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Apartment Rental AgencyApartment Building
Choose to live your best life at The Preserve at Preston Trails! Our Cedar Hill apartments allow you to reside in comfort and sophistication while exploring the unique and dynamic culture of Dallas County. Superior amenities, resort-inspired services, and a well-connected address allow you to indulge in all the urban conveniences you want without giving up on the peace and quiet you deserve.
Offering a selection of one-, two-, and three-bedroom apartments for rent, The Preserve at Preston Trails gives residents an upscale experience in the best community in the area. Discover a treasure trove of leisure areas including a clubhouse, game room, and resort-style pool. Contact us today!
Location
The Preserve at Preston Trail
320 W Pleasant Run Rd, Cedar Hill, TX
75104, United States
Hours
Reviews
3.1
161 reviews
5 stars
73
4 stars
11
3 stars
6
2 stars1
1 star
70
What are people saying?
AI-generated from recent customer reviews
Management Issues
Customers frequently reported unprofessional and rude behavior from the management staff, with many expressing frustration over poor communication and lack of responsiveness.
Cleanliness
Numerous reviews highlighted significant cleanliness issues, including dirty hallways, unmaintained amenities, and pest infestations, leading to dissatisfaction among residents.
Safety Concerns
Residents expressed serious concerns about safety, citing frequent break-ins, illegal activities, and inadequate security measures within the complex.
Mixed Staff Experiences
While some staff members received praise for their helpfulness and professionalism, others were criticized for being confrontational and unhelpful, indicating inconsistency in service quality.
Amenities and Maintenance
Many tenants reported that promised amenities were often unavailable or poorly maintained, contributing to a perception of the property as not living up to its advertised standards.
- ALAmore Carr laneNov 6, 20255.0It is a great place to live and would definitely recommend friends and family living here
- LLLivinliketwileyNov 6, 20255.0This is an amazing place to live and the amenities are great!
- JLJay LaboyNov 6, 20251.0we pay so much money and can only have 1 car registered or have to pay more money for a carport or garage… We don’t get to use the amenities because they’re always locked and expect your rent to fluctuate each month and you’ll never know why…Not to mention they’ve made it so hard to even register your guests with this new “towing company” they’re using.. i wouldn’t move here if I were you and i actually understand why so many people are moving out NOT to mention they advertise “power washed” hallways and in my 3 years living here they’ve only power washed the hallway 1 time…
- CHCheyenne HarpOct 18, 20255.0Feliciti has been more than amazing ever since I first spoke with her about moving . She still promptly responds to my questions and concerns today. She and the other young woman whose name I can't remember are excellent candidates to be at the front of your business. Additionally, Egar in the maintenance division ensures that the unit's issues are resolved. This staff is excellent, therefore I really don't have any major concerns at the moment .
- ATAfrica ThomasOct 16, 20251.0We moved in when they opened, which for the first 2 years was great. Then the change in management companies several times lead to their down fall. The apartments have went down tremendously…..so filthy and nasty. You pay all this money for what. You can’t use all the amenities, they closed the game room, pool is open when they want it open, gates to the doors constantly broke, units dirty, hallways dirty, etc…….. The latest office staff constantly harass you if your late after you gave them a ptp. They constantly come/ go in your apartment, with out knocking. Damaris in the office harass and beats on your door like she the police. I know I’m late that’s why I called to make a ptp not for your to keep calling and harassing me plus multiple notes on my door. I understand the 3 day notice they have to give but be for real. I do not recommend living here. They add extra fees every month and make up a lie.
Frequently Asked Questions About The Preserve at Preston Trail
Where is The Preserve at Preston Trail located?
The Preserve at Preston Trail is located at 320 W Pleasant Run Rd, Cedar Hill, TX 75104, USA.
What types of apartments are available at The Preserve at Preston Trail?
The Preserve at Preston Trail offers one-, two-, and three-bedroom apartments for rent.
What are the office hours for The Preserve at Preston Trail?
The office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
What amenities does The Preserve at Preston Trail offer?
Amenities include a clubhouse, game room, and resort-style pool for residents to enjoy.
How can I contact The Preserve at Preston Trail?
You can reach them at +1 469-765-8051 or visit their website at https://www.preserveatprestontx.com.
What kind of community environment does The Preserve at Preston Trail provide?
It offers an upscale, comfortable, and sophisticated living experience with resort-inspired services and peaceful surroundings in Cedar Hill, TX.
Is The Preserve at Preston Trail close to any grocery or shopping centers?
Nearby shopping options include The Children's Place for children's clothing and iDeal For U Consignment Boutique for women's clothing and boutique items.
Are there any wellness and beauty services near The Preserve at Preston Trail?
Yes, nearby services include Nava Medical Spa, Split Endings Salon, and Expressions Salon and Spa for beauty and wellness needs.
What dining options are available near The Preserve at Preston Trail?
You can visit Applebee's Grill + Bar nearby for American cuisine and a casual dining experience.
Are there any healthcare providers near The Preserve at Preston Trail?
Nearby healthcare services include Mardock John R DDS (dentist), Expressions Chiropractic & Rehab Center, Curis Functional Health medical center, and Blessing U With Loving Care home health service.