Staff Performance
Many reviews praised staff members, particularly Paulina and Ryan, for their helpfulness, professionalism, and responsiveness.
Safety Concerns
Numerous customers expressed serious safety issues, including frequent package theft, broken security gates, and incidents involving homeless individuals on the property.
Maintenance Issues
Residents reported ongoing maintenance problems, including dirty common areas, broken amenities, and inadequate pest control.
Management Changes
Frequent changes in management have led to inconsistent service and unresolved resident complaints, contributing to dissatisfaction.
Community Atmosphere
While some residents appreciated the community events and improvements, many felt that the overall environment was negatively impacted by poor maintenance and safety issues.