Progress Residential

Reviews

• JR

  Jerry Lynn Recker

  1 day ago
  1.0
  I moved into a Progress Residential home that was dirty at move-in, stained with carpets and no functioning air, and later discovered category three black water mold, additional mold, growth, and wood rot in the kitchen, despite submitting multiple work orders. Repairs were repeatedly marked resolve while conditions persisted, so I strongly recommend thoroughly inspecting any Progress Residential Property before renting.
• KA

  Krysta Austin

  3 days ago
  5.0
  we have been in a Progress rental for a month now - so far nothing but great things to say! applying and approval was quick and easy, and Cheryl was great with providing useful info during our onboarding. our first day in the house we had a maintenance issue (house was winterized and water wasn’t on) - it was after 6pm but we called for maintenance and someone was at our door within 30 minutes to fix it quickly. really happy with our experience so far and love the home.
• LH

  Lex Hester

  Dec 31, 2025
  1.0
  My family and I have been dealing with a persistent ant infestation in our rental home for two winters in a row, and the way this has been handled has been completely unacceptable. Timeline & Issues: • November 29, 2024: last winter, First reported ants coming out of the faucet while running water in the bathtubs. We were brushed off and tried to be unproblematic tenants, dealing with the problem ourselves. • November 11, 2024: Ants returned this year but worse. Clusters of them (dead and alive) were all over our living spaces, in our closets, on our clothes & shoes, alongside the bathrooms walls, and in the bathtubs. We reported again. Since then, multiple maintenance and pest-control visits have failed. Failed Interventions: • Nov 17, 2024: maintenance tech, Benjamin, sprayed a consumer-grade product (Home Defense, something I have already and could have sprayed myself if I thought it would help🙄) and placed ant traps; the ants continued. • Dec 2, 2024: Maintenance tech, Adam, returned but performed no treatment..didn’t even come pass the front door…and stated I would have to pay if an exterminator was sent. • Dec 8, 2024: An exterminator sprayed an odorless chemical (“Disco”), but ants still appeared daily. The exterminator was very transparent and told me directly from his mouth “this is only a temporary fix. You have a deeper issue because this house is built on concrete slab” • Dec 17, 2024: Elite Maintenance completed sealing work, which improved closets and bathroom walls, but ants in the bathtubs—mostly dead with a few alive—continue daily, exactly as before treatment and Progress wants to call these “residual” ants. Despite all of this, the company continues to claim the ants are “residual”, which is absolutely false. The activity in the bathtubs has not tapered off or ceased—it’s the same pattern as before treatment. Service Manager Walkthrough Issues: • Brandon, a service manager, did a walkthrough and personally saw cracks in the baseboards and floor that were not sealed, commenting, “Elite didn’t seal everything?” • While he stepped outside for a 15-minute phone call with his “boss man”, I overheard him say, “we may need to get the vendor back out here.” When he returned, he agreed to everything I was saying, but obviously when he returned to the office he made me seem delusional and didn’t report anything accurately. • My case was closed by Jordan Southern, who sent misleading photos of sealing work to Building & Codes, making it look like the problem was resolved and labeling the remaining ants as “residual.” Another service manager, Justin, even advised that if the problem continued, next steps could involve releasing us from the home. Did they follow through? Absolutely not. We have been forced to shower at relative’s homes. I’ve mentioned this several times to progress. You think they care? Absolutely not. My family has been treated poorly and misled. The root cause—likely access through plumbing or wall voids—has never been addressed. And it is so sad that we have to deal with this as a whole, but especially around the holidays which has made our Thanksgiving, Christmas, and now New Year unenjoyable while the employees at Progress get to enjoy their families within the comfort of their home. I have two small children, one of which is 3 months and his first Christmas was a nightmare thanks to Progress. I will never rent from this company again, even if I were homeless.
• KJ

  Kayla Johnson

  Dec 22, 2025
  5.0
  Anthony L with Progress service came out today to repair the fence and gate and did an outstanding job. He also looked at the windows in the house to report the extensive damage to them to report them being replaced. Which has been an ongoing issue with progress so far. Mind you it has nothing to do with Anthony as much as it has to do with his service manager for progress. I’m pretty sure if this was the service managers house he would not stand to allow his windows to be in these terrible conditions. Anthony showed amazing work ethic and people skills in completing his work today. Anthony I do thank you sir!
• JG

  Joseph Garvey

  Dec 17, 2025
  1.0
  I lived with Progress Residential for 2.5 years, and it was a nightmare from day one. Please read the reviews before signing a lease; I wish I had. At least half of us have the same horror stories. The lack of competence and care is staggering: 1. Sewer Gas: I had sewer gases leaking into my kitchen. Their tech blamed the garbage disposal and "cleaned" it. I eventually had to fix the plumbing myself because they were either too uneducated or too indifferent to address a health hazard. 2. HVAC Fire: In the dead of winter, my HVAC unit caught fire. It took them TWO WEEKS to replace it. We were left without heat in freezing temperatures. 3. Summer HVAC Failure: The brand-new unit failed in July. I was without AC for a full month. It took 7 missed days of work and 4 different "professional" visits—all of whom misdiagnosed the issue—before they realized the compressor was bad. When I asked for a third opinion, they told me I could pay for it myself. 4. Appliance Delays: My oven broke. Despite sending the error codes ahead of time, a tech showed up for 3 minutes just to take a photo of the code. It took another month to get a working stove, forcing my family to eat out every night. We eventually paid to break our lease because the cost of the buyout was less than the money I was losing taking time off work for their incompetent repairs. Progress showed zero empathy or financial flexibility. They did however, reimbursed me minimally to try to keep me happy, it didn’t amount to anything, more or less pennies on the dollar of hush money. Do your research and find a company that actually values its tenants.

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