Initially we were not going to leave a review on this place, but today was honestly the straw that broke the camels back, so you'll get the whole story. When we first moved into these apartments several years ago, I think it was either under a different management company or just didn't have as many properties to manage. Whatever the case may be, these apartments and the overall experience used to be great here. At some point there was a shift, and slowly we started experiencing things like staff comments about having to make sure that the repairs our apartment needed were "in budget," holes eroding in what we were told was some kind of concrete composite plywood under the linoleum, seeing the property become understaffed and burnt out, more bugs entering the apartment (roaches, stink bugs, house centipedes, and large silverfish and their babies) despite being advised that we had pest control, cigarette smoke entering through the floor boards of our balcony and around poorly insulated doors - which could be smelled in our cabinets and closets and sometimes the main living spaces - despite the property being listed as "non-smoking" with fees listed in the lease (which we reported, but were told they had to catch them in the act, even though both apartments had their ashtrays and mugs in plain view on their patios), several patch jobs from maintenance which had to be redone by the next maintenance guy and the next after that because it was done incorrectly (which I can only assume is also a budget issue, where they can only hire the cheapest labor and purchase the cheapest materials), and now, several months after moving out, we are told that the refund check we were issued - and are now past the void date for because of all the back and forth and lack of communication, is being absorbed by them due to a "termination fee" being applied, which they allegedly "overlooked" when finalizing our move-out. After all of the other frustrations with this company and our apartment, this really takes the cake, and feels extremely shady - especially since we have now found email confirmation (after the check had been issued to us) that we were, in fact, paid in full by their own collections department. How, in all this time, were we not notified that we still "owed" PRG - Beacon Ridge, and they conveniently find a way to charge us the remainder of the deposit we were already given back, when we were simply asking them to have it written out to just one of us, versus both parties, so we could successfully cash it? Is the company really that hard up on cash that they have to go back and find things and charge us for? If you are thinking of moving here, be prepared to experience poor management and poor communication, waiting on the company to decide how cheapest to fix your maintenance issues - if they decide to fix them, lots of road noise (sirens all throughout the day and night, loud sports bikes and backfiring cars and trucks), musty smells, cigarette smoke, black mold, owners who let their dogs crap everywhere and not pick it up, overflowing trash dumpsters and trash bins with household trash in breezeways that attract bugs and squirrels, occasional car break ins, loud neighbors who party into the wee hours of the morning (with poorly insulated walls, doors, and windows to boot), the impression that the company cares, and rising rent costs that already made the property not worth the cost a few years ago. We finally made the jump and got out, while we could still afford a house. Seriously you can and will find newer and much better places to live in the area for the cost. Save yourself the frustration, even if it means paying a little more. I wish we would have done so sooner.
SS
Susan Stevens
Dec 3, 2012
I lived there for a long time, loved it in the beginning, now I would not advise anyone to live there for any reason !! The office is managed by a Female Witch, she is rude, demeaning, cruel, cold, immature, and thinks she is above her Residents, her partner in crime is a Male ??? same attitude, and should never be in any job that involes working with the public. Their boss at Grubb Properties is just as bad. They rented the apt across from me that was riddled with mold from a bad leak and only covered it up did not fix the problem. I could write a book on this place, just heed my warning and stay away !!!!!