Business Details
About
Apartment Building
Our apartment suites are for those who demand quality, value and excellence. Willoughby Hills Towers is a beautifully landscaped apartment community surrounded by acres of trees giving you a sense of serenity, but yet close to shopping and major freeways. We offer our residents the added convenience of online rental payment and maintenance requests. Willoughby Hills Towers is the unbeatable choice in fine apartment living!
Location
Hours
Reviews
4.6
646 reviews
5 stars
542
4 stars
41
3 stars
10
2 stars
12
1 star
41
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the leasing agents, particularly Tautiana Welch and Brandi, for their professionalism, helpfulness, and friendly demeanor during the leasing process.
Cleanliness
Many reviews highlighted the cleanliness of the apartments and common areas, although there were some complaints about pest issues in the hallways.
Maintenance Issues
While some residents reported quick and effective maintenance responses, others experienced delays and unresolved issues, particularly with air conditioning and leaks.
Customer Service
Overall, customer service received mixed reviews; while many praised the staff's attentiveness, there were notable complaints about unresponsive management and communication issues.
- LJLarry Jackson2 days ago5.0Brandi is very helpful. She’s friendly and willing to go above an beyond her duties to make sure whatever that’s needed to get done. She’s the best
- ALAneesah Lewis3 days ago5.0I had a excellent tour with tautiana welch she is very professional. Willoughby hills towers is a neat nice place.
- CMCandace MasonJan 5, 20265.0Tatiana was a very great wonderful down to earth help with my application process and straight forward. Willoughby hill towers is a great place nice and neat
- LFLeah FraseJan 2, 20264.0The apartments are nice and very clean, and for a first apartment the rent is reasonable. Brandi was so kind and patient, a great person to work with. The only problem I had was with the electrical company. It was very difficult to get the account transferred into my name, mostly because they couldn’t find the apartment. Any time you called them back you had to go through there automated voice questions and even then you would have to wait a good long while before they worked call you back.
- CHChristopher HarisDec 26, 20251.0Nope to many roaches 🪳 I’m sorry I was at my friends house on the 5 floor an it was clean but they started to greet everybody an she just moved in so hey do u……dnt hit them lights
Frequently Asked Questions About Willoughby Hills Towers
Where is Willoughby Hills Towers located?
Willoughby Hills Towers is located at 27400 Chardon Rd, Willoughby Hills, OH 44092, United States.
What are the office hours for Willoughby Hills Towers?
The office is open Monday, Wednesday, and Friday from 9:00 AM to 5:30 PM; Tuesday and Thursday from 9:00 AM to 6:00 PM; Saturday from 10:00 AM to 2:00 PM; and closed on Sundays.
Does Willoughby Hills Towers offer online rental payment and maintenance requests?
Yes, residents have the convenience of making rental payments and maintenance requests online.
How can I contact Willoughby Hills Towers?
You can call them at their main phone number +1 833-579-8696 or toll-free at +1 844-329-5101.
Are there any leasing specials currently available at Willoughby Hills Towers?
Yes, leasing specials are available. Please contact Willoughby Hills Towers directly for details.
Where can I find financial services near Willoughby Hills Towers?
Nearby financial services include PNC ATM, CoinFlip Bitcoin ATM, Fifth Third Bank, and LibertyX Bitcoin ATM, providing convenient access to banking and currency exchange.
What shopping options are close to Willoughby Hills Towers?
The Shoppes At Willoughby Hills is a nearby shopping center offering various retail options for residents and visitors.
Are there any automotive services near Willoughby Hills Towers?
Yes, O'Reilly Auto Parts and NTB National Tire and Battery are nearby, offering automotive parts and repair services.
What nearby healthcare providers are available around Willoughby Hills Towers?
There are several doctors and medical specialists in the vicinity including Elisabeth Roter, MD, Seth Hoffer, MD, Kim Fitzgerald, MD, and the UH Richmond Medical Center hospital.
What are some leisure or additional service options near Willoughby Hills Towers?
Residents can visit The Vault liquor store, or access physical therapy services like Shawn Sutton, PT and Christopher Tangen, DO nearby.