MG
Marelyn Gonzales
Feb 17, 2026
We had a very disappointing experience with this apartment management. We moved out after thoroughly cleaning the unit and leaving it in excellent condition. Nothing was left behind, and every area — including the bathroom, carpets, counters, and cabinets — was carefully cleaned to avoid unnecessary charges. Despite these efforts, we were still charged over $1,500 with no clear justification, on top of the $200 carpet-cleaning fee they had already required in advance. When we reached out to request a detailed, itemized breakdown of the charges, we were simply informed that the account had already been transferred to collections and no proper explanation was provided. They were quick to impose large fees on former residents without being able to itemize or substantiate them, which is extremely concerning.
What made the situation worse was that we never received a bill by mail or any email notification informing us that there were charges due. No statement, invoice, or fee breakdown was ever sent, leaving us with no opportunity to review or dispute the amounts. When we later logged into the resident portal, we noticed the billing was posted on February 12 (Thursday), yet the account had already been transferred to collections by February 16 (Monday) — giving us virtually no time or notice to address the issue. We only became aware of the charges after receiving an email from a collections agency.
The entire process felt predatory due to the lack of transparency, poor communication, and the speed at which the account was escalated to collections without proper notice or documentation. It creates the impression that former tenants are being pressured into paying large sums without being given a fair chance to understand or question the charges. I would not recommend this property or any other properties managed by this company.