Staff Performance
Many customers praised the staff, particularly Tammie and Angie, for their friendliness, helpfulness, and professionalism during the leasing process.
Maintenance Issues
While some maintenance staff received positive feedback for their responsiveness, several reviews highlighted ongoing issues with repairs, including unresolved problems and poor communication.
Security Concerns
Numerous reviews expressed dissatisfaction with security measures, citing incidents of theft and vandalism, particularly related to mailboxes and parking.
Move-Out Charges
Several customers reported unfair move-out charges and difficulties in receiving their security deposits back, indicating a pattern of dissatisfaction with the management's handling of these issues.
Property Condition
While the property is generally described as beautiful and well-kept, there are complaints about outdated appliances, cleanliness upon move-in, and unresolved maintenance issues.