Associa Tennessee

Reviews

• SH

  Sherry H

  1 day ago
  1.0
  The 1 star rating is only chosen because it is the lowest that can be given. The true rating deserved for our HOA experience with Associa would be in the negative digits. I am an HOA Board Member who "inherited" Associa's contract from a previous Board. This company was a total failure, in my opinion. Associa will give you a low "monthly management fee" but that doesn't cover much at all. Whatever you do, don't sign "Exhibit A" because they use that as blanket agreement to be able to charge extra fees and, in our experience, you don't receive valid explanations for these extra fees. Many months, our monthly expense for Associa was 50%-100% above the monthly management fee. Other examples of the poor service: Our insurance bills were paid late twice by Associa; they charged US for the late fee for their negligence; they took money from our account for filing a lien on a property- which was never filed. When discovered by our HOA Treasurer and we were due a refund, it took months of haggling for them to reimburse us. When our contract ended, it took over 2 months for them to give our HOA the significant remaining funds in our account with Associa - and then only after we contacted 7 people on their senior executive team to get involved. Even then, it took longer than it should have. Our homeowners also reported many mistakes in recording HOA dues, etc. These are only a few examples of the mismanagement, mistakes, and weekly struggles with Associa - there are many more. I suggest any HOA stay as far away from this company as possible.
• ME

  Marvin Elkins

  4 days ago
  5.0
  They were very helpful with what I needed - thanks Marvin Elkins
• SS

  Scott

  Apr 6, 2026
  5.0
  Cynthia has done a great job. Whenever I ask for anything she has always got back to me quickly. She is very knowledgeable about what can and can't be done. I highly recommend working with her.
• CK

  Chris King

  Apr 6, 2026
  5.0
  Working with several of the Knoxville team we have had nothing but great work out of Associa. HOA's are delicate and sometimes complicated and difficult waters to navigate. It's been refreshing to work with people who are experienced and prepared for the work. (Cherokee Bluff, Westland Court, Cutter's Run, and Gettysvue)
• PE

  Patrick Edwards

  Mar 31, 2026
  5.0
  Over the past few months, I have had numerous issues with the billing process for the Cutters Run Condo Association. Stephanie St. John, the Community Association Manager, has gone over and above to help me with the challenges I have faced and has made sure the issues have been rectified. I am grateful for her assistance and appreciate her efforts. Thank you Stephanie!

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