Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including broken elevators, slow response times, and unresolved service requests.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many reviews criticized the overall management for being unresponsive and unprofessional.
Cleanliness and Safety
Several customers reported issues with cleanliness, including trash and dog waste in common areas, as well as safety concerns related to theft and security failures.
Move-In Experience
Many residents experienced poor move-in conditions, with apartments not being ready or clean upon arrival, leading to dissatisfaction.
Community Atmosphere
The community atmosphere was described as declining, with reports of noise, crime, and a lack of upkeep affecting residents' comfort.