SR
Samantha Rubin
Mar 16, 2026
I lived at duet for 26 months before moving out a month ago. Overall I didn’t hate my experience, but you can do better - my new place in the same neighborhood is similar quality, bigger, with staff that are super helpful and responsive for almost $350/month less (no gym/pool though). Here’s my pros and cons list:
Pros: It’s fairly quiet (may be different if you’re on a lower level, I was on the top floor), the maintenance staff are very friendly, location is convenient to centennial, vandy, downtown, etc., pool and gym are nice to have, overall things are mostly clean and recently renovated.
Cons: the office staff is EXTREMELY bad at responding to phone calls and emails. This includes the main phone, email, and the assistant manager specifically. If you need something, you probably need to go in person, which isn’t very convenient if you work a full time job. They were very slow and/or never answered emails about maintenance requests, billing issues, landlord reference for my new apartment, etc. They seem to be much more responsive on google reviews than to their actual tenants.
Building access is very confusing for guests/delivery drivers, at least for the 31 building. There’s no real lobby or anything, a lot of people get confused and packages get misdelivered.
The gym is convenient, but most of the time only 1-2 of the 3 treadmills work.
They’ll tell you an amenity is closing for renovations, but never announce that it’s back open….you just have to keep checking yourself.
Elevators and parking lot gates were frequently down, especially in the 29 building.
During power outages, you can’t get into the building unless someone props open the stairwell door on your floor. With the recent ice storm, not even the maintenance people could get into those floors - they were asking residents to go prop open the doors. I saw people stuck in the stairwells unable to access their apartments. Seems like a major flaw and safety issue.