Planters Trace Apartment Homes

Reviews

• JB

  Jordyne Brown

  Nov 17, 2025
  1.0
  I experienced ongoing issues throughout my residency at Planters Trace that were not adequately addressed. My clothing rack fell twice due to installation issues, and I had to personally ask for it to be secured into studs. The ceiling had an unpatched leak stain and cracks, and my tub repeatedly clogged. I was advised to “just scoop the water down the drain,” which did not fully prevent rust. Near move-out, the drain stopper that was caulked on came off, and I noticed what looked like possible paint in the drain. I also had HVAC problems. My bedroom wouldn’t cool, the coils were dirty, water was dripping, and the filter was soaked, but I was told this was “normal,” even though a sticker on the unit said it needed cleaning if this occurred. After maintenance said the coils were cleaned, they still looked the same. About a month later, my camera recorded smoke coming from the unit, and I had to call 911 when the office did not respond promptly. They did not contact me until I emailed stating I wanted to break my lease. Throughout my time here, I felt my concerns were not taken seriously. Even when I provided clear evidence of problems, follow-up was slow or nonexistent. Based on my experience, I would not recommend living here.
• CC

  celia

  Nov 14, 2025
  5.0
  This is my 3rd year renewing, and I can honestly say so much has improved from when I first moved here. Mrs.Tracey is very understanding and super helpful despite some of my difficulties in the past which was not her fault. Thank you Mrs.Tracey for always having a good and kind spirit no matter how difficult some of us may have been in the past.
• CL

  Connor Landon

  Oct 21, 2025
  1.0
  Would not recommend. The place is dirty and poorly maintained, and the staff is rude and unhelpful. It’s clear they don’t care about the residents or keeping the property in good shape.
• JZ

  Joe Zarella

  Oct 9, 2025
  5.0
  Tracey and safarie are so good at what they do, im leaving a second review. Genuine people.
• JL

  Jessica Love

  Sep 26, 2025
  5.0
  Tracy and Jennifer are always so helpful and understanding! Tracy always puts together cute little events to show appreciation to her residents and wants everyone to feel at home. Thank yall!

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