Planters Trace Apartment Homes

Reviews

• DB

  Donna Brucia

  Feb 27, 2026
  5.0
  It’s a pleasure collaborating with Barbi, the property manager. She is responsive, organized, and proactive when it comes to property upkeep. Her clear expectations and consistent communication help ensure the landscape remains well-maintained and visually appealing year-round.
• AH

  Ann H

  Feb 3, 2026
  1.0
  Got off work tonight to day 2 of no hot water. The maintenance request I put in for no hot water - In Winter - was ignored and the emergency phone number will only let you leave a voicemail at the office which is obviously closed. The "hot" water is now running brown. Water is constantly being shut off for "emergencies". Photo attached of all the "water emergency" emails they've sent - and these are just the ones I still had in my inbox that I didn't delete. I still couldn't capture them all in a single screenshot. This is supposed to be a smoke free community but every other unit is occupied by a cigarette smoker so prepare to be hotboxed daily. If you're a cigarette smoker - welcome! This is the place for you. There are insects that pest control cannot get rid off. You'll open the dish washer after doing a load of dishes to find roaches running around in there. This doesn't even capture the full nightmare that this place has been. Constantly changing owners and staff, forcing residents to either move out last minute or into the "renovated" apartments (please see an earlier review of a former employee who referred to it as putting lipstick on a pig - it's a great review) after being assured that it would only be an option - not a requirement. Told at the last minute that to move into a renovated apartment you had to re-pay your deposit and then have your old deposit credited back to you in rent a month later. Offered a 2 bedroom for less than a 1 bedroom only to get violently sick after just one night in the new building because of all the cigarette smoke soaked into walls and coming through the vents. They had to do an ozone treatment in the "new" apartment. I spent more in air purifiers and hepa filters than I was saving in rent. What's sad is that at some point I think I actually got used to the smoke. Just shenanigan after shenanigan and for what? . Handing in my notice to vacate tomorrow along with the ridiculous February rent. Let's be real here. Rent isn't cheap anywhere anymore. If you're looking at this place it was because it's cheaper than other places, but not by much. You might as well cough up (no pun intended but you will be coughing if you move here) a little more and live somewhere with running water.
• JB

  Jordyne Brown

  Nov 17, 2025
  1.0
  I experienced ongoing issues throughout my residency at Planters Trace that were not adequately addressed. My clothing rack fell twice due to installation issues, and I had to personally ask for it to be secured into studs. The ceiling had an unpatched leak stain and cracks, and my tub repeatedly clogged. I was advised to “just scoop the water down the drain,” which did not fully prevent rust. Near move-out, the drain stopper that was caulked on came off, and I noticed what looked like possible paint in the drain. I also had HVAC problems. My bedroom wouldn’t cool, the coils were dirty, water was dripping, and the filter was soaked, but I was told this was “normal,” even though a sticker on the unit said it needed cleaning if this occurred. After maintenance said the coils were cleaned, they still looked the same. About a month later, my camera recorded smoke coming from the unit, and I had to call 911 when the office did not respond promptly. They did not contact me until I emailed stating I wanted to break my lease. Throughout my time here, I felt my concerns were not taken seriously. Even when I provided clear evidence of problems, follow-up was slow or nonexistent. Based on my experience, I would not recommend living here.
• CC

  celia

  Nov 14, 2025
  5.0
  This is my 3rd year renewing, and I can honestly say so much has improved from when I first moved here. Mrs.Tracey is very understanding and super helpful despite some of my difficulties in the past which was not her fault. Thank you Mrs.Tracey for always having a good and kind spirit no matter how difficult some of us may have been in the past.
• CL

  Connor Landon

  Oct 21, 2025
  1.0
  Would not recommend. The place is dirty and poorly maintained, and the staff is rude and unhelpful. It’s clear they don’t care about the residents or keeping the property in good shape.

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