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Highpark

4.3
(155 reviews)

Business Details

(281) 459-0600
https://highparkcypress.com

About

Apartment Building
NOW LEASING! Highpark in Cypress, Texas offers 1-bedroom, 1-bedroom with study, and 2-bedroom apartments. This SMARTCOMMUNITY BY VENTERRA features SMARTHOME Technology, fiber-powered Internet up to 500 Mbps, and Community Wide Wi-Fi. Enjoy Venterra perks, including the 30-Day Live It. Love It. Guarantee and 48-hour service guarantee.Highpark includes an 8,600 sq. ft. clubhouse, resort-style pool, fitness center with Peloton bikes, workspaces, two dog parks, and garages. Apartments feature quartz countertops, GE appliances, under-cabinet lighting, and full-size washers and dryers.Walk to H-E-B, shopping, and dining. Visit our website for updated office and tour hours!

Location

Highpark
20515 Cypress Plaza Pkwy, Cypress, TX
77433, United States

Hours

Reviews

4.3
155 reviews
5 stars
121
4 stars
4
3 stars
3
2 stars
8
1 star
19

What are people saying?

AI-generated from recent customer reviews

Staff Performance

The staff is frequently praised for being friendly, professional, and responsive to residents' needs.

Maintenance Issues

While maintenance requests are generally handled promptly, there are significant concerns regarding unresolved issues like pest infestations and noise disturbances.

Safety Concerns

Several reviews highlight serious safety issues, including thefts and inadequate security measures, leading to dissatisfaction among residents.

Community Atmosphere

The community is described as welcoming and family-friendly, with various events organized to foster neighborly connections.

Noise and Insulation

Many residents report issues with noise from neighboring apartments, indicating poor sound insulation.
  • TM
    Taniya Mitchell
    6 days ago
    1.0
    This place has a serous pest problem from roaches to ants and the front office will lie and the say they don't then they would come and spray just for the pest to come back and for they to say they did something about it your wrong don't live here unless you like having a roach family in your bed at night
  • LA
    Latrese Abram
    Feb 4, 2026
    1.0
    Although I tried to work with management to move out, I could not live in a place that was infested with roaches. If any of the management attempts to pretend that I was not a tenant, I will post the pictures. Pro tip: Keep your drains closed to avoid them getting into your unit.
  • BM
    Basma Mohamed
    Jan 31, 2026
    1.0
    These apartments are nice, the only thing I don’t like about them, they are poorly built, they have very poor insulation.. the footsteps of the tenants above us are super loud that shake our ceilings and walls..we could hear next door tenants talking laughing having sex.. etc. These noises sometimes wake me up.. we complained to the front desk but they didn’t do anything, they didn’t even respond to the email.
  • RL
    Raelyn Lane
    Jan 28, 2026
    4.0
    I am going on my second year at Highpark and overall it is a nice place to stay. I have no complaints regarding my apartment itself. The maintenance staff are prompt and very accommodating to my many concerns. Alexis and Keirin ( im sorry i spelled her name wrong) are very accomodating and do the best they can to take feedback and adjust accordingly. The common space is nice and hosts study rooms and much space to relax outside of your living space. The complex is in a very convenient location in a well kept area. I enjoy living hereUnfortunately there can’t be greatness without room for improvement. I highly disagree with the forced option of renters insurance as i am not able to cancel my policy because my valuable protection is included, so yes you guessed it. I am paying double for Renter’s Insurance because this was something upper management thought would be beneficial to residents. But didn’t consider those who already had policies with no issues. I believe that a children’s area should be considered as we have a lot of kids in the complex and to fight boredom they play in the walkways, the parking lots, and the common space by the study rooms, so if you are studying, they will distract you because of the play. The gym is very subpar to me considering how many residents utilize it. Not enough equipment, kettle bells don’t match weights, and the equipment is worn. The gym is probably one of the most used amenities here and it definitely needs work. The work orders once completed don’t give feedback on what was completed so you have to call the office to get updates on what was done. This leaves residents unsure about what issues were actually addressed if office staff is unable to be reached. All in all, im appreciative of highpark and all that is has to offer. Alexis is fairly new as the manager and she has been doing a great job. I know some issues are out of their hands but if anything can be taken from this its that, resident advocacy is important no matter how small. ❤️
  • LV
    Lisa Velez
    Jan 28, 2026
    5.0
    I moved in six months ago from out of state and honestly could not be happier. Alexis, Ki’Erin, Chelsea, and the entire team have been absolutely amazing in helping me and my family feel right at home. High Park is a wonderful community to raise a family—welcoming, diverse, and well cared for. The property is always well maintained, maintenance requests are handled promptly, and the appliances are top-notch. On top of that, the community activities and gatherings truly make High Park feel like family. I would highly recommend High Park to anyone looking for a place to call home.

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