Progress Residential

Reviews

• TR

  Topher R

  2 days ago
  1.0
  Consistent issues and we are billed for EVERYTHING that's NOT OUR FAULT. Mostly HVAC issues, blown breaker due to condenser has happened 3x, finally fixed it. This is after days in the heat of summer. Now the issue is, continued issue with 2 room dont have proper flow of air, therefore have had to use window units. Current issue is after bein on hold for over an hour, finally got to speak to a representative about my water being cut off. We have had notices on doors several times in the past several years for failure of payment but this is the 1st actual disconnection. My biggest question is WHY are these bills not bein properly paid when WE PAY ALL OF OUR BILLS on-time, and if we didn't we'd get charge after charge after charge. (I dont post name so I dont get retaliation while still under lease, I know its already gonna be a fight to get deposit back like the last house). The other issue is, yall keep throwing bandaid at issues or situations but Not truly rectifying them.
• YJ

  YellaMelon Makeup Junkie

  2 days ago
  5.0
  Hector Did such an awesome job.My Sink was literally falling down and He put it right back in the right position. Also I had a leak under my kitchen sink the pipe was to short he got the pipe replacement and had if fixed in under 2 minutes. If I could rate him a 10 I could . He was very professional . Got the job done. Extremely satisfied with Hector. He also was very friendly, Professional, courteous, knowledgeable,.He always kept me updated. I really Appreciate the detailed breakdown of the repairs performed. Hector explained what needed to be done. Keep up the great work. Thank you Progress Residential for sending Hector. I would most definitely recommend Hector to any other resident and family and friends. Awesome job !!!
• AM

  Abigail Murphy

  Feb 25, 2026
  1.0
  The home I was renting flooded 4 separate times. The first time they said it was just a back up, turns out a root was growing through the pipes and didn’t fully get fixed until the second time my House flooded. Which then they proceeded to tell me over the phone that if things were damaged to contact my insurance and it wasn’t their problem. Then the third time my bathroom and bedroom flooded they said they couldn’t find the reason and then when it flooded again for the fourth time, they finally said they fixed it and was something within the shower. This was over a year and a half period. Not including we believe we may have mold and they told us it was our responsibility to pay to get it checked even though they let water sit for a week and a half after we told them our bathroom would not stop flooding the 4th around. Recorded all phone calls and took pictures. Highly recommend going with a company who cares about their tenants and safety. ESPECIALLY when children are involved.
• BP

  Barbara Rokal Poindexter

  Feb 19, 2026
  1.0
  I typically don’t like to complain but I feel it’s necessary to point out that the resident retention process needs work. In fact, you almost have to beg for something in return of your rent increasing. Upon moving in, the home had mixed- matched blinds, some faux wood, some old plastic broken from sunlight deterioration. I did not complain as I figured there were other issues more important to rectify at the time. 2 years later, it’s time to renew again and I’d like to but requested the blinds in the home be upgraded (5 blinds ) be upgraded to faux wood to match the others already installed. I was first given the run around of who or what team to ask, work request was cancelled without the proper team to reach out. Finally, received an email response from Lyndsie Davis who referred me to Brandy Williams - Resident Experience Coordinator who says they could only “upgrade 3 blinds.” I respond with 3 rooms to have 3 blinds upgraded and she responds that it could only be from 1 room. Each room only has 1 window (except the master which has 2 but those aren’t so bad to need replacement). It’s maddening that rent can increase without any real helpful renewal incentives which typically affects renewal rates. It also helps the home look more “modern” and makes the “resident love their home “ as their motto states. I would really like to see better renewal incentives that shows this company values their residents business.
• VM

  Van-Nessa Motley

  Feb 6, 2026
  5.0
  DARRON!!! Hands down the BEST technician I have had thus far!!!!!! He came right in asked questions to understand what the issue was and got straight to work. He was extremely through and made sure to explain everything that he was doing and educated me on the situation so that I understood and was on board with it all. He also gave me some helpful tips for trying to evenly heat my home since Progress is not willing to do anything about it. I felt comfortable with him in my home and trust his knowledge. I would prefer him over anyone else moving forward! Especially since the last technician was extremely RUDE and DISMISSIVE to me when he was here for the same issue. He did not do half of what Darron did. The previous technician left his mess in my home and refused me a call to his superior when I was told that I could speak to a supervisor while technician was in the home. I filed a complaint with Progress but nobody ever got back to me in the situation. I have been a tenant with Progress going on 4 years this year and I have never had any issues never had any complaints and barely any maintenance needs. I only call when it is really needed/necessary. I pay as I’m supposed to and maintain the property in very good condition. What I have come to notice in my time here is that they are all about a dollar. They are not customer/tenant focused they only want to see how they can charge you for extra things. When you call it’s such a hassle trying to resolve anything you get told different things from different people and they just never seem like they genuinely care to HELP! Now I’m being told that it will be a resident charge for them to clean the coils to help with the heat flow. HOW? WHY would that be a charge to ME? Is that not regular preventative maintenance that THEY should provide in their homes? Should they not be making sure their homes are working and functioning properly for their tenants. We pay too much money to them for us to not be comfortable in our own home. My downstairs stays freezing cold upstairs is a sauna and they see no issue. I am a single mom I have 2 kids with asthma and need to maintain a nice clean and comfortable living space for them. Why should we be limited to one part of the home because they do not want to make sure their system works properly?! And why should I be charged for it?? I really do enjoy my home and the area I just wish Progress was a better company to deal with. They are not people focused and it shows! Once again, THANK YOU SO MUCH TO TECHNICIAN DARRON YOU WERE GREAT! Progress needs more like you!!!

Frequently Asked Questions About Progress Residential