Staff Responsiveness
While many customers praised the staff for being friendly and helpful, there were significant complaints about poor communication and slow responses to maintenance requests.
Maintenance Issues
Numerous reviews highlighted ongoing maintenance problems, including mold, leaks, and pest issues, with some residents reporting long delays in repairs.
Mixed Experiences
Customers had varied experiences with the leasing process and management, with some praising individual staff members while others reported unprofessional behavior and dissatisfaction with management.
Location and Amenities
The location of the apartments was frequently mentioned as a positive aspect, with many residents appreciating the convenience and amenities offered.
Value for Money
Several reviews indicated that residents felt the apartments were overpriced for the quality and condition of the units, with complaints about hidden fees and rent increases.