Villas at Katy Trail Apartments

Reviews

• CH

  Ciara Hutchison

  Sep 19, 2025
  1.0
  Don't do it! The price for location is good but you will pay for it in other ways. The water is shut off about once a month for hours at a time. The fire alarm goes off for the whole building at all hours of the day and night for no predictable reason; as someone in healthcare that was sometimes trying to sleep during the day for night shifts, this was a nightmare. There is essentially no visitor parking. The pool has seemingly never been cleaned and the water has been green the entire 4 years I lived there. The building has a bug problem and posted threatening announcements that residents would be charged and blamed for infestations. The office changed the gate system to an app without setting it up properly or communicating the entry process so I was locked out after coming back from a late flight. This is obviously a safety concern especially as a woman; thankfully for this situation many of the doors don't lock or close properly so I was able to find one to get in eventually. This is obviously also a huge safety concern; there are regularly non-residents in the building at all hours of the day or night. The office has lots of turnover and has seemed very disorganized in all of its iterations. I could go on and on. Some of these things may be worth it to you for the price/location, but I would be extremely cautious about the scam potential and especially money you might lose during the move out process. You'll notice the positive reviews are from people who still live there. The office will nickle and dime you for everything on move out--this is all subjective on what they determine to be "normal wear and tear" and impossible to argue with as you can see from their replies to the negative reviews. The entire process was also filled with getting mixed instructions from different people in the office so I would HIGHLY recommend getting EVERYTHING in writing if you live there and are moving out. I expected this after reading the reviews and resigned myself to paying--I was charged $630 (in addition to my security deposit) after living in the apartment for 4 years and putting what I would say is a low to normal amount of wear on it. 3 weeks after I paid the fees through the online portal as they instructed me, I got an email accusing me of not paying and threatening to refer me to a collections agency. They attached a leger as "proof" of the charges (this showed my $0 balance and that I had paid; I guess they missed this). I'm not sure if they are being purposely fraudulent or just incredibly careless; either way they have the potential to cost you a lot of money or impact your credit score if you are not extremely careful and keeping track of everything. Keep a paper trail of everything if you live there already, or better yet, don't move there in the first place!
• JO

  Jay Aurora Official

  Aug 21, 2025
  1.0
  Worst places you can go for a short term rental, would not recommend to anyone!
• MR

  Mike Redmond

  Aug 10, 2025
  1.0
  If you want a short term cheap place DO NOT come here. They will charge you for nothing when you leave. I got nearly $700 in charges when I moved out and this was the best condition I ever left an apartment and also paid for a cleaning service to come in after me on top of it. Would not recommend, the rent is cheap but they do a lot to nickel and dime you.
• AK

  Abby Kelly

  Jul 19, 2025
  5.0
  Such a seamless move-in experience!
• WW

  Will W

  Jun 18, 2025
  4.0
  As of writing, we have lived here about 4ish months. Good: location, front staff, room size, pricing, maintenance team, storage. - management/front staff are great and were super helpful when we were moving in. They went back and audited our paperwork and applied additional discount to our move-in costs. We had to move in very quickly because our previous apartment flooded and they were so fast with paperwork and getting the room ready. They are very responsive via email/text and are reasonable about repairs, updates, timelines, etc. SHOUT OUT LESLY A FOR HELPING US! The manager (Gina) is also great. She is responsive and reasonable; she also listens to concerns and does her best to respond to them. Genuinely, a kind and nice person! - You cannot get a bigger, cheaper apartment on the katy trail. We are currently in a 3b3b for less than 2500 a month. I think we get very lucky with the timing and pricing. - storage, oh my goodness. there are so many cabinets and shelves. it is so nice and convenient. we also requested to have additional shelves put in and they did it right away. - a huge shout out to the maintenance team!!! there were a few small problems when we moved in (A/C repair, shelves, blinds). They were all fixed promptly. Any time we needed something they were quick to fix it. Bad: while our apartment has not been impacted, there have multiple water leaks in other apartments. They have transitioned away from fobs and to a phone app for opening doors and gates (if your phone is not working, you won't be able to get into the complex). Appliances have largely been updated, but cabinets and bathrooms are a bit dated.

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