The Brownstones

3.7
242 reviews

About

Apartment Rental AgencyApartment Building
Live your best life at The Brownstones! Our luxury apartments in Dallas offer comfort and sophistication while you explore the city’s vibrant culture. Enjoy top-notch amenities, resort-inspired services, and a prime location that lets you experience urban conveniences without sacrificing peace and quiet. Choose from our one, two, or three-bedroom luxury apartments. The Brownstones provides an upscale experience in the best community around. Enjoy leisure areas like a 24-hour fitness center, door-to-door trash pickup, and a refreshing, resort style pool. Live your high-end lifestyle with features like attached garages, washer and dryer connections, and updated interiors. Plus, we’re pet-friendly, so your furry friends are welcome too!

Location

The Brownstones
13907 Montfort Drive, Dallas, TX
75240, United States

Hours

Reviews

3.7
242 reviews
5 stars
143
4 stars
17
3 stars
9
2 stars
11
1 star
62

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The leasing and maintenance staff received praise for being friendly, responsive, and helpful, with many residents highlighting individual staff members for their exceptional service.

Maintenance Issues

Numerous complaints were made regarding maintenance delays, particularly with air conditioning and pest control, with some residents reporting unresolved issues over extended periods.

Safety Concerns

Several reviews mentioned safety issues, including break-ins, theft, and disturbances, leading to a perception of an unsafe environment.

Property Condition

Feedback indicated that the apartments are aging and poorly maintained, with issues such as pest infestations, mold, and inadequate air conditioning being common complaints.

Communication Problems

Many residents expressed frustration with the leasing office's communication, citing unresponsiveness and a lack of clarity regarding policies and procedures.
  • AF
    Alejandro fernandez
    Nov 5, 2025
    1.0
    I wouldn't recommend this place to anyone. First of all, it's old and in poor condition, and you can see it in the state of the house. The drains in the bathroom sinks are disgusting; worms come out of them. The house has a terrible cockroach infestation, and the air conditioning ducts have a type of mold that is worrying. And the worst part is that if you go and complain, the main manager treats you with a bad attitude and doesn't help you. I have proof of everything, and they don't care at all. They only care about issuing fines for anything, like taking out the trash at a time they deem inappropriate, and they don't care about the tenant's well-being. They deceive you; they show you a different house than the one they give you. I've lived in many condominiums, but this is the worst experience I've ever had. I've asked them to terminate my lease, and reluctantly, they're asking me for $8,000, which I really shouldn't have to pay because I don't want to leave because I want to, but because this apartment is uninhabitable—everything is broken and patched up, and the cockroaches make it impossible to live here. Don't come to live here.
  • JW
    J'Montre Wilson
    Oct 29, 2025
    1.0
    I wish I could give zero stars. If you’re not certain about your approval status, do not apply for this complex. They require a $300 down payment, and if you’re not approved, you will not get your money back. The property itself is poorly maintained, and the leasing office has very poor communication, especially when it comes to explaining that deposits are non-refundable. I would not recommend this place to anyo
  • MM
    Min Min
    Oct 13, 2025
    5.0
    I've been here a little over a month now and have to say I would highly come for a tour. The whole staff has been great.
  • CJ
    Colleen Jeziorski
    Oct 3, 2025
    5.0
    The maintenance staff are excellent! I’m really glad to have such hard working, kind people working here.
  • CE
    Chris Edge
    Sep 29, 2025
    1.0
    This place is despicable. The place is run by absolute scum. Disgusting human beings. We are homeless and it was 96 degrees outside. My pet yorkie is 16 years old and we needed shelter so we stayed in one of there vacants. We left to run an errand and we return to find the unit was locked and there were two hand written notes stating "stay away" "dog in shelter". We contacted every single shelter in DFW and there is no sign of my dog anywhere. We cleaned the apartment from top to bottom.....left it in way better condition then what we found it in. They called the police on us and accused us of "breaking" in. They stole my dog. He is my baby. My heart is shattered. Im contacting the media and I am going to make sure that these people pay for what they have done. Mark my words !!!!

Frequently Asked Questions About The Brownstones

What types of apartments are available at The Brownstones?

The Brownstones offers one, two, and three-bedroom luxury apartments with updated interiors and attached garages.

What amenities can residents enjoy at The Brownstones?

Residents can enjoy amenities such as a 24-hour fitness center, door-to-door trash pickup, and a resort-style swimming pool.