Staff Performance
Many customers praised the staff, particularly Clardav and Valerie, for their friendliness, helpfulness, and professionalism during tours and leasing processes.
Maintenance Issues
Numerous complaints were made regarding slow response times and unresolved maintenance requests, including serious issues like pest infestations and broken amenities.
Cleanliness and Safety
Reviews highlighted significant concerns about cleanliness, with reports of dirty hallways, trash accumulation, and safety issues related to malfunctioning security systems.
Management Communication
Customers expressed frustration with poor communication from management, including unresponsive staff and lack of accountability for issues raised.
Overall Experience
While some residents enjoyed their living experience, many others reported severe dissatisfaction, citing it as a poor choice for students due to management and maintenance failures.