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The Collection Townhomes

3.6
(83 reviews)

Business Details

2206 Moser Avenue, Dallas, TX
75206, United States
(469) 751-4958
https://www.thecollectiondallas.com

About

Condominium Complex
Elevate your lifestyle and accept nothing less than luxury at The Collection Townhomes. Discover an urban oasis in East Dallas where everything is uniquely designed for your needs, even down to the smallest details. Stay home and appreciate exquisite extra touches such as soaring vaulted ceilings and sleek stainless-steel appliances, or venture out for an exciting get-together in the inviting clubhouse lounge. Whether your perfect day involves a shopping spree at West Village or a scenic hike at White Rock Lake, the best of the city is practically in your backyard. At our pet-friendly community, the possibilities are endless, so the only limit is your imagination.

Location

The Collection Townhomes
2206 Moser Avenue, Dallas, TX
75206, United States

Hours

Reviews

3.6
83 reviews
5 stars
48
4 stars
3
3 stars
5
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Management Issues

Customers frequently reported poor communication and responsiveness from management, with many expressing frustration over unaddressed maintenance requests and lack of accountability.

Maintenance Performance

While some residents praised the maintenance team for their quick responses, many others highlighted ongoing issues with repairs and the overall quality of the units.

Safety Concerns

Numerous reviews mentioned safety issues, including package theft, loitering, and inadequate security measures, leading to a feeling of insecurity among residents.

Mixed Living Experience

While some tenants enjoyed their time due to the aesthetics and amenities, others felt misled by the 'luxury' branding, citing numerous problems that detracted from their overall experience.
  • MG
    Mia Gonzales
    1 day ago
    3.0
    The price of these units is simply not worth what you receive. The exterior of the property is far more attractive than the interior, where the wear and tear on nearly everything is very noticeable. The biggest issue for me was the condition of the unit upon move in. It looked like it had not been cleaned. Considering the amount of money required upfront and the cost of rent, I was excited and expected to move into a beautiful, well-prepared space. Instead, I walked into a unit with floors covered in dust, water rings and smudges across the kitchen counters and appliances, bird poop covering the entire balcony, old jewelry left in the carpet, rust and mold in the shower, and even a broken garage. I was genuinely shocked and felt like I immediately regretted my decision. I had lived in much cheaper apartments prior to moving here and had never experienced something like that. I reached out to management regarding these concerns but never received a response. Additionally, the area does not feel safe. I often feel uncomfortable taking my dog for walks and always see people who clearly don’t live here walking through the garage aRea and inside the gated areas. The maintenance team has been responsive and timely, which I do appreciate. Ultimately, I will not be renewing my lease because the cost can no longer be justified given my overall experience.
  • MW
    M W
    Jan 5, 2026
    1.0
    So glad my application was cancelled. This team is horrible and doesn’t respond to anything. Had a tour and they didn’t even bother to show up, even afterwards confirming the appointment twice. I tried to ignore the reviews, but it’s obvious that everything the tenants are saying about the management team is 100% correct. Don’t waste your time.
  • AH
    Alex Hugo
    Oct 3, 2025
    1.0
    Terrible customer service. This place is an AI bot that provides false advertising information.
  • MG
    Marcia Galaviz
    Oct 3, 2025
    5.0
    El apartamento están muy bonitos pisos de madera la cocina muy amplia y , me encanta la alberca
  • TG
    TK Griffis
    Sep 25, 2025
    1.0
    Lived there for two years and had issues with the utilities almost ever 2-3 months. Management is difficult to work with but the maintenance stuff was good. Management said getting your deposit back would take 1-30 days. It is day 44 and they barely respond to a single email. It takes them 7 days to respond to an email. Even then they don’t give you any help. Will never think about living there or recommend any friend to live there

Brand Certified Facts from The Collection Townhomes

The Collection Townhomes partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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