Cleburne Terrace

Reviews

• NN

  NA

  Feb 10, 2025
  3.0
  The complex was nice. Didn’t like their flooring and for the price you’d pay a month I’d expect better. It felt cheap and nasty and they definitely didn’t replace it before we moved in. The floor would just rip by simply moving a couch. Other than that not bad. Why the three stars? Their staff is outright terrible and rude. There were a few times we’d have to go and talk with them and it seemed like it was an inconvenience to even be in their presence. Seemed like no one was ever at the office. Can’t use their office outlets on the outside for car things but they charge you some community charge. When asked if we could use the outlets they just laughed at us and told us no. When it came time to move that’s when it got worse. The main lady don’t know her name but the tall one. If I could rate her only I’d give her a one star. Talk about rude and condescending. She wouldn’t even look at me. They made the moving out process more difficult than it needed to be. Wouldn’t respond to my emails or calls so we had to stop at the front office and they seemed straight up offended we needed to move out. Make your choice wisely.
• AR

  Andrew Richards

  May 23, 2024
  5.0
  Regardless of any issues we may have, their maintenance team is really great. Stetson and Bud are great people all around, theyre extremely helpful, and are all around great guys. Considering theyre pretty much the face of the company as far as im concerned, they are one of the sole reasons i stick around living here even with occasional issues. Thanks Stetson and Bud!
• MS

  Melissa Stclair

  Jul 7, 2016
  1.0
  I wish I would of listened to my gut and not got this apartment. The first week I was there I had a maintenance issues. Went to the office told the lady and filled the maintenance slip out and nothing! A week later after I sent my daughter to the office to see about it did they finally come and fix it. (Even that took another week and two different maintenance men) Then the air conditioner went bonkers. A month has went by and it is still on the blink. I have heard every story under the moon and heard lots of reasons why it is not fixed. To much freon to little freon to we changed all the freon. It's an up stairs apartment so it isn't going to get cold. 77* should be good that's what I keep mine on from one maintenance man while the other said 75* is what he keeps his thermostat on. Sorry folks I like it 70 degrees not 77-82 when trying to sleep! Another one said there was not enough insulation around the duct work. They did tell me they put a new unit on the outside for the apartment. But the problem stayed the same. They told me lots of stories though. As you can tell they did come a few times to give me a new story by different " in house" maintenance personal who looked at the problem. However, there is no feedback. You are left wondering if they came or not. No calls to see if the problem is fixed. The office never answers the phone and never replies to a message left. I had to go knock on the maintenance mans door or take off work early to get anything different done. It took me holding my rent hostage until the problem got fixed or to be released from my contract to get anything done. I was told by the manger she had to talk to her regional manger and she would let me know something. 6 days later (today) she called me to let me know they would let me out of my contract. YEAH!!!! I gave this place one star because it didn't give me an option for negative stars. On a plus note... It is a very quite place and I never saw one spider/bug/roach in the four months I have been here.
• JS

  Judith Stoll-Stark

  Mar 21, 2014
  5.0
  Recommending it , friendly staff and very stylish .

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