Maple Ridge Community Management

Reviews

• CS

  carlos santos

  Mar 3, 2026
  5.0
  I would like to share my sincere appreciation for Rehanna Rohan’s exceptional service. From start to finish, her communication and follow-up were outstanding. When I inquired about the status certificate, Rehanna went above and beyond to ensure everything was handled promptly and professionally. She was responsive, attentive, and truly committed to delivering excellent service. My experience working with her was absolutely five-star, and I am extremely happy with the level of care and dedication she demonstrated. Thank you, Rehanna — your efforts are truly appreciated.
• PS

  Puneet Saini

  Feb 27, 2026
  5.0
  I had a billing issue with Condo Café for the past two months. Cynthia L. was extremely helpful in identifying the problem quickly and explaining what had happened. She guided me through the steps to correct it and made the process of paying the outstanding amount simple and stress-free. It’s not often you come across customer service that is both efficient and genuinely pleasant. Cynthia was professional, responsive, and easy to deal with throughout. Really appreciate the support and the smooth resolution. Thank you, Cynthia.
• WH

  Warren Haas

  Feb 26, 2026
  1.0
  I've lived in a townhouse complex serviced by MRCM for the past year. They are by far the worst property management company I have ever interacted with. Communication is almost non-existent. Before we had a building portal for repair requests, you would send an email that would go unanswered for weeks at a time, even with repeated follow ups. It usually took threats of escalation with our board to get a response. In our last meeting with them, we were promised swifter response times but not much has changed with the new portal. We've also recently had a series of bike thefts from our underground bike locker and they seem inclined to pass on the responsibility of dealing with it to the owners to take up with insurance and police. The only thing we seem to get out of our monthly fees is general outdoor maintenance, which is really only noticeable during the winter (though sometimes the contractors come snowplow at 2AM, for some reason). This is night and day with the experience I had at my last condo where you would get email or phone call responses the same day, bi-weekly newsletters with relevant updates, etc. EDIT: To reply to their response, that's the fastest I've ever gotten a reply from anyone at MRCM. Apparently just have to give them a bad public review. Apparently sending a single email about 7 bike thefts should be a satisfying resolution for something happening over the course of weeks. I also forgot to mention in my original review that they accidentally sent us a threatening letter telling us we hadn't paid any of our maintenance fees and that they were on the verge of putting a lien on our townhouse. I checked Condo Cafe and confirmed were paid up. I sent an urgent email to our property manager asking for a response and had to follow up twice before they confirmed the letter was sent in error. That's a massive error and we got nothing more than a half-hearted apology. Stay away from this company.
• AM

  Andrea Massey

  Feb 25, 2026
  1.0
  I am writing this review as I sit in my condo building with no electricity and no heat in the middle of winter for almost 4 hours now with no communication from the property manager, Shoaib, and MRCM except a snip of an article from an unknown source. At approximately 11:30am today, the fire department contacted Alectra to turn off the electricity at 60 & 70 Baycliffe in Brampton so repairs could be done by MRCM due to FAULTY-BUILDING OWNED equipment. Owners were NOT MADE AWARE of this. After numerous phone calls, MRCM stated to residents individually that this was an area wide outage which it is NOT. MRCM answer is to contact Alectra while Alectra is stating MRCM needs to do the fixes, which could apparently take days. The building is pitch black. The PM has stopped answering our calls. There is no care at all for the residents of a building they are managing. No accountability, this company just blames others for their own negligence instead of being honest. No communication, no empathy. Stay away from buildings managed by this company. This is just one example of negligence.
• SL

  Sarah Lee

  Feb 15, 2026
  1.0
  Since the management company changed last year (TSCC2736), the overall level of service has noticeably declined. In my recent plumbing chargeback case, a plumber was hired without prior consultation with me as the unit owner. The work performed consisted of minor caulking, yet two plumbers were dispatched and four hours were billed. Based on the actual time on site, the work appeared to take approximately two hours. The resulting $700 invoice did not appear proportionate to the scope of work. I formally disputed the charge and sent three separate emails requesting clarification, invoice breakdown, and Board review. I also requested the official contact information for the Board of Directors. Unfortunately, I received no response from the property management office. Instead of addressing the dispute, I received notices emphasizing late fees and lien risk under Section 85 of the Condominium Act. To avoid further penalties, I was forced to make payment under protest. As a condominium owner — and someone who currently serves on the Board of Directors at another condominium and has experience working with multiple property management companies — I found this level of communication and transparency deeply concerning. Owners fund the corporation through their maintenance fees. Management companies are engaged to act in the best interests of the corporation and its owners. Timely communication, transparency in billing, and respectful engagement should be standard practice. I intend to raise these concerns with the Board of Directors. If service standards and communication practices do not improve, I believe the corporation should carefully evaluate whether its current management arrangement is meeting the needs of the community.

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