Business Details
About
Apartment Building
Our apartment suites are for those who demand quality, value and excellence. Willoughby Hills Towers is a beautifully landscaped apartment community surrounded by acres of trees giving you a sense of serenity, but yet close to shopping and major freeways. We offer our residents the added convenience of online rental payment and maintenance requests. Willoughby Hills Towers is the unbeatable choice in fine apartment living!
Location
Hours
Reviews
4.6
637 reviews
5 stars
536
4 stars
40
3 stars9
2 stars
12
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Tautiana Welch and Brandi, for their friendliness, professionalism, and helpfulness during the leasing process.
Cleanliness
Several reviews highlighted the cleanliness of the apartments and common areas, contributing to a positive impression of the property.
Maintenance
Maintenance staff, especially James, received commendations for their quick and effective responses to repair requests.
Mixed Experiences
While many reviews were positive, some customers reported issues with management responsiveness and maintenance delays, indicating a need for improvement.
Overall Satisfaction
Overall, customers expressed a strong likelihood of recommending Willoughby Hills Towers, citing a pleasant living environment and supportive staff.
- ASarnetta stclair3 days ago5.0I had the best experience with Leasing Agent Brandy Edwards she is so helpful and understanding. Her customer service is amazing and superb. She walk you through the process step by step. I was discouraged coming in there and she made my experience ten times better showing me that people still care.
- MHMalcolm HargrowDec 2, 20255.0Had a tour today with Brandi and she was great. Super welcoming, patient, and answered all my questions without rushing me. The whole process felt easy and genuine. If you’re thinking about moving here, definitely talk to Brandi she’ll take care of you.
- AHAung HarrisNov 25, 20255.0It was a lovely experience to tour the place and made me feel instantly fell in love to apply for it on the stop. The ladies Brendi and Lakwana were super nice and made me feel super welcomed. I know i made the right choice and gonna love it here.
- JJJonNov 18, 20255.0Today I toured Willoughby Hills Towers with Brandi. I really enjoyed my tour with her. She was friendly, informative and funny. She showed me a model suite that was clean and furnished. The hallways, gym and laundry was very clean. I look forward to applying to Willoughby Hills Towers. And I also look forward to working with Brandi.
- KOKris OdenNov 14, 20255.0I came in today to see about apartments. Brandy was the one that helped me. She was so amazing. She walked me around. Show me the apartments which were very clean. The building was clean smell good. I feel really confident about living here just waiting on approval and for apartment to open up.
Frequently Asked Questions About Willoughby Hills Towers
Where is Willoughby Hills Towers located?
Willoughby Hills Towers is located at 27400 Chardon Rd, Willoughby Hills, OH 44092, United States.
What are the office hours for Willoughby Hills Towers?
The office is open Monday, Wednesday, and Friday from 9:00 AM to 5:30 PM; Tuesday and Thursday from 9:00 AM to 6:00 PM; Saturday from 10:00 AM to 2:00 PM; and closed on Sundays.
Does Willoughby Hills Towers offer online rental payment and maintenance requests?
Yes, residents have the convenience of making rental payments and maintenance requests online.
How can I contact Willoughby Hills Towers?
You can call them at their main phone number +1 833-579-8696 or toll-free at +1 844-329-5101.
Are there any leasing specials currently available at Willoughby Hills Towers?
Yes, leasing specials are available. Please contact Willoughby Hills Towers directly for details.
Where can I find financial services near Willoughby Hills Towers?
Nearby financial services include PNC ATM, CoinFlip Bitcoin ATM, Fifth Third Bank, and LibertyX Bitcoin ATM, providing convenient access to banking and currency exchange.
What shopping options are close to Willoughby Hills Towers?
The Shoppes At Willoughby Hills is a nearby shopping center offering various retail options for residents and visitors.
Are there any automotive services near Willoughby Hills Towers?
Yes, O'Reilly Auto Parts and NTB National Tire and Battery are nearby, offering automotive parts and repair services.
What nearby healthcare providers are available around Willoughby Hills Towers?
There are several doctors and medical specialists in the vicinity including Elisabeth Roter, MD, Seth Hoffer, MD, Kim Fitzgerald, MD, and the UH Richmond Medical Center hospital.
What are some leisure or additional service options near Willoughby Hills Towers?
Residents can visit The Vault liquor store, or access physical therapy services like Shawn Sutton, PT and Christopher Tangen, DO nearby.