Staff Quality
Many reviews praised the staff for being caring, helpful, and attentive, with specific mentions of individuals like Tarrah, Kristie, and Graham.
Food Quality
The food received mixed reviews; while some praised the meals as delicious and varied, others reported issues with food quality and service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, particularly in memory care, with reports of unsanitary conditions and lack of proper maintenance.
Management Concerns
There were numerous complaints about high staff turnover and management changes leading to inconsistent care and communication.
Positive Community Atmosphere
Despite some negative feedback, many residents and families expressed satisfaction with the community environment, activities, and overall sense of belonging.