HB
Han Brummett
Dec 20, 2025
As a current resident, I would not recommend living here.
We pay a premium for a “renovated” apartment; however, our unit is not renovated and does not match what was shown during walkthroughs. The model apartments featured brand-new stainless steel appliances and modern, white bathrooms that matched the rest of the unit. Our apartment does not reflect this at all. The bathrooms have outdated brown cabinets and finishes that were never disclosed prior to move-in.
Since moving in, we have experienced ongoing and unresolved maintenance issues. At move-in, the blinds were broken, the refrigerator did not cool properly, the bathroom drain did not work, and the dishwasher was improperly installed. Most concerning, our refrigerator has failed twice, resulting in spoiled food on two separate occasions. Despite multiple requests, management has refused to reimburse us for these losses.
We are currently on our second broken refrigerator and have now been without a working fridge for over a week. This is completely unacceptable—especially for a household with a toddler. The proposed solution from the property manager was to walk our food to another building in below-freezing temperatures, up three flights of stairs, as our building does not have an elevator. This is not a reasonable or safe solution.
Additional maintenance concerns remain unresolved. We have submitted three requests for a broken dryer that has yet to be repaired. Several outlets in our unit do not work, and when this was reported, we were incorrectly told they were functioning. The same maintenance technician is repeatedly sent and consistently cuts corners rather than fixing issues properly. Management continues to dismiss or minimize these problems.
Financially, the costs are misleading. While the unit was advertised at $1,700 per month, we consistently pay over $2,200 monthly before utilities due to undisclosed and excessive fees. This includes a $200+ monthly “amenities package” that offers very little value—only a pool and a small, outdated gym. There is no clubhouse, no recreational areas, and overall the amenities are not worth the cost. We also pay additional fees, including valet trash, which operates inconsistently and without a set schedule.
Overall, this property is misleading, poorly managed, and does not deliver what is advertised. Paying extra for a so-called luxury apartment that is neither renovated nor properly maintained is extremely frustrating. This was our first apartment after moving out of our parents’ home, and the experience has been deeply disappointing.