Business Details
About
Apartment Building
Expand your view with a next-level home at Polaris Crossing. Our studio, one, and two-bedroom apartments in Westerville, Ohio, meet your every need when it comes to modern living. Admire high-end touches like vinyl plank flooring, a dishwasher, and a patio or balcony. Our residents also have access to indulgent amenities like a fitness center and a swimming pool.
Isn’t it time you upgraded your lifestyle? Give us a call today to learn more about life at Polaris Crossing.
Location
Hours
Reviews
4.7
487 reviews
5 stars
432
4 stars
25
3 stars6
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff, particularly Bianca, Tori, and Kaitlyne, for their friendliness, helpfulness, and professionalism throughout the leasing and living experience.
Community Atmosphere
Many reviews highlighted the welcoming and family-like atmosphere of the community, with residents feeling safe and well taken care of.
Maintenance Issues
While most maintenance requests were handled promptly, there were some complaints about unresolved issues and poor communication regarding maintenance and management.
Cleanliness and Safety
The property was generally described as clean and well-maintained, although some reviews mentioned concerns about safety, including theft and poor conditions in certain areas.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding management responsiveness and unresolved issues, indicating a divide in customer satisfaction.
- LTLexis TatumJan 5, 20265.0Alexis was amazing to work with. She was super helpful, kind, and knowledgeable. She made the entire experience stress-free and welcoming
- BGBobby GambalDec 18, 20255.0I have lived here for a couple years and this place is so lovely. The office ladies Bianca and alexis helped me so much with printing some important documents. Totally would recommend living here!
- ASAmaya SmithDec 11, 20255.0When I went into Polaris Crossing, I was greeted by Alexis. She was patient and informative when I had questions. Overall good experience.
- ASAcheboh SandraDec 11, 20255.0They are very hospitable and their customers serve is so good I loved my experience
- ASAlexa SangDec 1, 20255.0This is my 3rd year in my apartment! I absolutely LOVE this community! They truly treat you like family ! The girls in the office are always so professional and fun ! Truly BLESSED !