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Eagle Rock Apartments at Malvern

3.1
(175 reviews)

Business Details

1086 W King Rd, Malvern, PA
19355, United States
(541) 667-4193
https://www.eaglerockproperties.com/apartments/pa/malvern/frazer-crossing/

About

Apartment Building
Established in the vibrant Chester County, Eagle Rock Apartments at Malvern is the pleasant sanctuary you've been waiting for. This is a cozy suburban retreat with big-town convenience nearby. Be in Philadelphia in less than an hour, or keep things close to home with plenty to see and do right around the corner from home. Find yourself in charming Malvern, Pennsylvania, and be immersed in a friendly, inviting small town community. This is life at Eagle Rock Apartments at Malvern.

Location

Eagle Rock Apartments at Malvern
1086 W King Rd, Malvern, PA
19355, United States

Hours

Reviews

3.1
175 reviews
5 stars
69
4 stars
21
3 stars
8
2 stars
6
1 star
71

What are people saying?

AI-generated from recent customer reviews

Maintenance Issues

Many residents reported slow or inadequate responses to maintenance requests, with some experiencing unresolved issues for extended periods.

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were described as rude and unresponsive.

Cleanliness and Condition

Numerous complaints highlighted poor cleanliness and maintenance of the apartments and common areas, including pest issues and inadequate cleaning before move-in.

Community Engagement

Some residents appreciated community events and the efforts of staff to create a welcoming environment, though this was contrasted by complaints about management's overall responsiveness.

High Costs and Fees

Several reviews mentioned unexpected fees and high rent relative to the quality of the apartments, leading to dissatisfaction among residents.
  • LB
    Lauren Burns
    Jan 28, 2026
    1.0
    They say they will take care of something and they don’t do it, you pay for snow removal and they don’t do it and leave piles of snow in the walkway and on the stairs to the building. Absolutely ridiculous!
  • RR
    Rhonda
    Sep 18, 2025
    5.0
    As a disabled veteran I found it refreshing to have such a professional showing us around who was patient with us. He also spoke in detail not rushing his words. He made us feel belonged Nicholas was a wonderful representative of your. Company. Thank you
  • WH
    William Humphreys
    Sep 18, 2025
    1.0
    Not worth the money
  • MH
    Michele Heinrichs
    Sep 9, 2025
    5.0
    I have lived here going on 3 years. The current staff and property manager are very kind. They hosted a puppy/dog swim after the pool closed for the season which honestly was a very very nice thing to do. They staff go over and beyond to make residents happy. The community itself is quiet even with college students living here. I would highly recommend living here. Close to Exton Mall, Close to Giant food market, CVS pharmacy as well as Malvern train station. There is even a bus stop that is at the entrance of the complex which will take you to King Of Prussia Mall or West Chester University. This is walking distance from Immaculata University. Has a pool, workout room, grills, a beautiful sitting area with a firepit. The property is kept very clean and tidy.
  • RF
    Rachel Fedor
    May 4, 2021
    1.0
    BUYER BEWARE!!! I must to recommend that you avoid moving here at all costs. Management is despicable, maintenance is not much better. Plus, residents are mostly loud, messy, disrespectful college-aged people. If you are looking for a peaceful living space and can afford to live literally anywhere else, you should do so. Don't be fooled by the location, low monthly rent, or whatever management may say to persuade you to move in; you are bound to be disappointed in the end and it's not worth the stress or poor quality of living. I've never left a negative comment about any business online, but I had to make an exception in this case to in hopes of helping decent people avoid the frustration that I've experienced in my 12 months living here. LOOK ELSEWHERE!! Nobody deserves the living conditions that management forces people to deal with at Frazer Crossing.

Brand Certified Facts from Eagle Rock Apartments at Malvern

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