpful