The 1 star rating is only chosen because it is the lowest that can be given. The true rating deserved for our HOA experience with Associa would be in the negative digits. I am an HOA Board Member who "inherited" Associa's contract from a previous Board. This company was a total failure, in my opinion. Associa will give you a low "monthly management fee" but that doesn't cover much at all. Whatever you do, don't sign "Exhibit A" because they use that as blanket agreement to be able to charge extra fees and, in our experience, you don't receive valid explanations for these extra fees. Many months, our monthly expense for Associa was 50%-100% above the monthly management fee. Other examples of the poor service: Our insurance bills were paid late twice by Associa; they charged US for the late fee for their negligence; they took money from our account for filing a lien on a property- which was never filed. When discovered by our HOA Treasurer and we were due a refund, it took months of haggling for them to reimburse us. When our contract ended, it took over 2 months for them to give our HOA the significant remaining funds in our account with Associa - and then only after we contacted 7 people on their senior executive team to get involved. Even then, it took longer than it should have. Our homeowners also reported many mistakes in recording HOA dues, etc. These are only a few examples of the mismanagement, mistakes, and weekly struggles with Associa - there are many more. I suggest any HOA stay as far away from this company as possible.
ME
Marvin Elkins
4 days ago
5.0
They were very helpful with what I needed - thanks Marvin Elkins
SS
Scott
Apr 6, 2026
5.0
Cynthia has done a great job. Whenever I ask for anything she has always got back to me quickly. She is very knowledgeable about what can and can't be done. I highly recommend working with her.
CK
Chris King
Apr 6, 2026
5.0
Working with several of the Knoxville team we have had nothing but great work out of Associa. HOA's are delicate and sometimes complicated and difficult waters to navigate. It's been refreshing to work with people who are experienced and prepared for the work. (Cherokee Bluff, Westland Court, Cutter's Run, and Gettysvue)
PE
Patrick Edwards
Mar 31, 2026
5.0
Over the past few months, I have had numerous issues with the billing process for the Cutters Run Condo Association. Stephanie St. John, the Community Association Manager, has gone over and above to help me with the challenges I have faced and has made sure the issues have been rectified. I am grateful for her assistance and appreciate her efforts. Thank you Stephanie!
Frequently Asked Questions About Associa Tennessee
What is Associa Tennessee and where is it located?
Associa Tennessee is a community association and property management company based at 278 Franklin Rd, #140, Brentwood, TN 37027.
What are the business hours of Associa Tennessee?
Associa Tennessee operates Monday through Friday from 8:30 AM to 5:00 PM and is closed on weekends.
How can I contact Associa Tennessee by phone or email?
You can reach Associa Tennessee by phone at +1 615-775-9050 or email at customerservice@associaonline.com.
What services does Associa Tennessee provide?
They specialize in community association and property management services in Tennessee.
Where can I find more information about Associa Tennessee online?
Visit their website at http://www.associatennessee.com for more details.
Are there real estate agents near Associa Tennessee that I can contact?
Yes, nearby real estate agents include Shawn Turner Realtor, Carrie Zeier Luxury Properties, and Staked & Claimed The Real Estate Team.
Can I get mortgage services near Associa Tennessee?
Yes, there are several mortgage brokers and lenders nearby such as Lee Barroll, SWBC Mortgage, Tonya Esquibel, Lisa Futrell, and Motto Mortgage 360.
What other professional services are located near Associa Tennessee?
Nearby professional services include financial advising at Boyle Investment Company, IT services from Affinity Technology Partners and Virsys12, and advertising services from Allegiant Direct Inc.
If I am visiting Associa Tennessee, are there any medical or wellness services nearby?
Yes, Prolo Therapy Nashville provides naturopathic holistic treatments nearby, and NPS Pharmacy Corporate Headquarters is also close by for pharmacy and lab testing services.
What is the timezone for Associa Tennessee's location?
Associa Tennessee operates in the America/Chicago timezone.
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