Business Details
About
Apartment Building
Living at The Hampton on Jupiter puts you in a central location near Lake Highlands, just minutes away from Lake Highlands North Recreation Center and some of the best that Dallas has to offer. Check out eclectic restaurants, hip entertainment spots, and convenient shopping centers without ever straying far from home. You’re also close to several higher education institutions and lucrative employment opportunities.
Location
Hours
Reviews
3.5
326 reviews
5 stars
179
4 stars
18
3 stars
10
2 stars
17
1 star
102
What are people saying?
AI-generated from recent customer reviews
Management Issues
Customers frequently reported poor communication and unresponsive management, leading to unresolved maintenance requests and dissatisfaction.
Maintenance Response
While some tenants praised quick maintenance responses, many others experienced delays and unresolved issues, particularly with urgent repairs.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff, with some employees receiving praise for their helpfulness while others were described as rude or unprofessional.
Property Condition
Several reviews mentioned ongoing pest issues and maintenance problems, indicating a need for better property upkeep.
Community Atmosphere
Despite the issues, some residents appreciated the community feel and amenities, noting that certain staff members contributed positively to their living experience.
- JSJasmine Stubblefield2 days ago5.0He was very professional and worked quickly to resolve my issues!
- AMAsk Me5 days ago1.0They will NOT honor the past management agreements ! The owner will loose money because the unhappy tenants ! Leave while you can
- MTMichael ToricantanoJan 5, 20261.0The management is Very Rude hire someone with customer service skills !
- YRY RJan 3, 20261.0PLEASE DO NOT BELIEVE THE GOOD REVIEWS The worst Place to rent they Will Tow your car even though your plates are registered in the website on the complex No direct communication with management and they Freely tell you that they don’t care about the towing fees with the Game of the new management they washed their hands on the Fees and the. tell you that They won’t honor the past management agreement when is a lease That Overpassed that ! Court fees and proof of Rental Agreement also proof that the car was parked there Since May and the towing company didn’t take it is enough proof for The court to Rule in favor and made them reimburse Your money. Yes apt 324 you guys have my info reach me at anytime
- CECrystal EmsDec 2, 20251.0I have been trying to reach management for awhile with no luck. I was given an email which I repeated back and even spelled out to make sure it was correct only to have the email return by mailer-demon due to it being non existent. The 2nd email I was given after telling the office the first email you gave me is invalid, and again I repeated it and we both spelled it. It was also returned by mailer-demon due to it being non existent. Maybe this review will be seen for a working email. I’ve already tried calling multiple times and either goes to an AI help desk answering service or if I do speak to an office associate, I’m getting the run around on what I’ve been trying to communicate. I guess we see if this review is responded by the general, “sorry” or if anything improves with communication and not just saying to “call us” or something. Communication needs significant improvement. I hope for future tenants this becomes a reality.