Business Details
About
Mortgage BrokerMortgage LenderMortgage RefinanceCommercial Mortgage LenderMortgage ConsultantsMortgage Debt ConsolidationReverse Mortgages
Citadel Mortgages is Canada’s leading full-service mortgage brokerage and lender, serving clients nationwide: Toronto, GTA, Ontario, Manitoba, Alberta, Saskatchewan, PEI, Newfoundland, New Brunswick, Nova Scotia & BC.
💡 Services include: home purchases, refinancing, second mortgages, debt consolidation, HELOCs & self-employed mortgages.
🏠 With our exclusive Citadel Smart Home Plan, clients access some of the lowest mortgage rates in Canada and become mortgage-free faster.
🌟 Featured in the National Post, Financial Post & Toronto Sun.
Licensed Across Canada: ON (FSRA #12993), SK (#509446), NS (#212783099), MB/AB/PEI/NL/NU (#21-07-CI083-1), NB (#210031130), BC (#X301267).
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking garageAvailable
Location
Citadel Mortgages
150 King Street West 2nd Floor Suite 335, Toronto, ON
M5H 1J9, Canada
Hours
Reviews
4.5
184 reviews
5 stars
158
4 stars
3
3 stars
3
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the responsiveness, professionalism, and support provided by the mortgage agents, particularly highlighting individuals like Angelica Soriano, Sydney Tolentino, and Anthony Bailey.
Process Efficiency
Overall, customers reported a smooth and efficient mortgage process, with many noting that their agents kept them informed and guided them through each step.
Documentation Requirements
Several reviews mentioned that the documentation process was extensive, with some customers feeling overwhelmed by the amount of information requested.
Mixed Experiences
While many reviews were positive, there were also negative experiences reported, particularly regarding communication issues and perceived lack of follow-through from some agents.
First-Time Homebuyer Support
Numerous first-time homebuyers expressed gratitude for the guidance and reassurance they received, making the mortgage process feel less daunting.
- SMSoamidas MalikNov 12, 20255.0Vipul Agarwal of Citadel Mortgage is very good and provides excellent service on all aspects of Mortgage. Thank you Vipul
- RRRobOct 30, 20255.0Overall a great experience. I got a great rate (3Yr closed 3.69% - previous lender was offering 4.24% Sept 23 renewal) and I appreciate the $300 hotel gift voucher. I approached Citadel just before my existing renewal and as a result had to role over my existing mortgage to an open at a high interest rate for a couple weeks to give time to get all the info and for the lender to close the deal. I was nervous about this but everything worked out as they said. Other than that it all seemed to go like clockwork. Greg Carlson, the broker i dealt with was always available and quick to answer questions and provide updates. A minor issue was i seemed to need to gather more info and were particular about proving certain documents that took a couple rounds and some time as compared to previous experiences. However, the the up side is that they are thorough so that if they are satisfied with the documentation then they are virtually certain that a lender will approve the mortgage application. The website document upload works well. I had left this to the last minute so it was a bit of a rush for everyone involved but it all worked out great. Again, overall a good experience and would recommend.
- CTChristie ThomasOct 29, 20255.0Tristan and his team expertly found the right mortgage for my needs. They were responsive, knowledgeable, and supportive throughout the process, addressing all my questions and concerns with care. I would definitely recommend them to anyone looking for reliable mortgage guidance.
- SHSusan HemsleyOct 9, 20255.0Very helpful. Learned so much. Thank you William and I look forward to our next meeting.
- HPHolly PyndiuraSep 28, 20255.0Anthony was great. He worked around my weird schedule, was very patient and answered all the many questions I had as a first time homebuyer thoroughly.
Frequently Asked Questions About Citadel Mortgages
What services does Citadel Mortgages offer?
Citadel Mortgages offers services including home purchases, refinancing, second mortgages, debt consolidation, HELOCs, and self-employed mortgages across Canada.
Where is Citadel Mortgages located?
Citadel Mortgages is located at 150 King Street West 2nd Floor Suite 335, Toronto, ON, M5H 1J9, Canada.
What are the business hours of Citadel Mortgages?
Citadel Mortgages is open daily from 9:00 AM to 9:00 PM.
How can I contact Citadel Mortgages?
You can contact Citadel Mortgages by phone at +1 866-600-8762 or by email at support@citadelmortgages.ca.
Is Citadel Mortgages licensed to operate across Canada?
Yes, Citadel Mortgages is licensed in multiple provinces including Ontario, Saskatchewan, Nova Scotia, Manitoba, Alberta, Prince Edward Island, Newfoundland, New Brunswick, and British Columbia.
Does Citadel Mortgages offer online appointment booking?
Yes, Citadel Mortgages offers online appointments and requires appointments for servicing clients.
Does Citadel Mortgages provide wheelchair accessible parking and unisex restrooms?
Yes, Citadel Mortgages provides wheelchair accessible parking and unisex restrooms for clients.
Are there nearby real estate services to Citadel Mortgages?
Yes, Toronto.condos, a real estate service, is located nearby, which can be useful for clients exploring property options in the area.
What nearby services can I visit around Citadel Mortgages?
Nearby services include Urbana Corp (professional services), Tech Matrix - Toronto (shredding and software development), and Numernaut Professional Corporation (bookkeeping), which might be helpful for related professional needs before or after your mortgage consultation.
Are there venues or event spaces close to Citadel Mortgages?
Yes, Vantage Venues, an event and venue space, is nearby and could be convenient if you plan events in the Toronto area around your mortgage activities.