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Poplar Place

4.1
(267 reviews)

Business Details

1669 Randolph Pl, Memphis, TN
38120, United States
(901) 881-2903
https://www.poplarplacememphis.com

About

Apartment Building
With well-designed two and three bedroom townhomes to choose from, it’s easy to see why our residents love living at Poplar Place. Every townhome has its own private entry, a beautiful kitchen with white cabinets and name brand white appliances, spacious living, dining, and bedrooms featuring plush neutral carpet and wood plank flooring, walk in closets, and cozy wood burning fireplaces. Plus, you can enjoy the view of our lush, professionally landscaped grounds and courtyards from your private patio or balcony. Our community features plenty of opportunities for relaxation and recreation, including our resort-style swimming pool and expansive sun deck and clubhouse with 24-hour business and fitness centers.

Location

Poplar Place
1669 Randolph Pl, Memphis, TN
38120, United States

Hours

Reviews

4.1
267 reviews
5 stars
193
4 stars
16
3 stars
5
2 stars
11
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Thelma received numerous positive mentions for her exceptional customer service, being described as friendly, helpful, and professional.

Maintenance Issues

Multiple reviews highlighted ongoing maintenance problems, including roach infestations, plumbing issues, and poor quality repairs.

Communication Problems

Customers frequently reported poor communication from the office staff, including unreturned calls and lack of follow-up on applications.

Living Conditions

Several reviews described unsatisfactory living conditions, including issues with cleanliness, noise, and overall quality of the apartments.
  • CB
    Camille Branning
    Jan 16, 2026
    1.0
    DO NOT MOVE HERE!!! If I can save one person from a frustrating and disgusting living environment, then my review has served its purpose. I moved into Poplar Place in January 2025. Immediately after moving in, we had major maintenance issues and I already regretted signing our lease. We were told we could move in early, so we did. They told us the tub was not ready to use yet, and we would have to set a date for them to finish spraying the tub. We obliged as we thought it would only be a few days. We were not able to use our tub for almost TWO MONTHS. We were told they didn’t know when corporate would accept the work order for them to finish our tub. That’s unacceptable. Mind you, I was 7 months pregnant and unable to shower in my home for two months. No discount on rent either. When they finally got around to it, it was done poorly and our tub almost immediately started to peel and chip. They redid our tub again and the same thing happened, but this time MOLD started to grow in our tub. I had to go to my moms to shower almost every day because I did not feel comfortable using our tub. Then, the roaches started appearing. We told the office, and they said the exterminators would come. They didn’t. I would go back to the office and they said they must have “forgot”. They put us on the list again, and they didn’t come. This went on for almost another two months. The ceiling above our bathtub started to peel, when I brought this to the office’s attention, they said that the apartments are old. They didn’t do any repairs on it. I never felt comfortable even bathing our baby in the tub in our apartment. Our toilets would get a red ring around the bowl every week or so, we would clean and bleach them and it would still reappear. Never seen anything like it. It was pink MOLD from the water in old pipes that are probably infested with algae or mold. Absolutely disgusting living conditions. Trash dumped outside of our apartment constantly. We did not even wait for our lease to be up, I paid the two months rent and surrendered my security deposit because that was worth us getting out of there. It was that bad. The wood on the outside deck is old and does not feel like it could even withstand my weight. I felt like I would fall through it from just standing on it. Neighbors were loud and constantly yelling and cursing, you could hear it through the walls. Sometimes it would go on until 2am. It was reported to the office as a noise complaint, nothing was done. I cannot emphasize enough to NOT MOVE HERE. I don’t even live here anymore and the only reason for this review is to save someone else from the frustration that I endured while living at poplar place. Absolutely unacceptable and disgusting. Oh, and we were paying them every month for renters insurance, which you would think covers your belongings and property, but it doesn’t. It only covers the building, and if anything were to happen to your belongings, they are not covered by the renters insurance you are paying them. They have the tenants paying for insurance on the building, even though that is the landlords responsibility to pay. This was explained to me by the people in the office. Very shady and a complete scam. The nerve they have to call these “luxury” townhomes when they are the farthest thing from luxurious. But unfortunately nothing will be done, they need to just tear these apartments down. Trust every bad review that you see here for poplar place, as it is a true reflection of what it is like to live here.
  • SA
    Southern Atm
    Jan 14, 2026
    1.0
    These ppl dont answer the phone. Filled out an app a week ago and crickets. No denial letter or anything. Just a waste of money. This is a scam. I think the office ladies are only approving their family and friends. Between me and my siblings, we've applied to this place 4x over the last 6 months and STILL GET 0 RESPONSE Neither me or my 3 sisters EVER get an answer about our applications. U might as well apply with a fake bank acct. At least u wont be out of money. SCAMMMM
  • SM
    sharon Minor-Coleman
    Dec 23, 2025
    5.0
    I love living here it’s a great place to live and very spacious
  • SB
    Stacy Bryant
    Dec 16, 2025
    5.0
    I stopped in the leasing office with a friend looking for a place and had the pleasure of interacting with a young woman named Briana. Briana was very informative and pleasant to speak with.
  • RG
    Rachel Gillard
    Dec 10, 2025
    1.0
    BAD EXPERIENCE, ROACH INFESTED, AND IVE NEVER HAD ROACHES, been living here for almost a year now and it’s always someone new in office BIG TURN OVER, lack of communication they temporarily fix things , I’ve not been able to use my patio since I’ve been over here due to the old wood that’s infested with bee nests (did I mention I was attacked by them)and the rail is hanging over putting anybody at risk of danger the rent go up and down adding on insurance fees we already pay for that’s just 10 dollars a month we paying 40 for theirs 🤦🏽‍♀️ anywho they live for sending eviction with no care even if your going through a crisis they don’t care and they denied mifa saying they don’t use them which was a lie,overall I’m just ready for the lease to be over so we can run out these apartments hoping not to take any of poplar place roach buddies with us 🤦🏽‍♀️ I put traps to get them but that barely helps but yet they are concerned about money lol poor management and to be honest Kayla was the best and she is missed

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