The Garrison

3.5
310 reviews

About

Apartment Building
Welcome to The Garrison, your cozy and comfortable new home in Lake Highlands, only minutes from downtown. These gorgeous modern apartments feature upgrades like wood-style floors, a dishwasher, spacious closets and a private patio or balcony, and our floor plans are designed to suit your every need.

Location

The Garrison
9911 Whitehurst Dr, Dallas, TX
75243, United States

Hours

Reviews

3.5
310 reviews
5 stars
166
4 stars
23
3 stars
12
2 stars
14
1 star
95

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Numerous complaints about slow or ineffective maintenance responses, with reports of unresolved issues and poor service.

Customer Service

Mixed feedback on customer service; while some staff members received praise for their helpfulness, others were criticized for unprofessionalism and lack of communication.

Property Condition

Significant concerns regarding the overall condition of the apartments, including reports of infestations, safety issues, and inadequate repairs.

Management Changes

Frequent changes in management have led to inconsistent service and unresolved tenant issues, contributing to dissatisfaction among residents.
  • NS
    Noah Simmons
    Dec 29, 2025
    1.0
    I used to live there and there was faulty wiring and that made the lights go out every time we try to turn on the stove so I'm pretty much thinking that the wiring fire to start we lived in 109 we move back into 902 so where can we living in that apartment and we're thinking about moving
  • TK
    Tarlisha Kelly-Barksdale
    Dec 20, 2025
    1.0
    Toilet is still stopped up
  • AF
    Angelica Flores
    Dec 11, 2025
    5.0
    My needs were very professionally addressed. Thank you for your prompt response!
  • JC
    Jadonna Campbell2
    Nov 14, 2025
    5.0
    I moved to the Garrison almost 3 weeks ago . The neighborhood is safe , and I have great communication with the office manager maintenance and mrs Melissa both of the ladies and the maintenance guys were very nice to me with everything that presented itself in order to make my stay very nice.I appreciate the help , and understanding and any maintenance issue I have had so far they are very quick and efficient .If you are a great tenant and have a relationship with the office staff and maintenance staff everything will go smooth .I am from Savannah Georgia almost 18 hours plus away from my family . To have secure place to call home was one of my biggest concerns and they have alleviated the stress of the unknown times 20 I really appreciate the ladies in the office and maintenance keep up the great work ladies you both rock !Thanks Maintenance guys for everything that has been fixed and any work order in the future I may need to place .I really appreciate you guys .
  • KH
    Kei Hale
    Nov 11, 2025
    5.0
    I moved in yesterday and it was a great move in. Sam and Melissa are awesome!