Staff Performance
Many customers praised the leasing staff, particularly Ms. Irene and Ms. Tynisha, for their exceptional customer service, attentiveness, and professionalism.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, including pest control, mold, and cleanliness issues, with some residents expressing frustration over slow responses.
Community Environment
The community is generally described as peaceful and well-maintained, with amenities like a lake and playground, contributing to a positive living experience.
Communication Challenges
Some residents reported difficulties in communication with the management and leasing office, citing unresponsiveness and issues with the application process.
Mixed Experiences
While many residents had positive experiences, there were also significant complaints about management practices and maintenance delays, indicating a divide in resident satisfaction.