New Home DealerHome BuilderHomes For SaleReal Estate ServicesPulteGroup
Anna Town Square is a master-planned community of new construction homes featuring resort-style amenities, onsite elementary school, and miles of nature trails.
I regret buying with Pulte
I purchased a brand-new Pulte home for over $585,000, and from day one we’ve had serious water pressure and water quality problems. We’ve had multiple plumbers and Pulte reps out, and the issue still isn’t resolved. We often have such low water pressure that we can’t shower or reliably use our plumbing.
To make matters worse, Pulte and the City of Anna just blame each other. Pulte claims the problem is caused by the City’s “thick water” and scaling, and the City says the issue is with the builder’s installation. Meanwhile, my family is stuck living in a home that doesn’t function properly — and none of this was disclosed at closing.
When I mentioned seeking legal counsel, Pulte’s willingness to help went downhill fast. Their customer service has been slow, dismissive, and more focused on deflecting responsibility than fixing the problem.
And not to mention, the mortgage company Pulte required us to use was also a terrible experience — poor communication, very little professionalism, lots of delays, and a clear lack of knowledge throughout the process. It added even more stress to what should have been an exciting time for our family.
Overall, I would strongly caution anyone considering buying a Pulte home. Do your research, ask tough questions, and don’t expect the level of quality or customer service you should get when spending this kind of money.
NN
Nikhil
Mar 22, 2025
3.0
Our overall experience with purchasing our first home was truly outstanding. From the initial stages of searching for the perfect property to finally stepping through the doors of our dream home, everything unfolded seamlessly. The process was handled with utmost care and attention to detail, ensuring that even as first-time buyers, we felt informed and confident every step of the way. As first-time homebuyers, we had countless questions throughout the process, which is only natural given the complexity and excitement of such an important milestone. Fortunately, every single one of our queries was addressed promptly and with great care. The patience and responsiveness we encountered made us feel supported and reassured, no matter how many concerns or clarifications we needed. The only concern we have with our first home is the railway route that needs to be crossed, while it’s not a major obstacle.
Edit: 3 star because of a recent experience and awareness for other buyers and customer service doesn't want to address the issue at all:
We are not satisfied with the Pulte lawn package. No one during the sales process or closing process said that you DO NOT have to buy the Pulte landscape package as part of your contract. And that home owner has a certain period of time to put in a landscape in the front yard which conforms to their rules and regulations of the HOA. The only thing they told repeatedly was Pulte landscape packages are NOT warrantied and just did a scratch test after telling 4 times that the trees are not coming back to life and made us sign a document that trees are good. It's already Spring and the trees are not passing scratch test any longer and appear to be dead. Every tree around the neighbourhood is back to life or replaced if not back to life except our lawn. I now have to pay an Arborist $1000 for treatments to revive the 3 trees. Worst case they are asking more than $2000 to plant new low quality trees which will obviously not pass the HOA regulations. Total frustration on the customer's part. Finally they replaced the trees after 3 months.
AG
Amanda Goldberg
Aug 20, 2023
5.0
I started with a different builder in a different community and I'm so glad I changed! The staff is so incredibly helpful and invested in your experience. The construction manager is very communicative and has walked me through everything. As a single woman building a home for the first time, I don't think I could've asked for anything more! My family and I are so happy and really feel at home!
PD
Pramod Duvvuri
Jan 4, 2022
5.0
Keren is the sweetest person and best sales consultant we have ever met during our home buying search. She’s very quick to responding our questions and scheduled meeting at our convenience. Always provided me with the best information and detailed recommendations. Made my home buying process very easy.
I’m looking forward to work with her for my new home.
Frequently Asked Questions About Anna Town Square by Pulte Homes
What are the closing costs for a new construction in Anna Town Square?
The closing costs for a new construction home in Anna Town Square vary, please ask your title agent at PGP Title for more information.
Am I responsible for indoor and outdoor pest solutions in Anna Town Square?
You are responsible for indoor and outdoor pest solutions for your new home in Anna Town Square.
Are there sidewalks and crosswalks for pedestrians in Anna Town Square?
Yes, there are plenty of sidewalks and crosswalks for pedestrians in our new construction community of Anna Town Square.
How do you enforce parking policies in Anna Town Square?
The homeowners' association in Anna Town Square has stated parking regulations for this community. However, most streets are public/city property and are subject to those rules and restrictions per city code.
Is there a height restriction to plants, trees, and grass in Anna Town Square?
The beauty of our new homes in Anna Town Square is very important to us. Please check with your HOA manager regarding specific height restrictions to plants, trees, and grass.
What are the noise policies for common areas in Anna Town Square?
While our new homes do not have a specific noise policy for the common areas, we ask that residents of Anna Town Square please be considerate of others in the community when hosting get togethers that go late into the evening.
What does the homebuilder warranty cover in Anna Town Square?
We don't just build you a new home, we stand behind it! That’s why, with every home at Anna Town Square, we provide a limited home warranty that is easy to understand and based on common sense. We believe our homeowners have a right to expect a clean new home complete and free of defects at the time of closing. Things should work.
As detailed in our limited home warranty, if there are problems because of defects in materials and workmanship during the warranty term, we will arrange for their repair or replacement. In general and subject to certain exclusions, our limited home warranty includes coverage for materials and workmanship; coverage for heating, air conditioning, electrical, and plumbing systems; and coverage for structural components of the home. And, our home warranty transfers to the next owner if you decide to sell your home. Please visit our website to learn about our specific warranty coverages. There you can review the specific warranty booklet applicable to our homes in your market containing the complete limited home warranty terms, limitations and exclusions.
Do you offer trash pickup and recycling in Anna Town Square?
Trash and recycling pickup for these new homes is handled through the city and is not an HOA item.
Are these new construction homes in Anna Town Square great for raising kids?
The new construction homes in Anna Town Square are great for raising kids. In addition to an amazing onsite elementary school, households of all shapes and sizes will appreciate the community's access to entertainment, dining, shopping, parks, and much more!
How much do homeowners association fees cost in Anna Town Square?
As of April 2023, the HOA fees for the new homes in Anna Town Square are $600 annually and include full use of all facilities, management fees, and more. Please check with the local Sales Consultant for the most up-to-date information.
What are the typical closing costs for a new construction home at Anna Town Square?
Closing costs vary; please consult your title agent at PGP Title for specific details.
Am I responsible for pest control inside and outside my home in Anna Town Square?
Yes, homeowners are responsible for both indoor and outdoor pest solutions.
Are pedestrian sidewalks and crosswalks available in Anna Town Square?
Yes, there are plenty of sidewalks and crosswalks throughout the community for pedestrian safety.
How are parking regulations enforced in Anna Town Square?
The HOA sets parking regulations, but most streets are public and follow city code rules.
What does the homebuilder warranty cover at Anna Town Square?
The limited warranty covers materials, workmanship, HVAC, electrical, plumbing systems, and structural components, transferring to the next owner if sold.
Who handles trash and recycling pickup in Anna Town Square?
Trash and recycling services are provided by the city, not the homeowners association.
What are the typical hours to visit Anna Town Square by Pulte Homes?
The sales center is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Are the new homes at Anna Town Square suitable for families with children?
Yes, the community offers an onsite elementary school and ample amenities, making it great for raising kids.
What nearby dining options are available around Anna Town Square?
Sonic Drive-In, a fast food restaurant, is nearby and offers convenient dining options for residents and visitors.
Which nearby services can homeowners at Anna Town Square access for event planning and catering?
The Pour Mentality provides catering, bartending, and event planning services close to Anna Town Square.
Where can residents of Anna Town Square find architectural design services nearby?
Lone Star Drafting Services offers architectural design services near Anna Town Square.