Progress Residential

Reviews

• HK

  Hisham Khan

  6 days ago
  5.0
  I had a great experience with Hector, a technician from Progress Residential. He came out to fix my garage door and did an excellent job getting it working smoothly again. I really appreciated how thorough, knowledgeable, and professional he was. He explained everything clearly and made sure I understood what was going on. It’s hard to find techs who are both skilled and honest, and Hector definitely delivered. If I could give 10 stars, I absolutely would. He truly deserves all the praise for his professionalism, expertise, and outstanding service. Highly recommend!
• AM

  Abigail Murphy

  6 days ago
  1.0
  The home I was renting flooded 4 separate times. The first time they said it was just a back up, turns out a root was growing through the pipes and didn’t fully get fixed until the second time my House flooded. Which then they proceeded to tell me over the phone that if things were damaged to contact my insurance and it wasn’t their problem. Then the third time my bathroom and bedroom flooded they said they couldn’t find the reason and then when it flooded again for the fourth time, they finally said they fixed it and was something within the shower. This was over a year and a half period. Not including we believe we may have mold and they told us it was our responsibility to pay to get it checked even though they let water sit for a week and a half after we told them our bathroom would not stop flooding the 4th around. Recorded all phone calls and took pictures. Highly recommend going with a company who cares about their tenants and safety. ESPECIALLY when children are involved.
• MM

  Michael_Lewis214

  Feb 23, 2026
  5.0
  Hector Castro came and did a wonderful job. He is a top tier tech with world class service by far! There was an issue with the seal on my door and he was prompt to resolve it! Great communication skills and excellent service! Hector came back a couple of days later regarding another work order where he fixed the light on my fan. I was delighted as he took the time to go and find the right solution for us and made sure we would not have to order something and wait.
• MJ

  Michelle Johnson

  Feb 16, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I want to give a huge thank you to Nova and Brandy W. at the Dallas location of Progress Residential. They were both incredibly friendly, professional, and helpful throughout my leasing process. They made sure I had everything I needed and worked to ensure my move would be as smooth as possible. I’ll be honest — I had heard many negative things about Progress Residential, so I was very hesitant about moving forward and almost didn’t lease at all. However, working with Nova and Brandy completely changed my perspective. Despite my initial concerns, leasing with Progress turned out to be one of the best decisions I’ve made. Their customer service, communication, and willingness to help truly stood out, and I’m very grateful for the positive experience they provided.
• VM

  Van-Nessa Motley

  Feb 6, 2026
  5.0
  DARRON!!! Hands down the BEST technician I have had thus far!!!!!! He came right in asked questions to understand what the issue was and got straight to work. He was extremely through and made sure to explain everything that he was doing and educated me on the situation so that I understood and was on board with it all. He also gave me some helpful tips for trying to evenly heat my home since Progress is not willing to do anything about it. I felt comfortable with him in my home and trust his knowledge. I would prefer him over anyone else moving forward! Especially since the last technician was extremely RUDE and DISMISSIVE to me when he was here for the same issue. He did not do half of what Darron did. The previous technician left his mess in my home and refused me a call to his superior when I was told that I could speak to a supervisor while technician was in the home. I filed a complaint with Progress but nobody ever got back to me in the situation. I have been a tenant with Progress going on 4 years this year and I have never had any issues never had any complaints and barely any maintenance needs. I only call when it is really needed/necessary. I pay as I’m supposed to and maintain the property in very good condition. What I have come to notice in my time here is that they are all about a dollar. They are not customer/tenant focused they only want to see how they can charge you for extra things. When you call it’s such a hassle trying to resolve anything you get told different things from different people and they just never seem like they genuinely care to HELP! Now I’m being told that it will be a resident charge for them to clean the coils to help with the heat flow. HOW? WHY would that be a charge to ME? Is that not regular preventative maintenance that THEY should provide in their homes? Should they not be making sure their homes are working and functioning properly for their tenants. We pay too much money to them for us to not be comfortable in our own home. My downstairs stays freezing cold upstairs is a sauna and they see no issue. I am a single mom I have 2 kids with asthma and need to maintain a nice clean and comfortable living space for them. Why should we be limited to one part of the home because they do not want to make sure their system works properly?! And why should I be charged for it?? I really do enjoy my home and the area I just wish Progress was a better company to deal with. They are not people focused and it shows! Once again, THANK YOU SO MUCH TO TECHNICIAN DARRON YOU WERE GREAT! Progress needs more like you!!!

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