Verlaine on the Parkway

Reviews

• EC

  Elena Corea

  Apr 16, 2026
  5.0
  Exelente
• PM

  penugonda maneesha

  Apr 9, 2026
  1.0
  We’ve been dealing with a broken dishwasher for over three months, and the complete lack of action from management has been extremely frustrating. We’ve submitted multiple maintenance requests and called several times, and every time we’re told it will be fixed “today.” It never happens. At this point, it feels like our concerns are simply being ignored. When we spoke to the staff again and clearly explained that the dishwasher hasn’t worked for months, the response we received was unacceptable. Instead of fixing the issue, we were told that if we want to move to another unit, we would have to pay for all the moving expenses ourselves. It’s disappointing and unprofessional to treat residents this way. Basic maintenance requests should not take months to address, and residents should not be expected to pay extra to fix problems caused by poor management. Overall, the staff has been unhelpful and dismissive, and the lack of accountability is very concerning. I would strongly caution anyone considering moving here.
• HC

  harsha challa

  Apr 7, 2026
  1.0
  Rating: 0/5 Stars Title: Non-existent management, rude staff, and a broken dishwasher since January — plus they want a fee to move me If you value working appliances, professional staff, or basic accountability, do not sign a lease here. I am currently a resident at Verlaine on the Parkway (5151 Verde Valley Ln), and living here has been a nightmare solely due to the gross incompetence of the management team. My specific issue is the broken dishwasher. It has not worked since January. That is several months of hand-washing dishes despite paying full rent for a unit that was supposed to include functioning amenities. I have submitted multiple maintenance requests, followed up in person, and tried calling. The result? Complete silence and zero action. When I realized they were not going to fix it, I offered a reasonable solution: move me to another apartment within the same community where the appliances actually work. Their response was shocking but, in hindsight, completely on brand for this management team. They told me that "a dishwasher is not an emergency," so they would allow me to switch units — but only if I paid a transfer fee. Let me repeat that: They refuse to fix my appliance, refuse to prioritize a request that is months old, and then expect me to pay them more money to solve a problem they caused. The management here is the opposite of proactive. They are reactive only if you catch them in a good mood, which is rare. The front desk staff are incredibly rude. Instead of helping resolve issues, they seem annoyed that residents even exist. When you bring up a request that has been pending for weeks, they shrug it off or dismiss you entirely. The amenities on the website look great (pool, fitness center), but those don't matter when your basic appliances don't work. Even the valet trash service — which they force you to pay for — often fails to show up. A dishwasher may not be a "life or death" emergency, but when I've been without one for months and you refuse to fix it or move me without a penalty, that's not management — that's theft of services. All the maintenance requests take much longer to get addressed. Look at the 3.1-star rating on Google — it is inflated. Look at the detailed reviews on ApartmentRatings where the epIQ grade is a D-. This property is old (built in 1977) and it shows, not just in age but in the lack of care from the staff. Save yourself the stress. Find an apartment where management actually respects you enough to answer a maintenance request within three months — and doesn't try to charge you for their own failures. This place is a mess.
• RC

  R C

  Feb 9, 2026
  1.0
  Ongoing trash issues at this complex are becoming a serious health concern. The dumpster areas are frequently overflowing, with large amounts of furniture and bulk trash left for long periods of time. This creates unsanitary conditions and increases the risk of rodents and pests. Management needs to address proper bulk trash removal and maintain clean common areas for residents’ safety
• RC

  Rubi C

  Jan 5, 2026
  1.0
  An update on my last review management never cared to help us with the situation instead they are sending us to court and have sent an email by Brianna stating to either pay the whole balance that now is over 6k or return the keys and leave and they will dismiss the court case so they are willing to let their tenants go instead of fixing the issue that was caused by a former employee of theirs and now they want their tenants to pay for their actions its honestly a stressful situation because even though we have been wanting to pay rent they refuse to take it unless we pay the whole balance and instead they threaten to evict people not even caring if there is kids involve I hope this helps others save their money because this apartment complex is just a whole scam do not move here!!!! If I could give zero or negative stars, I would. Our experience at this apartment complex has been completely unacceptable. After we moved in, we paid our security deposit in full and handed to Zulma , only to later be informed that it was stolen. Management is fully aware of this situation, and we have provided every piece of documentation they requested to prove the deposit was paid. Despite this, they continue to insist that we pay the deposit again. To make matters worse, they are refusing to accept our monthly rent unless we repay the full deposit and are now threatening eviction over a charge that has already been paid. This situation is extremely stressful and unfair, especially when the issue resulted from their own internal problems. I strongly advise anyone considering moving here to think twice. This place is disorganized, unprofessional, and has caused us unnecessary hardship.