Business Details
About
Mortgage BrokerMortgage LenderMortgage RefinanceCommercial Mortgage LenderMortgage ConsultantsMortgage Debt ConsolidationReverse Mortgages
Citadel Mortgages is Canada’s leading full-service mortgage brokerage and lender, serving clients nationwide: Toronto, GTA, Ontario, Manitoba, Alberta, Saskatchewan, PEI, Newfoundland, New Brunswick, Nova Scotia & BC.
💡 Services include: home purchases, refinancing, second mortgages, debt consolidation, HELOCs & self-employed mortgages.
🏠 With our exclusive Citadel Smart Home Plan, clients access some of the lowest mortgage rates in Canada and become mortgage-free faster.
🌟 Featured in the National Post, Financial Post & Toronto Sun.
Licensed Across Canada: ON (FSRA #12993), SK (#509446), NS (#212783099), MB/AB/PEI/NL/NU (#21-07-CI083-1), NB (#210031130), BC (#X301267).
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking garageAvailable
Location
Citadel Mortgages
150 King Street West 2nd Floor Suite 335, Toronto, ON
M5H 1J9, Canada
Hours
Reviews
4.5
193 reviews
5 stars
167
4 stars
3
3 stars
3
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the mortgage agents, highlighting their ability to guide clients through the mortgage process.
Customer Support
Many reviews emphasized the exceptional support and responsiveness of the agents, making clients feel valued and informed throughout their mortgage journey.
Process Efficiency
While most clients reported a smooth and efficient process, some noted that the documentation requirements were extensive, which could lead to frustration.
Positive Experiences
Numerous customers shared positive experiences, particularly with agents like Angelica, Samah, and Mark, who were commended for their dedication and personalized service.
Concerns with Documentation
A few reviews expressed dissatisfaction with the amount of documentation required and the perceived lack of communication or follow-through from some agents.
- MBMartin BDec 22, 20255.0Very professional
- IDIan dublackDec 21, 20255.0Working with Tara has been a great experience. Always accessible and helpful
- RKRaj KumarDec 19, 20255.0Quick and easy process. Rajhesh Rajam is a highly supportive person and knowledgeable.
- BSBarry ScottDec 17, 20255.0Mark Rallo was outstanding. Very knowledgeable and professional. Would recommend him highly.
- DPDarrell PatanDec 14, 20255.0It was great dealing with Michael Allicock. He was friendly and very knowledgeable. He helped us every step of the way and was always there to answer questions. The whole process was a bit longer than I would have liked but everything worked out in the end! Would highly recommend them!!!
Frequently Asked Questions About Citadel Mortgages
What services does Citadel Mortgages offer?
Citadel Mortgages offers services including home purchases, refinancing, second mortgages, debt consolidation, HELOCs, and self-employed mortgages across Canada.
Where is Citadel Mortgages located?
Citadel Mortgages is located at 150 King Street West 2nd Floor Suite 335, Toronto, ON, M5H 1J9, Canada.
What are the business hours of Citadel Mortgages?
Citadel Mortgages is open daily from 9:00 AM to 9:00 PM.
How can I contact Citadel Mortgages?
You can contact Citadel Mortgages by phone at +1 866-600-8762 or by email at support@citadelmortgages.ca.
Is Citadel Mortgages licensed to operate across Canada?
Yes, Citadel Mortgages is licensed in multiple provinces including Ontario, Saskatchewan, Nova Scotia, Manitoba, Alberta, Prince Edward Island, Newfoundland, New Brunswick, and British Columbia.
Does Citadel Mortgages offer online appointment booking?
Yes, Citadel Mortgages offers online appointments and requires appointments for servicing clients.
Does Citadel Mortgages provide wheelchair accessible parking and unisex restrooms?
Yes, Citadel Mortgages provides wheelchair accessible parking and unisex restrooms for clients.
Are there nearby real estate services to Citadel Mortgages?
Yes, Toronto.condos, a real estate service, is located nearby, which can be useful for clients exploring property options in the area.
What nearby services can I visit around Citadel Mortgages?
Nearby services include Urbana Corp (professional services), Tech Matrix - Toronto (shredding and software development), and Numernaut Professional Corporation (bookkeeping), which might be helpful for related professional needs before or after your mortgage consultation.
Are there venues or event spaces close to Citadel Mortgages?
Yes, Vantage Venues, an event and venue space, is nearby and could be convenient if you plan events in the Toronto area around your mortgage activities.