Business Details
About
Property Management Company
Associa Mid-Atlantic is a community association and property management company based in Pennsylvania.
Location
Hours
Reviews
4.1
302 reviews
5 stars
223
4 stars
10
3 stars2
2 stars3
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with the lack of responsiveness and poor communication from the company, citing long wait times and unhelpful interactions.
Staff Performance
Several employees, particularly Theresa, Jo, and Rosemary, received high praise for their responsiveness, professionalism, and helpfulness in resolving issues.
Management Issues
Customers reported dissatisfaction with the overall management of their communities, including inadequate maintenance and lack of transparency regarding HOA operations.
Technology Challenges
Some customers found the online systems and communication tools difficult to navigate, leading to further frustration in resolving their issues.
Community Engagement
There were mixed reviews regarding community engagement, with some praising individual staff members while others criticized the overall approach of the management company.
- EEEleniOct 26, 20251.0We are closing on a condo managed by Mid-Atlantic in a few days. The generic welcome document they provided to our realtor states moving in requests a $500 deposit and scheduling, but neither my husband nor I can reach Mid-Atlantic. We’ve been calling and emailing multiple times with no success. (The email address listed in the welcome document is a non-monitored email, so what’s the point?) For such a high HOA (over $600/momth), this kind of non-existent customer service is unacceptable. I can’t sign up for TownSquare nor LuxerOne probably due to Mid-Atlantic hasn’t put my info on file—but they are clearly aware of the transition as the lender had to obtain documents from Mid-Atlantic.
- DODiane O'SheaOct 17, 20255.0I love working with Jo Kleckner. She is so patient with this computer illiterate old lady. Jo is knowledgeable, and pleasant, and I feel confident that everything is done correctly. She is also consistent with communication, and doesn't leave me hanging....wondering what is happening. Thanks Jo!
- AGAndreina GearhartOct 13, 20255.0The HOA board had approved a certain color for a new deck at my townhome. The contractor installed the incorrect color. Jo worked with me and communicated exceptionally well to help me get this issue resolved. Thank you Jo!
- CGConnie GallagherOct 5, 20251.0Would have been 0 stars if possible. Never heard of this company until I received an account deliquency notice. Would have loved a "Welcome to the neighborhood!"
- CLCheryl (Titcher) LamSep 10, 20255.0This review is specifically for Rosemary Slotter of the King of Prussia office. As the former President of our HOA board, I had almost daily contact with Rosemary. She was absolutely wonderful to work with. I always knew I would get an answer and immediate action when I reached out to her. At the end of my term on the board, I shared this information with the incoming board - so they know who to reach out to if they need something accomplished quickly, correctly, and with a great attitude!
Frequently Asked Questions About Associa Mid-Atlantic
What services does Associa Mid-Atlantic provide?
Associa Mid-Atlantic is a community association and property management company providing property and building maintenance and community association services in Pennsylvania.
Where is Associa Mid-Atlantic located?
Associa Mid-Atlantic is located at 555 Croton Rd, Ste 400, King of Prussia, PA 19406, USA, inside Associa Mid-Atlantic building.
What are the business hours of Associa Mid-Atlantic?
Associa Mid-Atlantic is open Monday to Thursday from 9:00 AM to 4:00 PM and Friday from 9:00 AM to 2:30 PM. It is closed on Saturdays and Sundays.
How can I contact Associa Mid-Atlantic?
You can contact Associa Mid-Atlantic by phone at +1 855-399-8917 or by email at customerservice@associaonline.com.
Does Associa Mid-Atlantic have an online website for more information?
Yes, visit https://www.associamidatlantic.com for more information about their services.
What categories does Associa Mid-Atlantic belong to?
Associa Mid-Atlantic belongs to categories including property management company, property and building maintenance, community association, and Associa.
What nearby places can I visit when coming to Associa Mid-Atlantic?
Nearby places include King of Prussia Diabetes Strips for medical supplies, Barry-Wehmiller Design Group for engineering services, and BLOCS which offers printing services and community programs.
Are there health-related services near Associa Mid-Atlantic?
Yes, nearby health-related services include LifeStance Therapists & Psychiatrists King of Prussia, Upper Merion Dental Associates, and Integrated Physical Therapy.
Where can I find professional services close to Associa Mid-Atlantic?
Professional services nearby include Duca Studio Wedding Photography & Video and Universal Health Realty Income real estate services.
Is there a park near Associa Mid-Atlantic for recreation?
Yes, Bob White Park is a nearby landmark and park for arts, entertainment, and recreation near Associa Mid-Atlantic.