Anna Town Square by Pulte Homes

Reviews

• SA

  Shahin Allafchian

  Nov 14, 2025
  1.0
  I regret buying with Pulte I purchased a brand-new Pulte home for over $585,000, and from day one we’ve had serious water pressure and water quality problems. We’ve had multiple plumbers and Pulte reps out, and the issue still isn’t resolved. We often have such low water pressure that we can’t shower or reliably use our plumbing. To make matters worse, Pulte and the City of Anna just blame each other. Pulte claims the problem is caused by the City’s “thick water” and scaling, and the City says the issue is with the builder’s installation. Meanwhile, my family is stuck living in a home that doesn’t function properly — and none of this was disclosed at closing. When I mentioned seeking legal counsel, Pulte’s willingness to help went downhill fast. Their customer service has been slow, dismissive, and more focused on deflecting responsibility than fixing the problem. And not to mention, the mortgage company Pulte required us to use was also a terrible experience — poor communication, very little professionalism, lots of delays, and a clear lack of knowledge throughout the process. It added even more stress to what should have been an exciting time for our family. Overall, I would strongly caution anyone considering buying a Pulte home. Do your research, ask tough questions, and don’t expect the level of quality or customer service you should get when spending this kind of money.
• NN

  Nikhil

  Mar 22, 2025
  3.0
  Our overall experience with purchasing our first home was truly outstanding. From the initial stages of searching for the perfect property to finally stepping through the doors of our dream home, everything unfolded seamlessly. The process was handled with utmost care and attention to detail, ensuring that even as first-time buyers, we felt informed and confident every step of the way. As first-time homebuyers, we had countless questions throughout the process, which is only natural given the complexity and excitement of such an important milestone. Fortunately, every single one of our queries was addressed promptly and with great care. The patience and responsiveness we encountered made us feel supported and reassured, no matter how many concerns or clarifications we needed. The only concern we have with our first home is the railway route that needs to be crossed, while it’s not a major obstacle. Edit: 3 star because of a recent experience and awareness for other buyers and customer service doesn't want to address the issue at all: We are not satisfied with the Pulte lawn package. No one during the sales process or closing process said that you DO NOT have to buy the Pulte landscape package as part of your contract. And that home owner has a certain period of time to put in a landscape in the front yard which conforms to their rules and regulations of the HOA. The only thing they told repeatedly was Pulte landscape packages are NOT warrantied and just did a scratch test after telling 4 times that the trees are not coming back to life and made us sign a document that trees are good. It's already Spring and the trees are not passing scratch test any longer and appear to be dead. Every tree around the neighbourhood is back to life or replaced if not back to life except our lawn. I now have to pay an Arborist $1000 for treatments to revive the 3 trees. Worst case they are asking more than $2000 to plant new low quality trees which will obviously not pass the HOA regulations. Total frustration on the customer's part. Finally they replaced the trees after 3 months.
• AG

  Amanda Goldberg

  Aug 20, 2023
  5.0
  I started with a different builder in a different community and I'm so glad I changed! The staff is so incredibly helpful and invested in your experience. The construction manager is very communicative and has walked me through everything. As a single woman building a home for the first time, I don't think I could've asked for anything more! My family and I are so happy and really feel at home!
• PD

  Pramod Duvvuri

  Jan 4, 2022
  5.0
  Keren is the sweetest person and best sales consultant we have ever met during our home buying search. She’s very quick to responding our questions and scheduled meeting at our convenience. Always provided me with the best information and detailed recommendations. Made my home buying process very easy. I’m looking forward to work with her for my new home.

Frequently Asked Questions About Anna Town Square by Pulte Homes