Arbors Harbor Town

Reviews

• TT

  Taye

  Nov 11, 2025
  5.0
  Maintenance team is grade A. The responded extremely fast since I’ve been a tenant here.
• MS

  Malick Seck

  Nov 5, 2025
  5.0
  I was happy because the welcome was wonderful, the customer service was excellent; she helped us and explained things whenever we didn't understand. Thank you very much.
• BS

  Ben Schwartz

  Aug 10, 2025
  1.0
  I have been dealing with an active ceiling leak in my closet for over 10 days, despite submitting four maintenance requests. This is not the first time — the same leak has been “completed” multiple times this year without resolving the problem. Communication from management has been minimal, and I only find out about repairs when I happen to be home. The leak has forced me to remove all my clothes from my closet and cram them into my office, disrupting my living space and raising concerns about mold growth. This is not the level of urgency or professionalism you would expect from a property at this price point. Update: It has now been about four weeks since I first reported the water leak in my apartment. Unfortunately, my closet is still unusable because the carpet has yet to be cleaned or replaced. Today, I also discovered that maintenance removed the dehumidifier from my apartment without any prior notice or clarification about whether it belonged to me or the apartment complex. I was not contacted or asked before it was taken. When I raised this with management and said, “It was a little weird that they took something of mine from my apartment,” the response I received was, “What do you want me to do about it? It was an honest mistake.” While I understand that mistakes happen, the lack of communication and disregard for my personal property is concerning. It's not unreasonable to expect that permission be asked before removing items from a tenant’s apartment. Dismissing my concern as if I was out of line for bringing it up only adds to the frustration. As a medical student, I have extremely limited time and mental bandwidth. I should not have to continually follow up on unresolved maintenance issues or worry about whether my belongings will be taken without notice. I’m simply asking for basic communication, professionalism, and respect for my space. Overall, this has been an incredibly frustrating experience, with poor communication and slow resolution of a serious issue that has impacted my ability to live comfortably in my apartment.
• HY

  Hao Yang

  May 11, 2022
  1.0
  I lived in apt 701-302 from 12/2018 to 12/2021. I moved in on 12/14/2018, but I was charged from 12/04/2018. I found out when I received my ledger after I moved out. Following it was dozens of lengthy and meaningless emails with Kelly Billings, a member of the management team. My patience finally ran out and asked the Division of Consumer Affairs State of TN to help out. The management agreed to refund me, but I didn’t receive a cent after two months. I will lawyer up. If you somehow decide to live here, make sure to check your bill every month. Yes, they are that bad.
• AP

  Abigail Parrish

  Feb 4, 2020
  5.0
  The amenities are incredible, the apartment is absolutely gorgeous, and the staff is incredibly helpful. We had a few maintenance issues upon move-in (some appliances not installed properly), but submitting a maintenance request on the website is super easy. To be so close to downtown Memphis, it is incredibly safe here, and we are just a walk away from restaurants, groceries, etc. I would recommend this community to anyone, especially young women living solo in Memphis.

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