The Alden

Reviews

• KK

  Kuro

  2 days ago
  1.0
  This place got a severe German cockroach issue. This place ain’t worth what they want in rent!!! They don’t care about pests. They just don’t care about anything my apartment has been sprayed at least 10 times. 10!!!!! The one apartment in my building smells like urine, rotting garbage and FECES!!!!!
• NF

  Najae Francis

  5 days ago
  5.0
  Leasing Agent Quiana Diaz was super helpful, super professional and very knowledgeable of her job. She made the whole process very smooth and convenient for me and she was very patient with me and ensured my needs were met 100%
• BL

  Brianna Lara

  Dec 31, 2025
  5.0
  Leasing agent Patrick was absolutely amazing and helped me through a difficult transition. When it came to making sure everything was taken care of and my concerns were heard, he was TOO NOTCH! I recommend working with Patrick if you can!!
• DM

  Daniel MP

  Dec 25, 2025
  1.0
  Ok place to live .. if it's your last resort. I'm fine with it .. but please pay attention to all the small details within your lease. Also... THEY ONLY DO SECURITY BOND DEPOSIT with a 3RD PARTY COMPANY. It's never in your favor to do this. They pretend it's to help you due to lower fee, but none of security deposit is refundable... Meaning you pay whatever fee.. and the 3rd party comes after you if there's any damage .. legally. I mean make sure you document everything, if your like me and you carpet clean and wash all walls when done .. detail every little thing, take tons of pictures and video. Little read from Gemini!! I asked.. Is this mandatory? Some states require landlords to offer a traditional refundable deposit option by law. Is this just a scam for "Higher-ups" to get more money? It said back... In many ways, yes. While these services are marketed as a "convenience" to help people move in with less cash, the business model is heavily tilted in favor of the "higher-ups" (the landlords and the bond companies). Here is the breakdown of who actually makes money—and how—in this setup. 1. The Landlord’s Financial Gain The landlord wins in three specific ways that they wouldn’t with a traditional deposit: Higher Occupancy: By lowering the "barrier to entry" (asking for $400 instead of $2,000), they fill apartments faster and keep "rent rolling in" from units that might otherwise sit empty. Zero Administrative Cost: In many states (including PA), landlords have to put traditional deposits in interest-bearing escrow accounts and send you yearly updates. With a bond, there is zero paperwork for them; the bond company handles everything. Faster Payouts: If you move out and there are damages, the landlord doesn't have to argue with you or wait 30 days. They simply "bill" The Guarantors, get paid almost instantly, and let the bond company deal with the "dirty work" of collecting the money from you. 2. The Bond Company’s "Insurance" Hustle The Guarantors is a venture-backed "Insurtech" company. They aren't helping you; they are selling a product to the landlord that you pay for. The "Double Charge": If you pay a $500 bond fee and then cause $500 in damage, you have effectively paid $1,000. You paid the fee to get the bond, and you are still legally required to pay the bond company back for the damage. The Data Play: By forcing you through their portal, they collect your financial data, IDs, and credit info, which is valuable for their internal AI models to predict risk across thousands of buildings. 3. Is it a "Cash Grab"? For a tenant who has $3,000 in the bank, this is a bad financial deal. You are essentially "throwing away" a few hundred dollars for no benefit other than being allowed to live there. However, for a tenant who doesn't have $2,000 for a deposit but has a steady job, the bond company is the only reason they can get an apartment. The "higher-ups" know this and use the bond as a way to extract a fee from people who are "cash-poor" but "income-rich." The Verdict If you have the cash for a traditional deposit, the bond is a net loss for you. You are paying for the landlord's peace of mind and the bond company's profit margin. Red Flag Check: Check your application fine print. If the fee is non-refundable even if they reject your application, that is a major red flag and likely a pure profit-generator for the management office. Would you like me to help you find the specific "Refund Policy" in the terms and conditions of The Guarantors so you know if your money is safe if you don't get the apartment? EDIT: LAUNDRY ROOM, SUPPOSEDLY NEW, SMELLS LIKE STEADY PISS, REAL BAD. LIKE ITS NOT A SEWAGE AND WATER PROBLEM .. ITS A DIRTY DISGUSTING PLACE TO WASH YOUR CLOTHES.. ALL OK-ISH NEWER APPLIANCES, very fair price, but I'd rather drive into the city and wash them over Shadyside and pay double or triple at their laundry 🧺 matt.
• L2

  LATINxConnect 2022

  Dec 23, 2025
  4.0
  Tbh, this has not been the best place I have ever lived, BUT THEN I walked into the office and met TRACY & TYLER. For all the hell this apt complex causes in my life, the one bright part of my experience is going to my office with a need or something falling apart, then suddenly I’m treated like a valuable human being, I walk out feeling my concerns taken seriously, feeling treated with dignity, and more laughs than I walked in with, let alone expected to leave that smile on my face. Seriously, if the Alden could match their energy as a rental experience, this place would be the best place to live in Western Pennsylvania. Thanks for making every visit feel like Christmas Eve Tracy & Tyler. -M