Oakwood Homes

Reviews

• CM

  Crystal Moss

  5 days ago
  1.0
  I wish that I could give no stars. They managed to take the one of the most exciting times of buying a new mobile home and turned it into such a stressed disaster. It all started with the salesman, Chris Monson. He promised the world to get the sale. We are 2 hours away from the location and still chose to use them instead of staying local. Chris promised the upgraded siding to get our business. We sent our down payment to them and scheduled our signing date. We drove there on a Saturday only to sit down and get to one of the last pages and found out the skirting and stairs they promised as part of the purchase were removed. What I should have done was get my money back and leave but we were to vested in the purchase and needing it ASAP. Chris told us that the skirting was never a part of the deal. But also in the next breathe stated his general manager got on to him for upgrading our siding. I stated so in other words you screwed us our of the skirting and stairs to make up the cost. He said welll....not really. He stood right there on their lot when we went to look at the mobile home and stated the skirting was included not to mention the purchase sticker inside stated the same thing. I told him that was shading just writing it into the papers and hoping we would not see it. I asked to speak with the general manager and conveniently he wasnt available . We finished the paperwork and left. I called several more times in the following weeks to speak with the general manager and he was never available. I believe his name is Richard. Repeatedly leaving messages for him or our salesman checking on the status of our home. Finally got a return call from Chris stating house was in and they had to deliver it asap because every day it sat on their lot they were losing money. I told him we have been trying to get an update on when it would be ready because we had a mobile home to move before they could deliver. Then our salesman claimed to be out od the country. Finally got the home delivered and they scheduled the walk thru. The contractor that was supposed to come in and fix the small problems showed up did the least amount possible due to them having a family emergency. They finally sent someone from the factory to correct the problems. Here we are almost 5 months later with no skirting and now winter is here and we have to come out of pocket with $2000 for the cheapest possible solution. I received a card in the mail from the salesman saying please refer people to us and you will receive a certain dollar amount for each referral. Please, please, please be very cautious of using this company. They are not an upstanding company when it comes to keeping their word and completing what they promise. Thanks Oakwood Homes of Conroe for ruining this special time of making a big purchase as a newly married couple on a budget. Should have stayed local apparently. Lesson learned the hard way for sure and at our expense.
• RH

  Raul Huezo

  Sep 1, 2025
  5.0
  Agustine was amazing ! Great guys out there !
• GC

  Gabriela Cruz

  Jul 2, 2025
  5.0
  Excelente equipo de trabajo. El personal muy amigable y 100% profesionales!!! Especialmente el Señor Agustin Mendez El número uno !!!
• DB

  Denise Bell

  Nov 22, 2019
  5.0
  We had the best salesman ever!! Ask for Dylan, he always went above and beyond to make sure we had all the information and all our questions were answered. We first met Dylan right after he started and was very impressed with him then that we went back 2 years later and closed the deal! Thank you for all your help Dylan you’re the best!!
• KW

  Kimberly Wood

  Jul 22, 2019
  5.0
  My husband and I were very nervous about the mobile home industry. Lots of research seemed to indicate our best bet was Oakwood Homes, they have the highest ratings in the area. Our salesman Bryan was very new, being trained by the manager Matt, but he was great and learned quickly. Both men were patient with our questions, understanding of our fears and went the extra mile to take care of us. We got the perfect home for us, within our budget. Our home has been delivered, set up and trimmed out and so far it meets every expectation. Each crew that came to work on it was polite and respectful and they did their jobs well. We are thrilled with our home so far... its beautiful! Every door, drawer and cabinet opens and closes perfectly, floors, walls, trim, everything looks great. Cindy is super nice! We can't wait to get utilities finished and move in! The only complaint we had is that we wished we had received a message every couple weeks while we waited on the completion of our house, but overall, that's a small matter. Matt and his team have done a wonderful job taking care of us! Thank you Oakwood Homes! Oh! And we won a new bbq pit! 😁❤

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