Progress Residential

Reviews

• BS

  Brandon Souksangouane

  Nov 13, 2025
  5.0
  Living with Progress has been smooth so far. We want to shout out Dante, our maintenance tech in Nashville, for getting our HVAC up and running after we withstood the first our Tennessee’s cold weather. Dante was professional and diagnosed the issue in a timely manner. He provided feedback and a plan towards a solution. Progress Residential has also been great from move-in, quality of home, and more. Thank you all!
• AM

  Alisha McGuffey

  Nov 12, 2025
  1.0
  If only I could give this company a zero star review. We moved in the place was dirty, the dryer vent was blocked, the dishwasher leaked, the upstairs toilet was disgusting and only one of those things was fixed by the company even after I complained. We were charged $900 for stuff that we called out in our initial review of the house. They do not care. The hot water heater was an instant one without a return so the water would randomly go cold. They did nothing. They wouldn’t fix the fence right. They have these MBAs that decide how to fix it. The maintenance guys are so nice but they have no control over how things are fixed.
• JH

  Joshua Holland

  Nov 11, 2025
  1.0
  I am currently leasing a home with Progress Residential. There are several issues with the home that are related to standing water under the home. I reported these issues early on in the lease. The response from the maintenance team was actually pretty fast, although many times they did not give me much notice. This being said after several requests to address the issue, no action was taken, with the response being that they would have to come back later to address the issue.This went on for many months. Several times I had to take off work to meet the technician at the house. After finally deciding to end my lease term early due to mold and mildew along with floors that had begun to rot and sink they told me that they would not let me out of the lease! Why? Because I canceled a couple of the tech visits to my home. I HAD to cancel due the fact that I was working and the techs were coming every week at that point. No on can afford to take off so many times with no results. So now not only did I miss work numerous times due to having to be there for the technician, I am also forced to move to get away from the mold and mildew smell that fills the house and pay rent at 2 different places to do so. I would never recommend this company to anyone that values thier time and money.
• PA

  Pelumi Ashimolowo

  Nov 2, 2025
  1.0
  I don't leave reviews but I'm extremely frustrated right now with progress residential!!! My downstairs heater unit does work it's been two weeks now, they initially sent someone out there but maintenance guy said they will have to order a part on Monday. Monday comes no update or nothing! I call again the agent I spoke to this time was very helpful, he sent someone out the immediately, but still couldn't fix it because they still haven't order the parts! Mind you this has been going on for 2 weeks now! They finally got someone last week to come with the parts to fix it but the heat is still not working, it's currently on 67 inside and I called on Saturday morning telling the lady I spoke to about this and her response was it's not an emergency maintenance because you have two units one upstairs and one downstairs and since the one upstairs works it's not an emergency. I'm like ma'am I have 3 kids who plays downstairs, my kitchen is downstairs most of the things we do is downstairs, am I supposed to put my kids in their when they get back from school or what? Like make it make sense! Now they are telling me I have to wait till November 5 before someone comes to my house. This is ABSOLUTELY RIDICULOUS!
• KD

  Kim Downey

  Oct 31, 2025
  1.0
  I have been renting from Progress Residential for the past five years, and I can honestly say this has been one of the most disappointing experiences I’ve had with a property management company. I’ve lived in my current home since moving from another state 5 yrs ago, and throughout this time, Progressive has consistently been slow to respond to maintenance requests and unprofessional in their communication. Most recently, my heat went out two days ago, and despite calling repeatedly, I’ve received nothing but the runaround. I was told someone would come between 8 a.m. and 12 p.m., so I took off work to wait, no one ever showed up. When I called back, I was told something completely different. Now, it’s day two without heat, it’s 56 degrees in my house, and I have children here! Any responsible company would treat this as an emergency. Progressive claims to have emergency services, but no one has come out, and the people I’ve spoken with on the phone have only made empty promises, including saying they’d put us in a hotel, which never happened. I’ve made eight phone calls in one day, stayed calm and polite, and yet received zero real help. This company does not take responsibility for their properties or their tenants. Their customer service is unacceptable, and their communication is misleading. If you are considering renting from Progressive Residential, DON'T. The homes may look nice, but when something breaks, you’ll be on your own. After five years, I will not be renewing my lease. I’ve had enough!! DO NOT RENT HERE!!!! I had to edit this message because I see they have someone reviewing these messages but trust me....IT'S JUST A FRONT!! They don't respond to requests this quickly. I'm in Management and this person is just crisis management, not customer service...it's 4 am and 50 degrees in my HOME!! WHERE IS EMERGENCY SERVICES!!!!!!

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