Customer Service
Many customers reported poor communication and responsiveness from management, with numerous complaints about unreturned calls and delayed responses.
Management Quality
Feedback indicates significant inconsistency in management quality, with some praising individual managers while others criticized overall management practices.
Professionalism
While some staff members received high praise for their professionalism and helpfulness, others were described as rude and unprofessional.
Community Engagement
Several reviews highlighted a lack of follow-through on commitments made by management, leading to dissatisfaction among community members.
Technology Use
The Town Square portal was noted as user-friendly, but many customers expressed frustration with the lack of effective communication through digital channels.