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The Brownstones

3.7
(244 reviews)

Business Details

13907 Montfort Drive, Dallas, TX
75240, United States
(855) 966-4018
https://www.thebrownstonesapts.com

About

Apartment Rental AgencyApartment Building
Live your best life at The Brownstones! Our luxury apartments in Dallas offer comfort and sophistication while you explore the city’s vibrant culture. Enjoy top-notch amenities, resort-inspired services, and a prime location that lets you experience urban conveniences without sacrificing peace and quiet. Choose from our one, two, or three-bedroom luxury apartments. The Brownstones provides an upscale experience in the best community around. Enjoy leisure areas like a 24-hour fitness center, door-to-door trash pickup, and a refreshing, resort style pool. Live your high-end lifestyle with features like attached garages, washer and dryer connections, and updated interiors. Plus, we’re pet-friendly, so your furry friends are welcome too!

Location

The Brownstones
13907 Montfort Drive, Dallas, TX
75240, United States

Hours

Reviews

3.7
244 reviews
5 stars
144
4 stars
17
3 stars
9
2 stars
11
1 star
63

What are people saying?

AI-generated from recent customer reviews

Management Issues

Numerous reviews highlighted rude and unprofessional behavior from the management staff, with complaints about poor communication and lack of responsiveness.

Maintenance Concerns

While some customers praised the maintenance staff for their quick responses, many others reported ongoing issues with maintenance requests being ignored or inadequately addressed.

Property Condition

Several reviews mentioned the poor condition of the apartments, including pest infestations, outdated facilities, and inadequate air conditioning.

Safety and Security

There were multiple reports of safety concerns, including theft, break-ins, and a general feeling of insecurity within the community.

Positive Staff Experiences

Despite the negative feedback, some customers had positive experiences with specific staff members, noting their helpfulness and professionalism.
  • BA
    Brian Anderson
    Feb 15, 2026
    1.0
    This place is horrible and the manager Christine is a terrible ,disrespectful, rude lady. She will lie to your face and when confronted about the things she said she would get fixed, she will get angry and kick you out of the office claiming there’s no corporate and she is corporate. I have her on video. All she want is the rent for these roach infested townhomes. maintenance is a joke. Stay far away and my name is Natouya. I moved in Nov 2025 and I moved out Jan 11 2026. Don’t let her lie to you because she will try to go back and forth with you and apologize later about the lies she told. I had to stuff a shirt in the ceiling because it had a bad leak. Apt 332
  • RR
    Richard Robertson
    Dec 16, 2025
    5.0
    Did a great job
  • AF
    Alejandro fernandez
    Nov 5, 2025
    1.0
    I wouldn't recommend this place to anyone. First of all, it's old and in poor condition, and you can see it in the state of the house. The drains in the bathroom sinks are disgusting; worms come out of them. The house has a terrible cockroach infestation, and the air conditioning ducts have a type of mold that is worrying. And the worst part is that if you go and complain, the main manager treats you with a bad attitude and doesn't help you. I have proof of everything, and they don't care at all. They only care about issuing fines for anything, like taking out the trash at a time they deem inappropriate, and they don't care about the tenant's well-being. They deceive you; they show you a different house than the one they give you. I've lived in many condominiums, but this is the worst experience I've ever had. I've asked them to terminate my lease, and reluctantly, they're asking me for $8,000, which I really shouldn't have to pay because I don't want to leave because I want to, but because this apartment is uninhabitable—everything is broken and patched up, and the cockroaches make it impossible to live here. Don't come to live here.
  • JW
    J'Montre Wilson
    Oct 29, 2025
    1.0
    I wish I could give zero stars. If you’re not certain about your approval status, do not apply for this complex. They require a $300 down payment, and if you’re not approved, you will not get your money back. The property itself is poorly maintained, and the leasing office has very poor communication, especially when it comes to explaining that deposits are non-refundable. I would not recommend this place to anyo
  • MM
    Min Min
    Oct 13, 2025
    5.0
    I've been here a little over a month now and have to say I would highly come for a tour. The whole staff has been great.

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