Business Details
About
Apartment Building
Whether you have specific style preferences or space desires, we have a home perfectly suited to your needs. From the floor plan to the finishes, to everything in between—our beautifully reimagined residences have been artfully engineered to complement your unique lifestyle. These pet-friendly layouts seamlessly combine functionality, comfort, and elegance, creating a sense of home. Leave your worries at the door and discover an effortless living experience at Keystone Falls.
Location
Hours
Reviews
3.2
372 reviews
5 stars
163
4 stars
37
3 stars
19
2 stars
12
1 star
141
What are people saying?
AI-generated from recent customer reviews
Management Issues
Customers frequently reported unprofessional and unresponsive management, with many expressing frustration over unresolved issues and poor communication.
Maintenance Concerns
While some maintenance staff received praise for their quick responses, numerous complaints highlighted ongoing issues with pest control, particularly roaches, and delayed repairs.
Community Environment
Many reviews described the community as noisy and unsafe, with reports of loud music, loitering, and vehicle break-ins, contributing to a negative living experience.
Customer Service
Several customers noted excellent service from specific staff members, particularly Mirna and Marissa, but overall experiences with customer service were mixed, with many citing rudeness and lack of assistance.
Parking Problems
Residents consistently complained about inadequate parking availability, leading to frequent towing incidents and frustration over parking policies.
- AFArlin Paul Caldera FuenmayorOct 29, 20251.0En este lugar es un mal vivir, no recomiendo. Los mismos de la oficina mandan a llevarce los carros. No resuelven los problemas de la comunidad .
- MMMiguel MarroquínOct 10, 20255.0Excelente atención de parte de Mirna, demasiado satisfecho!!
- KTKelvis TubiñezOct 8, 20255.0Mirna presta excelente atención 👌
- EREdward RuedaOct 8, 20255.0Being the Fronter representative for this property has always been a pleasure. But ever since Thadius, Mirna, and Carolina took over management it has been night and day the way the property has ran. Each time I walk in here there is always someone to greet me and assist with anything needed. Mirna and Carolina take pride in their work and it shows with how they present themselves. Thadius has done great work as the property manager. This is one of the best properties in the Dallas area!
- MBMalota BitchSep 28, 20251.0To Whom It May Concern, The situation has gone from bad to worse. Management was expected to resolve these issues, yet that clearly has not happened. I am now being charged $300 plus contract-related penalties for insurance, supposedly because I have not signed the lease—despite the fact that I have been coming since August 30 to sign. Each time I have been told that “the system is not working.” I also submitted the required proof of the apartment’s insurance so that no penalty would be charged. Nevertheless, this month I am still being billed both the insurance penalty and an additional $300 related to the lease. This is completely unacceptable and shows a serious lack of professionalism. For the sake of my own safety and my children’s, I will not remain here under these conditions. I therefore expect to be released from the lease within the 30-day notice period required by law. If management refuses to allow this, I will have no choice but to file a formal complaint and pursue legal action.