Oaks Riverchase

Reviews

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  Noe Alejandro

  Jan 25, 2026
  5.0
  Excellent and professional from the moment we entered the leasing office. Everyone was very courteous and friendly Meghan and Evelin were so helpful. It was like coming home to friends. The manager Monica and Morgan made the process very easy. Upon entering our new apt , right away we said this is our home. Everything was perfect . The maintenance team that has been attending our requests is amazing. I will recommend others to consider moving to one of the oaks properties portfolio. Oaks riverchase gets a 5 star rating from us.
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  Shreepad Shahi

  Jan 23, 2026
  1.0
  All packages delivered to the leasing office continue to be lost or stolen. This is a recurring issue, and the current package-handling process is clearly not working. Despite repeated incidents, the apartment community has taken no accountability and has not implemented any changes to address the thefts. At this point, it is reasonable to conclude there is either a security failure or internal theft occurring within the community.Residents should not be expected to absorb repeated losses due to a broken process. When will the apartment management take responsibility and implement corrective action—such as tightening security, restricting access, adding package tracking, or changing how packages are received and released?We are requesting immediate action and a clear response outlining what steps will be taken to prevent further theft and protect residents’ propert
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  Trenton McClary

  Jan 8, 2026
  1.0
  The mailroom has been damaged since September 2025. Have not had mail delivered since. The office first called me to tell me it was broken, then a week later acted like they were not sure why mail was not arriving when I was there in person. It does not take 4 months to receive a part. I’ve had half my mail go missing including some packages.
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  Amer Delic

  Jan 6, 2026
  2.0
  TL;DR: Avoid this property if you value sleep, safety, or sanitation. Despite professional maintenance and office staff and a nice pool, the living experience is dominated by relentless noise from the DART Silver Line and midnight freight trains, a severe rat infestation that penetrates the cabinetry, and frequent all-day water shut-offs due to decaying plumbing. The location is both inconvenient and dangerous, marked by frequent "trap" intersections for tickets and a high-risk crossing at Belt Line Road where major accidents are common. Between the unusable upstairs balconies and the constant battle with pests and traffic, the well-maintained exterior simply doesn't justify the daily stress of living here. --- The Review --- While this property is generally well-maintained and has a helpful maintenance staff, several severe structural and environmental issues make it a difficult place to live. Before signing a lease, consider the following: --- The Deal-Breaker: Noise & The Silver Line --- The most significant issue is the noise. The property sits directly on the DART Silver Line, which runs every 30 minutes from 4:30 AM to 11:00 PM daily. To make matters worse, heavy freight trains pass through between midnight and 3:00 AM every Tuesday and Thursday, blasting horns that will wake even the heaviest sleepers. If you value peace and quiet, this location is not for you. --- Living Conditions & Maintenance --- Pest Infestation: There is a severe, ongoing rat problem. We had a large rat chew through the back of our kitchen cabinets, leaving significant damage. Water Reliability: The plumbing is aging and unreliable. Management shuts the water off for an entire day (or longer) at least once or twice a month for "emergency repairs." Trash Issues: Valet trash only operates Monday through Thursday. Because of the rat infestation, pests frequently tear into bags left out, creating a mess for which the complex WILL charge you a cleaning fee upon move-out. The Apartment (A4 Floor Plan): The bathroom is spacious and high-quality, but the kitchen is small, dark, and difficult to work in. Avoid the upstairs units in this floor plan; the chimney cuts the balcony in half, making the outdoor space unusable. There was practically no insulation in the apartment, resulting in very high electric bills year around. --- Safety & Location Risks --- Dangerous Intersections: The intersection of E Belt Line Rd and Fairway Dr is incredibly dangerous. In two years, we witnessed 4–5 major accidents involving flipped cars and emergency crews. Being caught on the tracks at a red light while the Silver Line approaches is a terrifying daily reality. Traffic Traps: The intersections of Belt Line/MacArthur and Fairway/Riverchase are heavy traffic enforcement in the areas. Be extremely diligent about full stops and speed limits. Inconvenience: Unless you are shopping at the local Kroger, expect a minimum 20-minute drive to get almost anywhere. --- The Pros --- The pool area is well-kept, the maintenance team is responsive and professional, the office staff is pleasant to work with, and management is very good. They allowed me to leave early without paying an early move out fee. I have only good things to say about the people that run the show. --- Final Verdict --- I would not recommend this property due to the combination of train noise, sanitation issues, and the dangerous traffic conditions immediately surrounding the complex.
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  MindYours

  Dec 22, 2025
  1.0
  You like water? Don’t move here! Hot water is CONSTANTLY out.. if the water works at all! And guess what, you’ll still get a water bill. Do yourself favor and keep looking.. matter of fact skip Coppell all together, you’ll thank yourself later!