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The Hampton on Jupiter

3.5
(341 reviews)

Business Details

12800 Jupiter Rd, Dallas, TX
75238, United States
(972) 629-1009
https://www.hamptononjupiter.com

About

Apartment Building
Living at The Hampton on Jupiter puts you in a central location near Lake Highlands, just minutes away from Lake Highlands North Recreation Center and some of the best that Dallas has to offer. Check out eclectic restaurants, hip entertainment spots, and convenient shopping centers without ever straying far from home. You���re also close to several higher education institutions and lucrative employment opportunities.

Location

The Hampton on Jupiter
12800 Jupiter Rd, Dallas, TX
75238, United States

Hours

Reviews

3.5
341 reviews
5 stars
190
4 stars
18
3 stars
11
2 stars
17
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff members like Claudia and Ace received praise for their professionalism, while others reported rudeness and unhelpfulness from management.

Maintenance Issues

Numerous complaints about slow or inadequate maintenance responses, with some residents experiencing unresolved issues for extended periods.

Communication Problems

Significant issues with communication from management, including difficulty reaching staff and lack of follow-up on maintenance requests.

Property Condition

Concerns about cleanliness and pest control, with reports of roaches and maintenance issues affecting residents' living conditions.

Positive Experiences

Some residents reported positive experiences with the leasing process and community atmosphere, highlighting the beauty of the property and helpful staff.
  • CM
    Charity Mondi
    3 days ago
    1.0
    I’ve only been living at Hampton Apartments for one month, and the number of issues I’ve experienced already is very disappointing. Maintenance requests have not been properly handled and often require multiple follow-ups. The biggest concern, however, is management. Communication has been poor, concerns are often minimized, and I’ve felt talked down to when simply trying to report issues in my own home. That lack of professionalism and accountability makes the experience even more frustrating. I expected much better.
  • MR
    mia reynolds
    Feb 21, 2026
    1.0
    Do not move here if you don’t want to have your car broken into FOUR times (the gates are always open , no security gaurd even though they KNOW this area is bad, nothing done about my car as far as safety concerns!!) , poop everywhere , maintenance almost never comes on time , I’ve never ever had a roach or seen a roach in an apartment I live at but I am now seeing them also and pest control was supposed to come 4 Wednesdays ago . Only thing good about these apartments is the renting price , and they will only work with you when it comes towards rent MONEY.
  • JH
    Johari Hudson
    Feb 21, 2026
    5.0
    If you're looking for a peaceful, stable home with people in the office who care for you, I recommend this apartment! I`m very grateful that I found them
  • TT
    tarik tunson
    Feb 14, 2026
    5.0
    The move in was great the staff is very friendly and helpful I really appreciate there patience and willingness to help I’m very grateful and happy with my place
  • CB
    Clayshun Bradley
    Jan 30, 2026
    1.0
    I had an extremely frustrating and unprofessional experience applying at The Hampton on Jupiter, and I feel obligated to warn others especially those relocating from out of state. On January 29, 2026, I received a written email from Claudia clearly stating that my application was approved but that I would need to proceed through ONEAPP due to an additional deposit requirement. Later that same day, I also spoke by phone with another leasing agent, Thearika, who again confirmed that I was approved and told me I needed to “hurry” and complete ONEAPP as soon as possible or risk denial. Here’s the issue: I was never sent the ONEAPP link. Despite being told there was urgency, no link was provided. I attempted multiple times to create an account on my own, only to receive an error message stating: “Oops, it looks like you no longer have an active application.” That message clearly implies that an application did exist in their system, but access was never properly provided to me. After reaching out again, I was told to “hang tight” while they looked into it. I later received an email acknowledging that there was no activity showing that a link had been sent to me yet somehow, within two hours of the approval phone call, I received a denial email citing “incomplete application.

Brand Certified Facts from The Hampton on Jupiter

The Hampton on Jupiter partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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