Eleven600

Reviews

• PO

  Paola Ocando

  Dec 30, 2025
  5.0
  Muy buena atención, excelente servicio muy amable y cordial la señora Stephanie Williams
• TR

  tinashe rumombe

  Dec 19, 2025
  5.0
  Had a great move in , Aron was helpful in from the beginning of the application until we moved in. Very nice 😊.
• HN

  Hien Nguyen

  Dec 18, 2025
  1.0
  On move-in day, the unit was not ready. Maintenance staff were still painting walls and fixing issues, and we did not receive the keys until the afternoon. We were told the unit would include a washer and dryer and that they would be installed within three days of move-in, but this did not happen. We had to follow up repeatedly, both through the app and in person, before anything was done. After moving in, we discovered multiple issues: broken curtains, a malfunctioning refrigerator, cockroaches, no racks in the oven, and water leaking from the shower. Each issue required us to submit photos, detailed descriptions, and multiple maintenance requests. Responses were slow, and follow-through was inconsistent. The only nice thing that they have done is delivered a brand new fridge replaced for the broken one. When the washer and dryer were finally delivered almost two weeks later, the dryer did not work. It took three additional weeks and repeated complaints before it was fixed. During this repair, a large section of the wall around the electrical area was cut open and left unfinished. Communication with management has been especially frustrating. Staff often say they will “call back” but do not. Action is only taken after my mom left a bad review on google. Apologies are frequent, but accountability and timely solutions are not. Most recently, the entire building’s water was shut off for a full day without any prior notice, leaving residents unable to cook, clean, or use the bathroom. When we contacted the office multiple times, we were given vague responses and no clear timeline for restoration. As of the evening, water was still not restored. Overall, this has been a stressful and exhausting experience. Residents should not have to constantly chase management to resolve basic habitability issues. I strongly urge management to improve communication, preparedness, and respect for residents’ time and well-being.
• DT

  Deatrice Taylor

  Dec 6, 2025
  5.0
  I am enjoying the new management. I had heart failure and was out of work for over 6 months. They were so nice to me and empathetic to my situation. I appreciated their understanding and support. I have noticed communication is much faster and the grounds are cleaner keep Aaron and Alma they are wonderful.
• DP

  Daniel Perez

  Dec 5, 2025
  1.0
  Tengo mas de un año viviendo aqui, y las anteriores administración no hacían problema, la nueva pone el pago en el sistema el dia 2 de cada mes y el dia 4 ya te va a tocar la puerta para hacerte firmar una orden de desalojo, he conversado con varios que viven aqui y parece que es con los latinos el problema, no tuve problema nunca aqui, pero ya me están haciendo sentir incomodo cada ves que van a tocar mi puerta! Creo que debería ser mas humanitario y hacer como las otra administración que se tomaban el tiempo de llamarte o enviaba mensaje para aclarar cualquier duda! No intentar hacer firmar documento engañando a las personas!