Business Details
About
Apartment Building
Discover the charm of West End Village Apartments—where comfort, convenience, and community come together in the heart of Nashville’s historic West End Park. Just minutes from Vanderbilt University, Centennial Park, and the city’s vibrant music scene, our community offers thoughtfully designed apartments with modern finishes and a relaxed, neighborly vibe. Choose from our unique selection of studio, one, or two bedroom floorplans to enjoy modern design with southern hospitality.
Location
Hours
Reviews
4.4
130 reviews
5 stars
107
4 stars
4
3 stars1
2 stars
2
1 star
16
What are people saying?
AI-generated from recent customer reviews
Maintenance
The maintenance team, particularly John and Mike, received high praise for their quick and efficient service, resolving issues promptly and professionally.
Staff Responsiveness
Many reviews highlighted the friendly and helpful nature of the staff, especially Elizabeth and Erica, who were noted for their excellent customer service and support during the leasing process.
Noise Issues
Several customers reported problems with noise from neighbors and barking dogs, indicating that sound insulation may be a concern in the apartments.
Package Security
There were multiple complaints regarding the package delivery system, with reports of lost or stolen packages and dissatisfaction with the management's handling of these issues.
Management Concerns
Some reviews expressed frustration with management's responsiveness and handling of resident issues, particularly regarding lease renewals and administrative processes.
- JSJulie StukeyDec 17, 20251.0Moved into an apartment in February, and a week later a resident moved in across the hall with a "service dog" that barked non-stop. I was given an excuse that the dog was just "adjusting." Service dogs are trained and accustomed to adapting quickly to new environments - I have had two of them. I was transferred to another apartment and now it's just the upstairs neighbors who stomp around at all hours of the day, but I suppose that's more tolerable than listening to a dog bark while I'm trying to work from home. I have contacted management numerous times and nothing has changed. Last week, two packages ($200 worth of merchandise) were taken (stolen) from outside of my apartment. I have proof of delivery from the delivery service. I was told that on the security video footage it shows that the packages were essentially "there one minute and gone the next." Management will not show me the footage, which is very suspicious in itself. Alexis, the assistant manager, is short and condescending and acts as though it is unreasonable to want/have a quiet residence where my packages can be delivered without being stolen -- also, there is a mandatory package delivery service fee, so this never should have happened in the first place. The location is good, the apartments are fine/standard, and Elizabeth, the leasing assistant, is very pleasant and helpful, as are all of the maintenance staff. Management is just nasty.
- CBCade BardwellDec 15, 20255.0John and Mike did a wonderful job during my inspection!
- GGGaryDec 15, 20254.0This place is perfect! I enjoy the amenities and I love the neighborhood. Neighbors are respect and the staff is just awesome. I would like to give it 5 stars, but I do have a slight problem with the valet trash service, they are inconsistent. They should change the service. Other than that, this place is the best!
- MDMacon DewDec 12, 20255.0John was amazing, he was very polite today during my tour
- BBBree BarryDec 8, 20255.0John and Michael are awesome!