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Goldelm at Metropolitan

3.7
(568 reviews)

Business Details

790 N Cedar Bluff Rd, Knoxville, TN
37923, United States
(865) 686-6966
https://www.metropolitanknoxville.com

About

Apartment Building
Live life local with a luxury apartment home at Goldelm at Metropolitan. Centrally located near Middlebrook Pike in West Knoxville, Tennessee, our pet-friendly 1 & 2 bedroom apartments offer inspiring interior design that matches your desire to live comfortably and well. Stylish finishes and relaxing perks speak to your need for modern convenience. A home here means you’ll enjoy more ways to connect – with friends, with neighbors, and with the community right outside your front door.

Location

Goldelm at Metropolitan
790 N Cedar Bluff Rd, Knoxville, TN
37923, United States

Hours

Reviews

3.7
568 reviews
5 stars
305
4 stars
74
3 stars
29
2 stars
20
1 star
140

What are people saying?

AI-generated from recent customer reviews

Pest Issues

Numerous reviews highlighted severe pest problems, particularly cockroaches and rats, leading to unsanitary living conditions.

Maintenance Response

While some residents praised the quick and friendly maintenance service, many others reported ongoing issues with unresolved maintenance requests and poor communication.

Management Concerns

Several customers expressed dissatisfaction with management's responsiveness and professionalism, particularly regarding handling complaints and move-out processes.

Apartment Condition

Many reviews noted that apartments were not clean upon move-in and had various maintenance issues, including outdated appliances and signs of mold.

Pricing and Value

Residents frequently mentioned that the rent was too high for the quality of the apartments and the level of service provided.
  • TS
    Tony Sangelo
    Feb 24, 2026
    1.0
    I specifically requested for them to not enter my home unless I was present. I had a cat and don’t want him to run out the door. They disregarded my request and entered my home when I was at work. And the pressure on my kitchen faucet didn’t really improve.
  • JR
    Judette Ramina
    Feb 18, 2026
    1.0
    We were scheduled for a unit tour appt but we were shown a video instead. She said they don't have a unit available for showing. Needless to say my husband was not very happy.
  • SG
    Seth Gettelfinger
    Feb 2, 2026
    5.0
    Quick and fixed all 3 issues in like 5 minutes the maintenance crew is pretty much always on top of it at goldelm
  • DH
    Don Hardy
    Dec 23, 2025
    1.0
    This apartment complex shows complete disregard for resident health and safety. Management rarely returns emails, never answers the phone, and fails to respond appropriately to serious concerns. Ongoing cockroach infestations are not properly treated or eliminated, leaving residents to live in unsanitary conditions. For anyone with autoimmune conditions, this environment is especially unsafe. Continued exposure to pests, allergens, and poorly maintained living spaces can trigger flare-ups and worsen existing health issues. These concerns have been raised and still not taken seriously. Maintenance requests are often half-done or ignored entirely, adding to the risk and frustration. No one—especially those with health conditions—should have to fight this hard for basic, healthy living conditions. I strongly do not recommend living here.
  • KB
    Katie Burton
    Dec 23, 2025
    1.0
    If anyone is or has been in the process of living or staying a Goldelm at Metropolitan THE PLACE IS A ROACH FILLED!! I killed over 50 roaches a day most were babies but still absolutely disgusting and definitely not worth a dime!! Cracks and crevices everywhere! Roaches in and out of sinks and cracks!! The place and environment and community is absolutely disgusting and very uncalled for and price is very very over dramatic! I had multiple tenants message me privately after posting on their apartment portal asking if anyone else had roaches and every single complex is filled unless you have a cat to kill them you are screwed so i guess i was bc i am allergic to cats.. other photos including either roach eggs or roach droppings.. i am no longer living there thank God! And would not recommend to anyone.. EVER! Pest control came twice issue was never resolved just made them worse was told it was not infested and they were “palmetto bug” but idk if pest control is stupid or what but cockroaches come out preferably at night but most of the time my lights were on and they would still appear anywhere and everywhere i stepped or looked!! Please share with anyone planning on staying at this disgusting place it is so so bad! Thank God they did not follow me to the new place i am staying now! They crawl in your ears in your eyes when you are sleeping! They are nuisance!!

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