The Lucas Apartments

3.8
333 reviews

About

Apartment Building

Location

The Lucas Apartments
2924 Lucas Drive, Dallas, TX
75219, United States

Hours

Reviews

3.8
333 reviews
5 stars
208
4 stars
16
3 stars
17
2 stars
8
1 star
84

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many reviews praised staff members, particularly Paulina and Ryan, for their helpfulness, professionalism, and responsiveness.

Safety Concerns

Numerous customers expressed serious safety issues, including frequent package theft, broken security gates, and incidents involving homeless individuals on the property.

Maintenance Issues

Residents reported ongoing maintenance problems, including dirty common areas, broken amenities, and inadequate pest control.

Management Changes

Frequent changes in management have led to inconsistent service and unresolved resident complaints, contributing to dissatisfaction.

Community Atmosphere

While some residents appreciated the community events and improvements, many felt that the overall environment was negatively impacted by poor maintenance and safety issues.
  • HT
    Hunter Treleaven
    3 days ago
    1.0
    Extremely unprofessional and misleading. During my in-person tour, both I and the apartment locator explicitly stated that I am an international student, that I am not legally allowed to work in the U.S., and that my mother whose Canadian would be co-signing to meet income requirements. This was made clear before I ever applied or paid a fee. At no point did anyone say Canadian income could not be verified or that this would disqualify my application. Despite knowing this, they still accepted the application fee. Only after taking my money did they suddenly claim they could not process the application due to income verification issues. Nowhere on their website, during the tour, or during the application process does it state that application fees are non-refundable or that foreign/Canadian income is not accepted. Taking application fees while withholding known disqualifying requirements is deceptive and completely unacceptable. This felt like a cash grab, not a mistake. I wasted time, money, and effort on an application they were never going to accept in the first place despite having the necessary information.
  • MK
    Melody Khavari
    6 days ago
    5.0
    Ruby at The Lucas was absolutely wonderful. She welcomed me with a warm smile and great energy from the moment I arrived. She listened attentively, answered all of my questions thoroughly, and made the entire experience very pleasant. The property is beautiful and well maintained, and the staff is truly professional. I highly recommend this community!
  • VV
    Victoria
    Jan 4, 2026
    3.0
    Have asked apartments for a month to come do pest control. I got new neighbors and roaches start coming in my apartment. They have yet to come do pest control. They keep lying and saying someone came out , however I have cameras in my home and nobody has came. I tried to break my lease but they are not cooperating. I have a 1 year old child and this is unsanitary. However I have managed to lessen the roaches by doing my own pest control, which I shouldn’t have too as much as pay rent and it’s included in my monthly fee.
  • TM
    Tasha Mendez
    Jan 2, 2026
    1.0
    Very interesting experience. Not sure how I feel about this place anymore. Shady people working the office. If I was an investor, I would be so upset with how this property is handled and what is allowed. The only good thing about the Lucas is Paulina and the LEAD maintenance. I know so many ppl who moved out or can’t wait to leave that place. Unbelievable what has been allowed yet so many other things need attention. Get it together and focus on what really matters
  • HH
    Hannah
    Dec 20, 2025
    1.0
    I will start by saying I’m only posting because I just terminated my lease in December and now I feel safe to speak about my experience. I lived her for over 2 years and my experience was AWFUL. For starters when there was an individual from the front office, during business hours, who was outside of my apartment door by the exit who made sexual inappropriate comments and harassed me as I walked away. When I confronted office management about needing his name and information for a police report, they said I could file but refused to give me the individuals information. And was ignored after that. In Oct of this year I reached out again due to my registered vehicle being missing. I asked if anyone else was having break ins or if the gates were not working while I was away since I travel for work. Since they told me no, I asked if they could check footage since the vehicle was parked there and I told them the time frame it had to have happened at. I was told NO they would not even check it from a manager. They would only check AFTER they got a police report. She wouldn't even ask her manager to check just to give some insight on what might have happened. It was IN FACT, STOLEN. And they did absolutely nothing to help except make excuses that the gate wasn’t left open when I in fact have a picture of it staying open when they said it wasn’t broken. It was stolen by someone that walked by and it was abandoned in a parking lot. These are only the latest two incidents I had here but there are way more. This is your future at this complex. Photos are broken gate and cops finding the car.