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Treehouse Apartments

3.5
(253 reviews)

Business Details

2501 Wickersham Ln, Austin, TX
78741, United States
(541) 797-7369
https://www.treehouse-austin.com

About

Apartment Building
Come home to a vibrant suburban community where an exceptional lifestyle awaits. Our studio, one, and two bedroom luxury apartments are complemented by amenities designed to brighten any day. Inside your home, look forward to modern elements like a well-equipped kitchen, plank flooring, and central heating and air. When you���re ready for a change of scenery, relax by the sparkling pool or gather with friends at the barbecue and picnic area. With an exciting location near St. Edward's University, new discoveries and experiences are never far from home.

Location

Treehouse Apartments
2501 Wickersham Ln, Austin, TX
78741, United States

Hours

Reviews

3.5
253 reviews
5 stars
138
4 stars
19
3 stars
6
2 stars
9
1 star
81

What are people saying?

AI-generated from recent customer reviews

Management Issues

Customers frequently reported unresponsive and unprofessional management, with many complaints about ignored maintenance requests and poor communication.

Pest Problems

Numerous reviews highlighted severe pest infestations, including roaches and rats, with ineffective pest control measures.

Safety Concerns

Residents expressed concerns about safety, citing issues like theft, loud disturbances, and a lack of security measures.

Mixed Maintenance Feedback

While some residents praised the maintenance staff for their quick responses, many others reported unresolved issues and poor quality of repairs.

Positive Staff Experiences

A few reviews mentioned specific staff members, like Katherine and Paulina, who provided excellent customer service and support.
  • HR
    Hannah Rhea
    4 days ago
    4.0
    I just moved in about a month ago and so far have had a good experience with Doris, Jessie and the maintenance guys. I had a few small issues in my apartment at the beginning that got fixed in a timely manner as they are very on top of everything!
  • MV
    Maite Vedey
    Feb 9, 2026
    5.0
    Katherine me encantó su atención y servicio es maravillosa siga asi muchas gracias por todo
  • FT
    fausto tijerino
    Feb 1, 2026
    5.0
    Katherine es muy profesional una que sabe manejar la situación de los inquilino con una etiqueta que con sus actos muy inteligente,nos ayuda con nuestro problema de arrendamiento del 1 al 10 le doy un 12
  • JY
    Jennifer Young
    Jan 28, 2026
    1.0
    If I could give this complex 0 stars I would. Starting out with the RUDEST manager lady (Jessica) she is absolutely awful to deal with…she acts like she is the owner of the complex and takes everything soooooo personal. Safety issues are not her concern and if you threaten with a lawyer or housing authority she looses her mind and cusses you out. Next is the roaches…they are awful and flood out of every whole they can in the apartment. The trash is disgusting and they just let it pile up everywhere…valet doesn’t pick up trash daily (which you are paying for) and people just let their trash build up by their front doors causing more roaches, rodents and raccoons. It is also the loudest apartment complex I have ever lived in. People blare their music so loud it vibrants your widows and walls. Management doesn’t care that everyone smokes weed and the smells are awful. Since your laundry is outside on the patio…your clean clothes also smell like weed from all your neighbors smoking it. Your A/Cs are terrible and maintenance has no clue what they are doing… contrary to all the reviews saying how amazing they are… They buildings are literally sitting on blocks and you feel them sway with the wind. The stairs are literally falling off the building. And there is a ton of cop activity constantly. So if your looking for a peaceful, safe environment Treehouse apartments is definitely not the place for you!
  • CG
    Charles G
    Jan 17, 2026
    1.0
    WARNING: Predatory Management, Financial Fraud, and Dangerous Conditions My experience with Treehouse Management has been a nightmare of exploitation and disrespect. If you are considering moving here, please read this first: Hostile & Discriminatory Environment: The managers—specifically Jessie—are incredibly aggressive. When I tried to work out my November balance, I was screamed at and kicked out of the office. Katherine provided great resources to help me cover my rent, but Jessie undermined those efforts by immediately up-charging my balance and refusing to work with me.Jessie will try to paint tenants as "aggressors" for simply being frustrated by her poor service. On another note, I have also personally overheard maintenance staff using their work hours to gossip and speak rudely about residents. Financial Manipulation & Court Discrepancies: They use a "portal lockout" tactic where they disable your account once fees are piled on, preventing you from seeing your balance or proving payment. Most alarmingly, while they harassed me for nearly $2,800 (on a $1,199 lease), they only presented the $1,199 figure to the judge in court. They also mislabel "clean-up" tasks as "property damage" to inflate bills and ruin tenant reputations. Safety & Structural Hazards: The building is structurally unsound; it sits on cinder blocks on a hill and shakes constantly. Management’s solution to the raccoon and stray cat infestation is to set giant, dangerous traps—one of which nearly caught a neighbor’s pet. Health Hazards: The property is crawling with, bedbugs, roaches, and black ants, and filled with black mold in bathrooms. Also, they paint over bath-tubs before move ins, so please beware of what you are bathing in. It is an unsanitary and unsafe environment, especially for families with children. Lack of Services & Support: I am charged $30 for trash pickup that never happens (I have video proof), yet I'm ignored when I report it. Furthermore, being banned from the office means I have zero points of contact for billing resolutions or emergencies. Treehouse Management will take your money, disrespect your humanity, and then block your access to help. Eviction During a Family Crisis: While I was out of town caring for a dying family member, management moved forward with an eviction and cut all contact with me. The $10,000 "Trespasser" Trap: I surrendered my keys at the end of November, leaving the apartment clean. Management knowingly allowed temporary guests to remain in the unit, openly acknowledging they were trespassers, yet refused to remove them until January when they waited for a writ of possession. Intentional Lack of Communication: They blocked my communication and refused to notify me that people were still in the unit. All it would have taken was one phone call or email, and I would have had the place cleared in a single day. Instead, they waited a month and handed me a $10,000 bill for a "lease break" and for removing belongings left behind by these trespassers. Thankfully, this fee of $10k will be taking care of with the help of outside resources. Thank you for the provided rental assistance resources, Katherine! Super helpful! Most people would be devastated in a situation like this. Save yourself the stress and the legal battle—do not sign a lease here.

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