Progress Residential

Reviews

• JS

  John Smith

  Nov 14, 2025
  1.0
  I have lived in a home through Progress Residential for 3 years. Every ticket i place for maintenance gets treated like I am trying to pull teeth. Tickets get closed with no response. I have to place numerous tickets for the same issue that still do not get resolved. AC Unit cannot keep the house cool in the summer because there is insufficient insulation in the attic. Mold is present in the attic due to insufficient exhaust routing. Every ticket I have placed for these concerns gets closed before anyone has been to my home to check in person. Just recently, I spoke to a Retention Specialist regarding routine home maintenance, as nobody has been to the home to inspect any of the major appliances, water heater, for maintenance. I am told that I will receive an email from another party. I get an email from a Resident Experience Coordinator who states to simply "place a ticket for any concerns" and then immediately closes my request for an inspection. How am I, the tenant, expected to know when items need maintenance? Is that my responsibility, even though my lease states that I am not allowed to service any of these items on my own?
• JB

  Jannice B

  Nov 13, 2025
  1.0
  I do not know how Google is showing five stars for this company but do not rent through them. I moved in a week ago and the toilet in my guest bathroom was running when I arrived. I contacted the person who was supposed to be helping with my move in and she would only respond by email. She submitted the work order, but it took five days for them to even schedule me. I had to reschedule because of the time they gave me while I was moving out of my old apartment. They originally told me the timeframe was 3 to 5, but changed it to 1 to 5 without letting me know. I left the house to take my child lunch and got a text saying maintenance was on the way. Two minutes later the website showed the work order was put on hold because no one was home. When I called to reschedule, no one could help me. They told me a supervisor would call me back, but no one ever did. Instead I received a message saying the maintenance person tried to call and leave a voicemail. I did not receive a single call or voicemail. We have six people living in this house, four under the age of ten, and only one working toilet since move in. The condition of the home was also not properly documented or repaired. There are holes and damaged trim near the doors, cracked shutters, and poorly done patchwork all over the walls. These issues should have been addressed before my move in. This has been the worst experience I have ever had with a residential company.
• BU

  Benjamin Usry

  Nov 6, 2025
  5.0
  Absolutely amazing renting with progress! And it also reports to credit! You build credit by just paying rent! We have had some issues with things in the house. A wonderful person named Nova came to the rescue! Not only were problems handled quickly and professionally but she really seemed to care. And that is because she does! Even through tough situations, the care of this person was amazing. Kept myself and family in mind and in positive mindset. Literally everything that you could ask for! You’re not just someone else to Nova, you’re literally family. So If you have the pleasure of working with Nova or any of the progress team…. You can rest assured that you are in good hands. Thank you Nova!!! And thank you to the whole progress family!!! They helped me find my home, I hope you allow them to help you as well!!!
• MD

  M Sandy Mendez (Dreezie)

  Nov 4, 2025
  2.0
  I have been with Progress 5 years, and chose to stay with them because a Home to Home Transfer sounded so much easier since they have all my info, and was moving from one large home to a smaller home with much less rent....well, my process started October 15 and within a week after so many calls, was advised I was denied and that i Needed a gurantor to apply....I was so disappointed as I knew everything was good on my end. Had my brother apply, oh, but before this they sent an email stating "congratulations etc, provide proof of renters insurance"...i did then received email saying it had been received, reviewed and accepted....i happen to check my spam and i see the denial letter and it said due to credit score not meeting etc....well, i looked at it closer and that was NOT my ssn that was used! my move in date was Monday, October 27 and here it was Thursday the 23rd...spoke to about 7 people this day to try to get them to understand that they used someone elses ssn...so on my move in date they are again redoing the process....this time 22 days later i get approved....by this time i have spoken to minimim 17 people and no one knew who dropped the ball nor did it seem they knew what they were doing....my move out date was November 3...here we are October 31! it took 3 tries to get the lease right!!! omg this was a nightmare....the phone they had belong to my ex who hadn't been on lease for 2 years....needless to say November 1 started moving my things and it was so stressful as i no longer had the whole week to move my things...did Progress reach out to apologize? NO...will they stay with my whole deposit from 5 years ago...? probably....i chose to stay for my Pet Snow who i have paid rent for and my rent wouldn't go up....i thought this would be easy but it was NOT....they have too many people doing too many things...this was so exhausting....and as of today, so TIRED from moving out within 3 days...Progress, do better ...How you dropped the ball on this is beyond me...you had my info....and still denied my because someone didn't do their job correctly....i signed for 2 years...it is a beautiful home and in a nice area...but i will update again once i know what my deposit refund will be. Good luck, it is hit or miss with this company.
• AD

  Alexis Dempsey

  Oct 23, 2025
  1.0
  If I could give negative stars I would. This is the WORST experience I have ever had trying to apply for a home. About 2 weeks ago I put in an application for a home listed by Progress Residential, at first after paying $110 for the application fees I was denied because my credit was 2 points below the required credit (they state they don’t have credit requirements but you will get denied if it’s lower than 575). I understood. My credit isn’t great so they advised me I could reapply with a guarantor, so I did. After another $165 in application fees we moved past the credit check and onto the income verification, which they use a 3rd party company to do. All 3 applicants received the link, completed and received the same report complete confirmation email. This is Sunday 10/19. Monday comes we hear nothing and no movement has happened in our online portal. Tuesday rolls around, same thing, so I call that afternoon to see if there are any updates. I am advised that they can only see 2 income verifications and the third will need to be resubmitted. We go based off Progress Residentials instructions and reopen a link to find that there is not an option to resubmit, we are then advised to call PayScore (third party income verification) I call, they do not answer so I leave a voicemail, Wednesday rolls around and I have not heard back from PayScore so I call progress residential again to find out what my options are next, the man I spoke to stated the PayScore link had expired and I would need to have a new link sent so he created a case to have this done. Then comes today. Today I receive an email stating our issue was resolved and the case had been closed. I open my portal to see that my rental application had been canceled. In a panic I called thinking a mistake had been made only to find out that they had cancelled the application because we had not completed the income verification within the 48 hours time frame allotted and they are not willing to reopen my application. (Mind you, we have the report that they require from PayScore for the verification.) I have now received an email that if we are still interested in the home we will have to start the whole process over and pay another $165 to do a new application. I have requested a refund of at least one application fee but have been advised that this is not something they refund because a time frame is given to complete any requested steps. I am trying to move as soon as possible and this has been an absolutely terrible experience. The worst part is they do not even seem to care to try and understand how frustrating this is or help to rectify the situation.

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